Sterling Jewelers / claim policy

Costa Mesa, CA, United States
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I purchased a diamond necklace online through them. The package was taken off my porch. I NEVER personally saw it. My neighbor found the empty box by the pool. UPS was willing to pay for the missing merchandise and STerling Jewelers told them not to pursue the case any further. They continued to tell me IM liable for a package I never received. If UPS recognizes the liability in the issue, why block them from reimbursing me for the necklace I NEVER recieved??
UPS could do nothing because Sterling was contracted with them. Worst customer service I've ever had. Very rude and unprofessional. SCAM

May 15, 2015

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