Straight Talk Wireless

I have just used less than 3 gb of data in 20 days of there unlimited plan and they stopped my data service for violation. When called they transfer to technical department which only has automated service and nobody to talk to. So i think it is a scam and would like people think twice before signing for it.

I am so angry right now, I was waiting for a appointment call from EDD n when I didn't hear anything I called my cell only to find out that again you took minutes await before they were all used. Last month I had 200 minutes left and they were taken away and I got no where w/customer service. I had 233 calls using 14 hers 54 min 56 sec. Even rounding it off to 16 hrs. It still would have left me w/ 40 minutes. I am contacted the CPUC again I also took a picture of call timer n when reset. This is illegal and I am contacting an attorney and I will be posting this on your site and others...I have also been in the middle of phone calls and the minute reminder interrupts calls continuously. Have called customer service n they're a joke. Filed complaints with CPUC and BBB.

I was enticed to try Straight Talk because of it's low cost, month to month, no contract plan. What I didn't realize was that it piggy backs off of other carriers so the service coverage isn't as good. It dropped calls all the time and if I entered a store, forget it! It wouldn't carry a call into a building other than my own home. Weird.
The frustration didn't end there. I called for customer service several times during my two months with Straight Talk and it was about as pleasant as running my fingers over razor blades. Good luck talking to a real person and when you finally do, good luck understanding them (nice people, I'm sure, but just understand that English isn't their first language).
I purchased a $30 phone card from Walmart, not realizing Straight Talk wouldn't allow me to use it with my refirbished Nokia phone I bought from them. It was my mistake but because I had scratched off and exposed the pin, Walmart wouldn't take it back. So I called Straight Talk to have the $30 applied to my regular $45 plan. Talk about a hassle! One hour later I finally was allowed to count it as 20 days instead of the 30 I paid for.
I'm using that 20 days to find a new phone carrier. I wouldn't recommend Staight Talk to anyone.

Calling the Straight Talk "Customer Service" (and I use that term very loosely) center in the Philippines is almost as rewarding as dental drilling without Novocain.

They are supposed to transfer you over to a service center in the USA to speak with an American customer service representative upon request. I made that request when I called today after my phone said "no service" for nearly 2 hours, but those clever little idiots, thinking that they really don't have accents after all, just transferred me to another Filipino. I have NEVER gotten good customer service (or even answers to basic questions) from ANYONE in the Philippines, and moreover, the accent has always made it difficult to understand anyone I've ever spoken with in the Philippines "service" center. I just want to get good customer service and someone that speaks English clearly and properly to get that job done.

For example...during one of my conversations with a Filipino today, she asked me if I called "422890." I said "what does that do, ?" and she said "calling 4422890 is for to reset phone." I replied "I thought that 22890 resets the phone, " and she said "yes, call 422890." Then it dawned on me that she meant "call FOR 22890, " which of course neither makes grammatical sense in English, and also confuses the number "4" with the word "for, " which renders the “information” erroneous, making that entire exchange a complete waste of time.

I asked for a transfer to an American in the United States, and spoke with a rude man named "Akan" (who said he was in "Mammy Service Center") told me that I was a rude person “who do ‘dispect’” and "who not tolerate dialect." After his rants and raves, I asked him to please knock it off and just tell me why my phone wouldn't work for nearly 2 hours. Guess what? He hung up on me.

I had to call back again and spend another 22 minutes on hold, another 5 to be transferred to an English speaker in the United States, and got yet another Filipino, although her English was more clear than the others with whom I had spoken in the past. She couldn't give me any information, and kept cutting me off while I explained the problem (until I told her that she needed to let me finish). I also told her from the beginning that I was recording the conversation because of past problems, to which she replied "that is forbidden" and told me that customer service would not help anyone recording conversations [I know what you're thinking - quite the double-standard - WE can't ask THEM not to record US.]. I told her that consumers have an absolute right, particularly when consumer BUSINESSES have the same right.

Guess what the resolution was, in the final analysis? "Call back tomorrow."

So, I've decided to go get my teeth drilled later on today so I can relax from my experiences with Straight Talk.

Bought $45.00 plan.. 1st week.. It all was great. After that it started going down hill... Where I could not even use the phone dropped calls.. No service.. I call and they take info.. Said going to investigate.. I told them that sprint towers were down in my area.. Friends who had sprint were in the same boat. Asked for refund for time not able to use phone.. Guy said they credited me 3 weeks.. Also, go email they shipped me a new phone.. I was to send my back.. Waited and waited on new phone.. Called straight talk again.. Actually had to call three times today.. Now they say I have to ship my phone for them to take apart and look at.. And that I only get one day credit.. The company is a joke.. And if your lucky you will get someone that speaks english half way.. They kept passing me around and hanging up on me.. If you finally get thru.. You sit and wait for minutes at a time while they look up your account.. There is so much chatter in the background.. So now I paid $45.00 for a week of service.. Not a good deal..

i have had differnt services before but was turned on to straighttalk by friends who have straighttalk i frist had the cheap phone then upgraded to the android boy was that the mistake of my life half the time there is no service the other halfmy phone doesnt work right now im going to go to walmart and warn people about getting straighttalk that it is a really bad investment should of known because it is a ###ing track phone product walmart says they stand behind there products but yet they say its not ther fault r problem if its not thers then whos is it?! as soon as i can im going back to boost a least i never had problems with their phones r service thanks for nothing straighttalk it should be called rip off talk

I am not able to make calls to certain numbers on ILD - this despite the website showing the numbers are under coverage. When asked for a refund, I was given a refund only for the service and was forced to keep the phone. The phone without service is as good as useless for me.

this is my email to their customer service it describes the issue very well:Today November 12, 2012 I haven't had internet services on my phone since early morning. Around 8:30 am PST I called Technical support and I was with a tech. support representative for over 90 minutes on the call trying to have the internet fixed.
Tech. support representative DID NOT RESOLVE the case...I still had NO INTERNET.
1) he gave me fake case number [protected] (later on when i called and talked to supposedly a supervisor to inquire about the case the "supervisor" told me that there is no case created.)
2) Tech .support rep. in the morning misinformed saying that he is gonna escalate the issue to a higher level tech . support and that it should be fixed in about 4 hours.
3) After 5 hours of waiting/having on internet I called the number he provided me [protected] (he said it's a direct number for tech support) THE NUMBER DOES NOT EXIST! DOES NOT TAKE CALLS. He gave me a FAKE phone number.
4) at 2:30 pm i called regular number and spoke with another tech support rep. She was clueless...and started leading me through the same steps I was doing in the morning for over 90 minutes. She was really slow, and unhappy with her job. I asked for a supervisor.
5) Another woman with a rude, slow voice introduced herself as a "supervisor". She said her name was "Daisy"...Daisy was rude since the first sentence. Neglecting my complains and leading me through basic steps that I was led through in the morning. That was scandalous.
I asked why I have to do all over again...what I've done in the morning? and i asked how come she cannot see in the system what we've done in the morning with the other cust. serv. rep. She said: "That was another person so I don't know what you've done with him". And the supposedly "supervisor" said: "There is no case...here at Straight Talk we don't make cases". Than she put me on hold without warning me that she puts me on hold...so I was sitting with a silent phone for 10 minutes or more...I was calling her name checking if she's there and what happened...she was NOT RESPONDING! put me on FOREVER HOLD!
6) I tried calling back in at regular straight talk phone [protected] and the Straight Talk phone was hanging up on me...call after call...it was saying "Due to high call volume we have to disconnect with you" or something like that. Scandalous!

If Straight Talk does not resolve my issue with Internet (no Internet all day) and if Straight Talk does not reinburse me for not having internet all day and wasting almost 2 hours of my time with a rude and clueless technical support...and for going through so much stress with the most rude and unhelpful supervisor "daisy"...This is my first month with Straight Talk and it will be surely my Last Month with StraightTalk.

I made plans to move from WA state to SD. After being emails and then phoning about whether my phones would receive reception is Sioux Falls, SD I got the runaround: "depends on the type of phone of you have" "depends on the plan" "depends on the number". Mind you their website HAS the information for both phones, the addresses and everything since I knew where I was moving to.
Once in SD, my son's Samsung got spotty reception bt text was ok...my Galaxy 3 was find. However, when I looked at the debit to refill --- Straight Talk changed me the WA state SALES TAX with is 2+ % higher, than it is in South Dakota. AGAIN, the runaround with slight of hand excuses. My son's card was SD tax, mine was WA state tax (and they refused to refund the difference although his was purchases first and they are listed on the SAME account with the same address using the same CC.

Straighttalk is not willing to help me clarify my issue on my phone. I bought a $379.45 after tax, and cannot get my phone to activate. They are scammer, they think that they are slick. They mistake is them and Samsung. But they have me go through hours and hours of waiting, just to talk to a representative and still they hang up on me. If I don't get it solve pretty soon, I'll get all my family member and friends to go to Verizon. I have put on hold for over 1 1/2 hours, and still waiting... while I type up this complaint

Switching from at&t to s/t, I have run into a wall of incompetence. I upgraded one of three lines to the 45$ plan with a new phone. s/t assigned the upgraded phone a number from one of my other 45$ lines making that line and the new phone inactive. three days later the new phone is finally working but they are not able to reactivate the other because it is not in the same area where it was activated although still in ny state.in their faqs it clearly states that a phone can be reactivated in a different zip code yet they are unable to do so with my phone. I have to go to the expense of having the phone shipped back to original zip in order for them to attempt to reactivate a phone that they were were responsible for deactivating, and, they will only compensate for service-time lost. I am totally pissed with s/t and will leave asap.

Upon believing their ads...I switched to Straight Talk...Could not keep my phone number as advertised. could only make and receive calls and plain text, multimedia and web access did not work. I went to walmart, bought a Straight Talk phone. When attempted to switch/activate it was told by Straight Talk that it would not work in my area. (bought 20 miles away). I have spent approximately 25 hours on phone with Straight Talk customer service. None of them know what they are doing or talking about. Got different answers from each person talked to. They are overseas. Impossible to speak to a supervisor as they say they are the supervisor. Yeah right! Was told to go to Walmart and call straight talk and tell them which phones they have so they could tell me which one will work!

To begin, we bought a $45 unlimited card to refill our phone for the first time.. Before we got to use it, we got a message saying something like, "Thank you for purchasing minutes!". Perplexed, we checked our account online. Horrified, we saw billing information and the auto-fill option set to on! We just checked it the night before and we never submitted billing info and auto-fill was definitely off. We feel like we have been scammed, and just purchased a $45 refill card that's worthless (before that we accidentally bought a $30 refill card that, for no reason at all, would not work. We were unaware that this wouldn't work and I can't find any documentation that explains why. We just wrote it off as "a mistake that must have been ours..."). We call up customer "service". We couldn't understand her and she couldn't understand us! We heard more non-English than English. After straining to understand and very slow talking, turns out that... it wasn't our billing info! Someone else was being charged! Seriously? How? How could someone else's billing info get on our account that uses our e-mail address and is password protected with completely random letters and numbers? It was like a reverse credit card scam! Well, they did remove this immediately from our account, but when we inquired if they were going to contact the person who owns the card and remove the charge, they said, "No. They must call and complain." Wow! They aren't going to remove the charge from this anonymous person's card unless they complain! Here is the weird part; after we talked to them, our services got really bad just minutes afterward! We can't contact Apple because our call will be dropped every time! Our voice echos and sounds like a robot, and this only happened immediately after we complained! We are not implying they are intentionally doing this, but others have complained about the same exact thing (after a compliant, bad reception happens). Very odd that we have nothing but dropped calls and "robot-like" voice after all of this. The price is not worth it. Definitely don't give billing info to them because you may be paying for someone else's phone!

In 2011, incurred charge of 182 dollars by Tracfone in Ordlando Fl on a credit card given to Straight Talk for auto refill. Issued a complaint with credit card fraud line and they released me from liability and informed me of the charge was for a phone (Tracfone) in Ordlando Fl. Incurred another charge for a phone they said was on auto refill and was not and a walmart card was used; so Straight Talk was paid twice. Tried twice to resolve. Credit Card Company will be called again for wrongful charge. Tonight talked to Straight Talk (Roekay) and she said transfer to a higher supervisor but got a recording of their hours. DO NOT GIVE STRAIGHT TALK YOUR CREDIT CARD NUMBER FOR AUTO REFILL-DO SO AT YOUR ON PERIL! I will have auto stickers for Straight Talk poor service and credit card security for auto refill since I own a sign shop and they will be free.

when i try to call the United Kingdom I get a message that says You can not call out due to service area. Code number 47431 this has happen 4 times in the last 4 months. the first time it took me one month to get this resolve. No body in the company knew what that code number meant not even the corporate office. So the first time they decided to dial out from there phone from the corporate office and they were getting the same code number. so if you get that code number It is the problem in the United Kingdom on there lines. Make sure you talk to corporate because no one else understand that code number. Getting fed up with this international calling with the is company But they do have to the best rates for international calling

I ordered an AT&T Micro SIM card from Straight Talk. I received a regular replacement SIM card from them in the mail. It came with a paper with the Tracfone, Net10, and Straight Talk logos at the top, and it started by saying, "...enclosed you will find your replacement SIM card." After talking to a girl on the phone for a half hour, I was told that she couldn't find that SIM card number in their system. They didn't know where I got it from. She said that my Micro SIM card was mailed to my address and delivered on 7/19/12. I had the check the SIM number for what she said they sent me, and said it had been activated. Her idea was that someone swapped out my mail once it was delivered. Really? When I asked if I could report it stolen and have them cancel it, she told me I couldn't do that because it wasn't activated under my account. Uh, hello? How does that make any sense? She said Straight Talk would do nothing for me. They would not send me another card and there are no refunds on SIM cards. Of course, if I want to use their service, I will need to order another Micro SIM card. Yeah right!
I was able to find my tracking number today. It shows that the package was accepted at a Post Office, but there's no further information. So the card they supposedly sent did not get delivered to me. I called my Postmaster who looked it up on her computer. She said they had 1, 000 pieces in that shipment. When the USPS gets that many at once, they don't scan the packages individually. Straight Talk would've given them a paper with a list of what they had, and the USPS would have scanned that. So she doesn't think it really even made it to the USPS. And the delivery date of 7/19 that the rep gave me... that was the ESTIMATED delivery date.
Now I have verification from the USPS that it wasn't received. Now maybe I can do something about it.
(I believe what happened is someone at Straight Talk swapped SIM cards. He probably sold my Micro SIM card to someone else who activated it and sent me the replacement SIM just so I would think there was a mixup or something.)

On am on my 3rd Optimus Q, the phone constantly makes calls, when in my belt pouch, on a table, doesnt matter. They have replaced it at the store, in the mail now on my 3rd replaement. Their service is B A D. Customer no service constantly says "thank you" "how can i help" but never fixed anything. I have not had my phone for a week now. They make you send the phone back before they will replace it! Will not take a credit card to guarantee that you are sending it they must have the phone first! They have had mine for 2 days now and still have not sent a replacement. DONT BUY A STARIGHT TALK PHONE you will regret it.. Carl

sprint per straighttalk shut off my daughters unlimited cellphone service
alleging overuse of data with no prior warning and only verbal accusations of
overuse of this unlimited plan and refuses to provide any records of their
accusations without a court order because (they) have shut phone off. They
will turn service back on only if i buy another phone, phone they turned off is
still in first year warranty. Accusations of chat lines was their verbal reason
why they shut off phone, they refuse to give any written reason. My daughter
denies she has ever talked on one or has any desire to and was anxious for phone records to disprove their allegations, only to find fine print at bottom of form they emailed, keep in my sprint/straighttalk turned phone off:( If
the telephone number for which you are seeking call detail records is
inactive, the only way you may obtain call detail records relating to
the inactive phone is through the service of a valid subpoena or Court
order requiring the production of your call detail records.) Quite convenient for them! BUYERS BEWARE! No justice for me or my
daughter, they take my money and run, they take her phone service away during
the deadliest heatwave in Indiana history, no proof of their accusations. Shame
on HEARTLESS straighttalk and sprint! TMOBILE $50 no contract phone smokes straighttalk poor and injustice service all the way. Phone quality with TMOBILE blows away straighttalk junk phones too. LIVE and LEARN.

Worst service, horrible customer support. I have been on the phone numerous times to these people and have spent 10 -20 hours trining to get straight answers from them and never can. I switched over my phone to them and have had nothing but problems and lies. First I was told that they use Verizon towers because Verizon is the only carrier that works in my area, that was a lie. After I received my phone I had poor reception and sometimes none at all. Called again and they said it depends on my phone. Tried to get an answer on what phone should I ge using and still never got an answer. The price is a great deal if you have the right area and phone I guess. It's been 4 months and still can't get answers. I switched three phones and spent $600 dollars on phones that are now door stops. I finally found the phone number for the US location and they were just as bad as the overseas people. Bye the way, the coverage map shows my location as getting great service.

Purchased Straight talk phone with the one month talk, text and web. I actually liked the service better than my old service provider for $55 less per month. I am in a major city, so only downside was limit of phone choice. Went to purchase an additional 3 months of service. Instead of going to Wal Mart online, I went to Straight Talk online. I was over charged like crazy. They charged an addtional 2.1% in sales taxes. I live in the county (no city taxes) and was charged 7% instead of teh 4.9 that would have been appropriate. My question, is if they pay the states, counties and cities based on what they sell by zip code, then what do they do with the over charges? I think there is some kind of law broken. Any attornies want to file a class action? I FOUND THE CARD CHEAPER ONLINE AT WALMART where they collected the appropriate taxes (4.9 local, and 1.7 Federal and E911). and it was $5 cheaper. STRAIGHT TALK would not refund the first charge to my credit card so I could get it from WalMart. NO REFUNDS EVER - so beware. I did negotiate an additional 7 days which was the $10 difference, but that is the best I could do. BEWARE on any renewal. Check the prices before you buy! In addition, I live in a state where no online purchase tax is due - so total from both WALMART online and STRAIGHT TALK online should have been 1.7% Federal.