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Straight Talk / scam

1 United States Review updated:

It has been several months now since I have tried to resolved the issue with Straight talk. I purchased a new cellphone and within the first few days the back fell off. (It was a Samsung 451) Finally lost the back called and first told they "can do nothing", after going back to Walmart, told to return it for a new one. Instead of the same phone, received a well-used cheap model, and when called, informed they could do it. Went back to Walmart and the Manager called after seeing the cheap one I had received, and Sept. 23 told if I would return it, the monies would be returned. It is now Nov. 11, and still no refund. They initially stated they didn't receive it until I proved with name and number, then the "found it". I"V ALSO CALLED WALMART Headquarters who say they can do nothing. Each time I call, they say they are "working on it"; each time I call back, they are working on it. Today when I called told they received the phone, but they have no idea what to send me in refund; next they said they had sent the check Oct. 14, SOMETHING THEY NEVER SAID BEFORE. In my opinion Straight Take is a scam; Walmart is just as bad in not trying to resolve this case!

Jo
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Comments

  • St
      11th of Aug, 2011
    0 Votes

    i also have a story somewhat like this with the same company straight talk 1 month ago i bought 2 phones threw their website one samsung and one lg everything was fine for 1 month then i had one phone shut off the other i kept and paid the money for one more month 2 days later all of a sudden they changed our phone number 4 times and we had 3 active numbers at once with one day and one phone we had no idea and we were puzzled as well i called straight talk and it took over 4 hours i was told that i lied that i am who i say i am that i stole someone else phone then after yelling and and fighting they relized i was the person and owner of this phone finally we though that everything was fine hung up the phone a hour later our phone rang and they done the whole thing over and i am handicap and have a brace for my leg so i can walk the lady from straight talk wanted me to get up put on my brace go all the way from the bedroom to the other end of the house and take apart the phone again and i told her no it will take over 20 mintues and this was at 9:30 pm! and by the way i was told by this lady that i was not who i said i was again i hung up i got up anyways called i told straight talk the whole story again they said they were goign to put me on hold i told them no they did anyways i sat on hold for 45 mintues finally i hung up and they i called them again to find they were closed all this time this went on for 3 days now they say they will send me a new SIM over night that was 2 days ago and i am still waiting for it and said it would be here on monday morning then they just turned off my phone anf they dont know what is goign on and its a different number again

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