StyleWe
reviews and complaints

I purchased over $200 in clothing from StyleWe...looked fabulous on the website. What I received was substandard and super small. I requested a return label and received the return label and instructions, paid over $30 to return in early July 2018. By August, the status was still "in transit". I emailed the company in October (and was sent a screen shot of the status -- which 2 months later was still, "in transit"). I was offered 30% of my total or 35% store credit. As I review this website, it is clear that I am not alone. I'd like a reasonable refund. Most companies require a 15-25% restocking fee -- not 70%!

This experience with StyleWe has been the most frustrating online purchase ever. I ordered 6 dresses and paid an additional $32 for expedited shipping, stating that the shipment would be received in 5-7 business days. I needed them for an event. They did refund me $20 of the $32 expedited shipping, stating that the first dress arrived on time, even though it came 3 weeks later. The first dress did not arrive until 3 weeks later, with the others arriving in the following 4-7 weeks after the order. Once received, the dresses were all of very poor quality and terrible fabric. I submitted a request for a refund. I was informed I would need to ship the items back to China in order to obtain a refund. This information is never disclosed in advance and they try to persuade you to not return the items and instead offer a discount on future purchases. I have had countless emails with them, phone calls are never returned, except with an email. I paid $67.00 to ship the dresses back to China. Two months later after shipping the package, they are telling me that they never received the goods, but the USPS states the package is at customs in China and was never picked up and they hear about this all the time. I have now opened a case with the USPS. I am looking for a refund of the full purchase price of $344.76, remaining expedited shipping costs of $12 and the cost to ship the items back to China $67.60, due to the fact that that is an unreasonable business practice.

I placed several orders with stylewe, but need to return all the dresses because nothing fit and the quality was substandard. Nobody has contacted me on where to return my items and receive a refund. I have contacted the phone number [protected] several times leaving my order numbers and asking for mailing and refund information and received no call back or email information on the address to return my items. This has been frustrating and infuriating and leads me to believe I am being taken advantage of in the worst possible way i.e. they will keep my money and not allow me to return my items at all! Please help.

Kathleen Tyler
[protected]
[protected]@aol.com

I have nothing but misery trying to do a return with this company. I have ordered several things and been pleased. However, if you are not pleased and try to return something it is pure misery. Too bad too, I like the things I have and would buy more
I doubt I will get my money back, I feel sure I did not do one or more of the 50 steps they put you through to return something.
How about sending a return label with the delivery. Not that hard
Order # I1767171 and I1767163

I ordered a pair of sandals on Monday the 10th of September, which took an incredibly long time to even be processed, so I tried to cancel the order. This wasn't possible according to a reply by email. I went away on holiday without the shoes, and they were delivered after I returned. This wasn't even processed until after September the 27th.
When they arrived, they were very poor quality, so I filled out the returns forms, stating that the stiches were loose near the big toe! You have tried every trick in the book not to have these shoes returned, including offering a 15% refund, then a 25% refund, which I reluctantly accepted, Due to you saying it was down to ME to return them!
AND I due was for major surgery on October the 9th and I could do without this aggravation, so I very reluctantly said send me the 25% refund, which has NEVER been refunded.
I wore the shoes to hospital, literally walked into the department, took them off, and walked back out again 2 days later wearing them, they had already fallen apart in those two short trips of around 100metes each., NOT where the initial stitches had been lose. This was now on the other side of the sandal, where the plaits have come apart from the sole of the shoe and unravelled.

I have been trying to return these shoes under the " Consumer Rights Act 2015".
As these are faulty broken sandals.
Your company is refusing to fully refund my money, I have tried to return these amicably, and have been refused point blank, with your staff saying they have been worn, so cannot be returned and refunded!
I am absolutely disgusted at your company, and you are not above the consumer law!

M J Lazenby

Bought three dresses advertised as cotton/linen. Three week AFTER processing credit card, I get an email indicating they don't have one of the items, would I like to order something else. I reply I do not and it takes several more weeks for them to process a refund to my card. (Note: impossible to reach them by phone or chat)

I finally receive the remaining 2 dresses 3 weeks later and much to my dismay, they are both made of flimsy, cheap polyester. I am allergic to polyester so I immediately contact them to issue a return label/ authorization. They stall for several days, acknowledging for the first time they are in China and that it will be very expensive for me to pay for a return, and they attempt several times over email to get me to agree to an alternative (10% cash refund or 20% toward future purchase). I decline this offer, and we email back and forth several more times, each time they are slightly increasing the percentages. I repeatedly decline and ask them to send a return authorization which they finally do after multiple emails.

At this point I realize I am dealing with a horrible company and dispute the charges with my credit card company.

I printed the return label, packed my items up and brought it to the post office, following their instructions exactly. It cost $53.45 for me to ship these 2 flimsy dresses back to China. I trace the package online, it gets to China within a week, but there is no indication it is received by StyleWe at the address they provided. I repeatedly contact them and they repeatedly stall me at first, and then tell me for the next 3 weeks that the package is in customs in China and they should receive it anyday. Two weeks later, the package is RETURNED to me with no indication as to why.

At this point I have done my research and realize there are hundreds of other customers having the same problem—these people are scam artists and crooks (and shame on me for not doing my research first, I frequently order online from major U.S. retailers and am used to dealing with honest companies.

At this time my credit card company has denied my claim, because StyleWe did provide them with the email trail that shows they provided a return label, and the email dialogue telling me it is in customs, so I contact my credit card again, this time submitting over 20 pages of documentation supporting my claim. Since StyleWe uses PayPal to process credit card charges, my credit card company suggests I attempt to dispute the claim with them as well.

As many people know, PayPal is the known provider of credit/payment transactions to sleazy organizations (although granted plenty of legit vendors uses them too), and it is frustrating to file a complaint with them. I can't do it online because I don't have (or want) a PayPal account and can't register a complaint without one so I called them and am repeatedly told they can't process a dispute without an account. I tell them repeatedly I don't want an account, and the only reason I am stuck dealing with them is that StyleWe chose to process my credit card through them. I am transferred finally to a supervisor who indicates they can't dispute the charge while the credit card company has dispute going on, so I put this on hold for now.

I still want to resolve this so I contacted StyleWe again to get an explanation as to why the package was returned to me and they have nothing to say (I sent them a copy of the return Chinese stamp on the package where the only English words are "overdue return".)

Style We suggests again that they give me some nominal refund or store credit and I can keep the dresses, but I have no interest in keeping their crappy products. Again, multiple emails back and forth with them offering increasingly higher percentages, the latest being 50% refund or 100%.

I want nothing less than the full refund that they advertise on their website so I am still pursuing this. In my latest email dialogue with them they suggest I can mail the package back to them. I told them I would be an idiot to do that unless they want to provide a postage paid label.

My credit card company will likely back me up (I have been a client for 20+ years, my credit history is flawless and I have provided them with significant documentation supporting my claim) and if they don't, I live in NYC and will contact the consumer issues reporters at the television stations based here to assist.

SUBJECT:
Stylewe.com
Feilihuating 1-1-301
Beijing
New Jersey
China - 100096

Dear Sir/Madam,

This company has many nice pictures with beautiful models wearing unique clothes that made you want to buy. But once you place the order, it took 2 to 4 months to receive them. The quality of the clothes is not good usually, and they don't look the same as what the pictures show.

If you wanted to return, they would ask you to send a photo to "prove" that there was a problem with the clothes. Even that, they tried not to give you a refund by negotiating back and forth through e-mails that took a long time. You had to follow up continuously as otherwise, they might just not give you a refund. Even if their clothes had defects, they would make you pay for the shipping in and out, that is unheard of here in the U.S. They just don't have the mentality and attitude of a democratic society that they are too imposing and forceful.

Their invoice shows a lot of calculations with discounts, adjustments and store credit to make you feel that you have got a good deal, but in reality, it was just trying to fool you to not really getting any good deal at all. On top of that, it's very difficult to get a refund. It's like they are robbing your money. They don't refund you the exact amount of the item you returned, and would refund you an "adjustment" that it was unclear where that came from. Then, they would say the refund had been "completed" that they could not change, meaning they could not refund you the balance to make the correct total through PayPal, which I have never heard of. If you don't call this robbery, what else could this be?

They shouldn't be in the world market selling stuff as they don't have the right mentality and attitude to start out with.

This is a Bait and Switch Scam company. First, if you pay for expedited shipping, you do not get it. It takes weeks for your package to arrive. Second, the clothing is nothing like those depicted on the website photos. It is faded color, cheaply made (for example, the buttons were held on with paperclips) and falling apart. It is a completely different product than what you ordered. Third, to return it, you have to send it back to Guangzhou China. Other customers have complained on multiple sites that the merchandise is either returned back as unclaimed, disappears and no refund is ever given. The ultimate scam.

Order#1657934/1662537 I ordered 3 dresses since July and now its August I only received one dress everytime I sent them an email they keep telling me they shipped the items and when I tracked them with the tracking number they provided the # doesn't listed in the ups list or its invalid! I'm just asking for other people like me that have been scam to ask "7onmyside" to make this public to take this scam site down from the net

I would agree with others who call this a SCAM company. I placed an order for 5 items on June 27th. order # I 1618817 for $240.10! It is now July 30th and I have gotten 3 of the 5 items, in 2 different packages. The dresses are not as they look on the site and they DO NOT fit and when I asked to return them, they said I could ONLY exchange them...BUT they gave me NO ADDRESS to which I could send them. I have had to call China...and there is no one there to answer the phone and they say they will return my call. I don't know when.
I am very, very angry at this company. Also, when I try to send them an email on there site it goes below the viewing window and there is no where to push "send" so after you have bothered to try to send them an email you can't even do it! Horrible!

First: Products ordered together comes separately and can take as long as 2 months.

Second: Sizes are never consistent and are not US sizes. I typically fit into a small/size6 and according to their charts/measurements, I ordered a Large. Large is still too small.

Third: Due to the inconsistency with the sizes, I had to return 4 out of 5 items.

Four: Since returning the items and provided Stylewe with a tracking number and received by their company over 3 weeks ago - I have not even received a response as to when I would receive the refund.

Five: Beware of this company!

Six: Personally, I would NEVER order from them even if they offered it to me for free.

Seven: For those of you that have not received your items and/or have not received a refund for returned items, please contact your bank in order to recoup your money and don't let shady businesses like Stylewe get away with so much complaints of the same thing. I'm going to do that today with my bank.

I ordered two dresses from this company that looked great on the website . I waited a month for them and so the occasion had gone that I needed them for when it said it would be 7-10 days delivery . Eventually one dress arrived that is horrible in style and quality ; not like the picture at all . To return the item I waited for 1 week to get a return label and then I am told it has to go back to China and has to be tracked ; £12.95 . I have tried to cancel the other item but no response so I really don't know where that is and I have been charged for it ? I am contacting facebook and Barclaycard as this is not how this company should be allowed to do business.

I ordered five dresses from stylewe. I received two and one of them was very poor quality and did not fit the material is very uncomfortable. I contacted the Customer service through their website form and received an email offering me 20% or 15% discount on the item instead. I do not want the discount I do not want to keep the dress. I sent a request to proceed with the return label. They are not responding an I have not received the label for the return. I no longer want the three items that have not been received yet.

Good morning,
I am lodging a complaint about stylewe. I ordered 2 dresses from them early in June for wedding. the items arrived after the wedding and did not fit order number I1500948
I had a first response from them on 9/6/18 offering me 15% cash or 20% store credit . I refused this offer on the 10/6/18 and the company came back with an offer of 25% refund or 30% store credit which I refused and asked them to send a return label to print.
On 12/6/18 they sent a PDF to print the return label.
I sent the goods via Royal Mail at a cost of £17.35 recorded delivery on 19/6/18.I heard nothing from the company. I emailed again on the 3/7/18 to ask why I had not received a full refund. It was quoted on their website that a full refund would be given 7 days after the receipt of the items.
The company then wrote stating they had not received the goods on 8/7/18 and asked for the tracking number of the parcel. I received a generic email on the 11/7/18 saying that my request had been received.
I wrote again on the 16/7/18 stating that I had still not received my refund and that I am contacting trading standards and asked for the company registration number to follow up my complaint.
I am disgusted that this company offers a full refund but suddenly goes quiet when asked for the money to be repaid. They now have my money and the goods. Having read several reviews about this company I am now concerned that I will not be repaid and may need to take legal advice.
Could you please respond to my request for the full refund in the next 24 hours before I take legal advice.

Buyer Beware! This Chinese company distributes their products from a US location but if you want to return something, you have to ship it to Mainland China and you will have to pay international shipping and customs charges which are about $25 but that is not the problem.
I ordered a dress from StyleWe. I was so excited. It arrived jammed into a small envelope bag and when I took it out, I noticed it parts of it had come unraveled. I looked at the website and saw that they make it nearly impossible to return anything. I tried anyway and then was continually asked if I would accept a 20% discount and keep the item. I didn't want it. I then filed with my credit card to dispute the charge. I then sent the dress back. Then they responded to my credit card denying they had received the dress. I have receipts for the post office and customs. I am still working with capital one and am certain they will side with me since I have the documentation. I just wanted to say Buyer Beware! You think you are saving money by buying clothes from a Chinese company, well, once you buy it, you won't be able to do anything if it is wrong.

order number [protected] I ordered four items of clothing .I received two of these articles of clothing the end of June with an email that said hat the other two articles would be delivered separately. Thy were never received. They were paid for in full. I called and left a message at your cs number +[protected]. I would like a response My phone number is [protected] (USA number) My email is [protected]@att.net. The two articles of clothing missing are two blouses or tops called vividlinen, Please respond B.F.St.Angelo

Returned a dress: FANTASY YOU ORDER # 1339089 on May 23, 2018...( via instruction) :
Paid 53.95 to return, i sent photos, tracking number etc.
Now keep getting emails from your company saying "never received" ...
Received email stating" will refund 30% of dress...(doesnt even cover return cost) I would like you to honor your policy and refund the total amount...
I ordered 4 dresses and *settled for 15%refund on all of them...rather than paying the cost of shipping AGAIN to china.
PLEASE just refund the cost of dress returned.

REFUND full amount of dress as stated in YOUR RETURN /EXCHANGE policy as I have done "my" part per instruction.

EASY return/exchange is FALSE!

Dear Board Members:

Two orders were placed on June 6, 2018. The payment was made via Paypal. The order NO I1570831 came in as scheduled on June 28, 2018. The items were very low quality, but the customer service ignores my numerous requests for the return labels.
NO I1572472 was never delivered. My inquirie4s about the parcel remain unanswered.
As I am not sure how to attach my emails to this message, the emails representing my communication with the seller are available upon request. Thank you. Victoria

On May 22, I ordered 3 items from them and was immediately charged the $159 via PayPal. I received the 1st item rather quickly but was extremely disappointed in the quality of the workmanship. Seams were crooked and didn't meet. After many, many emails regarding the rest of the order, and getting responses to please wait 2-3 more days, and useless tracking links, saying tracking number not found, I finally received the other items on July 1. I have been trying to get authorization to return the items, as they require, and I have also requested return labels, but haven't received anything.
The items were poorly crafted and they were so delayed, that the occasion I ordered them for, had passed.
I know that with the original order, I agreed to pay return shipping, but no where on there site or policy does it say that returns go to China. All my packages say the return center is in CA.
I have again left a message on their Customer Service line and sent another email via their website.
This is a very bad company to do business with. My stupidity for not checking their reviews first.