Staples
Reviews and Complaints

I agree with you completely. I was a cashier for 2 years. Customers would become irate with all the questions/statements I was required to ask them.
1. Do you have a Staples Rewards Card? (If not, we had to explain the "benefits" of having one and then ask them if they'd like to sign up)
2. Did you know that this product is eligible for an extended warranty? (Had to explain what it covers.)
3. We're offering a free PC Tune-Up (explain what a PC Tune-Up is)
4. You've been selected to participate in a Customer Service Survey...

Seriously...customers don't want to play 20 questions. They want to buy their product and get out. I heard soooo many complaints about our employees being "pushy". I'd have to agree. But we're made to, or we do get in trouble.

As for breaks, I agree again. The stores are ALWAYS understaffed...why is that? They continue to hire new employees...but we only get 8 hours a week. And when I worked, there was only 1 person in each department. Something doesn't make sense...

The pay, by the way, is HORRIBLE. I got a 12 cent raise after my 1 year. What a slap in the face. I finally had enough and found a NEW job. I can't believe I lasted that long at that dumb store.

You know that so called reform bill doesn't take effect until 2012 right?

It's not just staples. It's many companies.

I understand your fustration but as an employee i can tell you this, the manufacturers warranty is very limited and when something goes wrong you have to call the 1-800 numbers and deal with them. Staples offers the extended warranty which starts the date you purchase it and the difference in the two is the Staples warranty lets you bring the laptop to Staples which then they should ### the problem and if it cannot be fixed they must then replace the broken laptop with a new one. If the laptop is no longer in circulation they have to give you store credit to put towards a new laptop purchase. I hope this helps.

its standard practise with warranties. i dunno why but extended warranties start at the time of purchase and not at the end of the manufacturer's warranty.

I fully understand your annoyance, but this is a standard con among some shops, as all new products should come with a manufacturers guarentee of 1 year, they then say that you get an extended guarentee of 2 years or what ever when in fact it is just another year

I had exactly the same experience - they mailed the rewards to an (1-1/2 year old) old address. They then said that they had changed my address (there is no way of checking!) and reissued. Still never received. Why would I bother if I can get next day and great prices from Amazon - with free delivery through PRIME.

Need to submit password to get rewards

I ran into the same situation but my coupon was reissued since records showed that it had not been used. This is another case of Staples having no consistency in applying their policies.

o.O...

I mean...we don't have a policy for this, but if it happens on our property, I've been told we're liable...

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Tech Depot. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop ( price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Tech Depot pushed me towards another company to repair my ailing laptop. I won’t be considering Tech Depot again and am very unhappy with the experience.

So you took your laptop in and didn't get any work done, could not afford their prices and you can honestly say you are unhappy with their services... They can't just give you a set price over the phone without looking at it.

It's interesting that this secureremotesupport.com has been mentioned in many postings here, it's almost like a fake post to advertise for them.

Take a peek at your paperwork. It says (in legalese, of course) that we cannot charge you for work you did not agree to.

Additionally, it may be illegal in your state for them to try to charge you anything more than the quoted price.

Corporate number. Call it.

I dropped a package at their Waltham MA store for UPS to pick up. Two weeks later the package was reported lost. It turns out the package was collecting dust on the floor of the copy center because no one was trained well enough to slap a label on it and get it on its way. My friend was out hundreds of dollars because the CDs in the shipment did not reach him in time. The store refused to refund the declared value ofthe shipment even though the responsibility for the "lost" package rests squarely with Staples.

I took my computer to Staples/Easy tech for some virus removal and was told that I'd be better off buying one of their new computers. Not knowing better I did purchase one that was on sale. And I needed them to transfer my files from my old computer to the new one. They said that they could have it done in 3 days and I could pick them back up at that time. I returned in 3 days and the new pc they had sold me was also sold to someone else by accident. I was a bit miffed but I understand mistakes happen sometimes. I then asked about my old computer they were supposed to transfer my files from. And guess what.. they were unable to locate it as well. I asked to speak to his manager and he promptly located her and brought her over. She apologized and asked if I'd mind calling her tomorrow and she'd have an answer for me at that time. I proceed to ask her for my money back for the purchased computer and I would only be interested at this point of getting my old computer back and nothing more. I returned the next day to find my old computer back but I noticed it was missing random screws from the tower itself and when I attempted to start it up nothing turned on! I then started looking for a reputable service that would help me with this non working computer. I eventually sent my computer to a service called secureremotesupport.com. I was called a couple of days later and was told that the computers power supply was not plugged into something he called a motherboard. They were able to salvage and reassemble my computer, swept it for virus' and sped it up. And it didn't cause me to have to purchase a new computer.

An exception that a lot of Staples will make is...

If you THOUGHT you were buying the full version, but in fact were sold the upgrade version, a lot of the stores will eat that cost.

If you simply wanted a refund, no can do. Federal law does prohibit that.

Unlikely that this would ever happen. A missing computer causes much more than a mild panic. Staples doesn't really want to pay for the identity theft protection of a computer given to the wrong person and whatnot.

Oh, and the policy is printed on the back of your receipt. :-)

Yeah, that isn't a Staples policy...that's a Federal policy. Goes for all stores. They could only exchange it for the same exact software.

Blatant attempt at marketing, this secureremotesupport.com is all over these message boards. Sadly enough I can imagine this exact situation happening though :(

buying music cd's or any electronic media from any store can not be returned if opened. unless the actual product is defective from the factory. otherwise i could buy music cd's all day copy and return them to the store

Staples is the worse place to go to buy anything but paper. If it moves, opens, closes, plugs in or otherwise is not paper, don't buy it from staples.
Most of their products is inferior and will have to be returned. Also, they will take your money for a warranty with a company called "Square Trade", not send the premium to square trade, and if you need to return the item you're screwed! Square trade won't be able to find the warranty because Staples kept the fee and hoped you don't have to return it for a replacement or refund.
The Staples store in Yonkers, NY is the prime stoe I'm talking about, but judge for yourself based on other complaints sent in.

I am writing to thank a red shirt worker with a badge name Mahamod who made my day by walking me to the furniture area and answering all my questions, He also explained me the assembly process of the desk I am interested in, in detail. I am happy that the staples has hired such efficient, talented, friendly, and knowledgeable workers.
He is very friendly and answered all my questions and explained me all options of self assembling, in-store assembling, of furniture, and other related product, to the one I am interested and options of free home delivery.

Please pass my regards to the gentleman and the store.

I've worked at staples for just over 2 years now, and I can honestly say that it has gone to crap (i'm a tech btw with almost 20 years computer tech experience). customer comes in and wants to buy a computer. ok, first thing mangers want us to do is ask"why do you want a new computer? second, where are you going to use it? third, how many people are going to use it? fourth, is it for home or office? fifth, what's wrong with your old computer? like it's almost a job interview to buy a new computer. and the managers will not even get the computer that the customer wants to buy unless that piece of paper is filled out. now, I can understand upselling to a point. premier setup, virus shield accident protection and so on. and yes! not all customers want that. and if management asks why not. they make you feel like crap because a customer said no, I do not want that. then your hours are cut because of it. there is no incentive if such services are sold at all, no bonuses, not even,"good job".
Then there's the cell phone screen repair. I do mostly iphones in store (the rest get sent to werx for repairs). they want liquid aromor sold with every cell phone repair, which jumps the price up by 30 dollars. not every customer wants liquid armor. again. I was asked why, I told them the customer said no. then I was told to not even tell the customers that liquid armor is being added to the final bill. far be it from me but if I didn't know any better, that's called fraud. then there's the customers that want to steal things. management flat refuses to call law enforcement because they feel it's a liability issue, I mean heaven forbid if someone gets assaulted there. the store I work at has no security cameras anywhere. and the staples I work at is painfully understaffed, especially at the copy/print center.
3 corporate restructurings in 2 years, and a buyout by sycamore partners tells me that things are so not going well for staples. there is so many others, but I think you get the idea of it all.

i ordered once from staples and the order was stuck on processing for ages, gave them a rang in the end and cancelled. won't be using them again, waste of time. :(

I received a flier from Staples yesterday (12/13/2008) indicating "7 days of savings!" from 12/14 to 12/20/2008. One of the products offered there is an HP Pavilion notebook with Intel Core 2 Duo Processor P7350 (item # 761021). I went to the store in Milpitas yesterday (12/13) and the people helping me told me they didn't have it in stock, couldn't find it on their computers and couldn't tell me when (or where) I could get it from. I tried calling 3 local stores today (located in the towns of San Jose, Campbell and Fremont)and got the same vague responses with the best response being "try again on Tuesday". Does this classify as false advertising? In addition, the people "helping" me on the phone were mono-syllabic and impolite.

It appears there are some disgruntled staff/customers at the Big Box stores. You might be interest in a program we offer. My company, Toners Plus, specifically targets businesses with pricing contracts for toner supplies through the Big Box stores. Customers range from New York to Hawaii and our largest account has 3, 500 locations. Everything sold is protected by a no-hassle lifetime warranty, which reflects our attitude, "Where Business Means More Than Just a Good Price."

A $500 referral fee is provided for companies with five or more laser printers that become a customer and after they place their first order. If you or anyone you know are interested in learning more feel free to contact me at [protected].

Sincerely - Jim

I bought a computer at staples office supply store that was supposed to have windows 7. I did not get windows 7 with my new computer, and was very disappointed. I was supposed to get a $50 mail in rebate with the purchase of my new computer. I did not get a rebate like I was promised. The computer just had to be sent for repair after only 13 months of use. I don’t think i will ever step foot in a Staples again because of this. As a paying customer, they definitely over promised and under delivered big time on this one.

I purchase software online they offered a coupon which was $40.00 off so my cost was 43.29. Upon return which took 3 calls to customer service and 3 trips to the store on Almeda Genoa in Houston Texas I was told the refund would be processed that was a nightmare in itself. Well I checked my credit card and it was charge for 43.30 supposedly for the coupon which they first said it was $40.00 Their explanation is that when you return an item then they charge you for the coupon they offered (I did not present one) so I have been charged for the software on my credit card a total of 83.29. This originally was the total price I did not even get the tax back. The customer service rep said this is what we do and this is our policy to make you pay the total amount and charge your credit card the total amount even though you return the item back to staples this is our policy
do not buy online unless you want this to happen to you highway robbery

I contacted the Staple Store located at 3019 Festival Way Waldorf, MD 20601, and asked a Staple representative for the fax number (301/638-3568) for my job to forward important documents. I gave my employer the fax number. Later, my employer contacted me and said the number was Staple’s Store recorded message. I called the number and the recorder directed me to Staple’s representative. Staple’s representatives gave me that same number on three different occasions before I asked for a supervisor (Gwen).

The supervisor (Gwen) spoke to me in an aggressive, annoyed tone and slowly repeated the same fax number to me twice. Manager Gwen had me to call this number on two different occasions. After, calling the number twice, I contacted Manager Gwen again. Manager Gwen replied that she called the fax number and it was in working order. I asked Manage Gwen if she had heard a beep on the line when she called. She replied yes. I told her thank you, hung up, and called the fax number again. I was greeted by Staple’s recorder once again. After bypassing the series of option, holding on the line, Gwen answered the phone in a more aggressive tone then before. She said “Maybe the lines were crossed in Staple’s Store so call back later.” I said thank you once again and hung up.

Manager Gwen’s performance was unprofessional, distasteful and, and non-customer friendly. Her unethical stance lacked management skills and proper English tools, which made it difficult for her to interact in a civilize conduct. I only asked for simple information nothing more. In return, Manager Gwen gave me a side-dish of her attitude. In addition, she spoke to me as if I had interrupted her activity circle and not as a valuable customer. In the near future, I hope that Manager Gwen is education on management and customer services skills, and English 101 before she’s forced to interact with other Staple customers.

The Staples office depot in Portage place Winnipeg is the worst. Each time I go there, there is never enough staff to help customers, always long line up at the one cash register there. Last Friday I went to return a purchase and waited in line for 30 minutes . The cashier didn't seem to know how to do a return with the customer in front of me and kept asking his supervisor for help. when it was my turn the female supervisor took over and she was slower than the clerk. She seemed to want to make it as difficult as possible for me to return the item. by now there was a long line up, She kept asking the clerk if the item I returned was OK several times as if she wanted him to Lie. He told her yes, yes, yes. Then she took her own sweet time like she was trying to find reasons not to refund. I told her what I thought of their service and she finally finished my transaction. Do not visit this store if you are in a hurry or if you need assistance.

WANT TO buy on sale some hdd's each one online/phone out of stock., Now its sunday SUPRISE its back in stock! this is wrong!

I bought an HP Pavilion – I like it! But, after submitting all of the required paperwork – Staples started the run-around, though they never called me, I continuously call them and THE CRIMINALS HAVE STOLEN THE REBATE – or, I just need to be more patient and continue waiting, perhaps 9 or 10 months, or maybe after a year I should raise my voice, or something. (yah, right – they're just crooks!)

Purchased a Staples-brand microcut shredder (with a ten-year cutter warranty) for $189.99 + tax from Staples in late May 2008

shredder cutter stopped working in December 2008 after very light use (only emptied basket once)

Staples refused to honor warranty; offered a $14.50 credit toward purchase of a new one for $189.99 now on sale for $99.99, but no credit if purchased at sale price.

i went on the staples website to redeem my rewards points and there is nothing that leads you to the rewards program? please help me find this info

t.y.
rick frye [protected]

There was a sale on tablets, they took my order, now they say there are none left and I cant get one elsewhere because sale is over.

Very poor standard service, ARROGANT AWKWARD STAFF. Avoid buying office supplies from www.Staples.co.uk

I went to purchase a laptop for the alumni and was declined the use a alumni check. We would appreicate an explanation as to the decline as soon as possible.

Thank you,

Rev. Joanne Williams
Treasuer

I have had nothing but bad experiences with Staples. Every employee I've ever interacted with in the stores has been extremely rude and unhelpful. It's like a parallel universe where everyone is crabby and full of attitude. I'm done with this store.

On August 4, 2009, I returned 3 HP cartridges for a $3.00 rebate on each. I kept thinking that the rebate refund would be coming, but as of this date (01/06/10) I never received a $9.00 voucher on my Staples card #[protected].

Is it too late to receive a refund? Thank you for your assistance!

I went to staples in Midland Texas to scan 3 pages normal size, the guy, red head with a lot of gel on his head told me that it will take one week, I went across the street to kinkos, it took them one minute, I sent a complain to staples they never got back to me .

I purchased an HP Pavilion Laptop 1 1/2 yrs. ago. Have had exact same problem since purchase. Given runaround by store employees, regarding original waranty, purchased extended staples warranty and replacement policies of my computer. I am at my wits end because I get the same story each time-send to service depot, they'll repair and return over and over and over again. Cannot get a straight answer regarding replacement or reimbursal of my computer. I am so disgusted by the way Staples passes the buck and continues to jerk me around. I need an honest person's help.

Kristomania - you are an idiot. you probably also watch fox news.

Staples.com is able to offer the cheaper prices because it is directly from their distribution center. If you go to any Tiger Direct outlet store, you can expect to pay at least 15% more than what you saw online. Staples has no issue price matching the website, and more often than not, the items on Staples.com are exactly the same price in-store. To take a few more minutes out of your day is really nothing to complain about, especially when the store has been more than accommodating. The online sales tax is only 6.25% as well, which I'm sure is cheaper than what is in store. (Chicago's is around 10.25%), and they can ship it to the store in under 24 hours. The pricing and opportunities are available, people just don't want to wait or feel the "help" should have everything done for them.

Staples wanted 370 to send out my computer, charge me 60 for external drive (I shjouldf buy one anyway). Computer will nmot boot. Only blue light keep on blinking every second. Maybe it is cvcvpu motherboastd, or hard drive crashed. Staples would try to back up haste drive. If so they wouiwouild send out computer to fix (they think 370 includes fixing CPU, etc. If they cannot I wouiwouild get 370 back (I think they ate lying. If they cannot backup hard drive they would send out and chatgerchatger 1500.

I went to staples to tell tech that my computer will not boot. This is after I called HP support. I turned computer on. The power light goes on. I hear hard drive. All that is blinking is blue light blinking once every second. Took battery out. Same problem. HP thinks it may be CPU or motherboard. They said bring to tech person. I think hard drive failed. Staples says they would try to back up hard drive. If successful they would send it out for 370. I would also have to buy new exterexterrnal hard drive for about 70. If. Hard drive fails staples wouiwouild charge 1500. Ridiculous. They even said if computer could not be repaired I would gergert money back. I think I will ask someone at work to help me. I tioll tyjinking about new Mac or PC. I still cannot get HP pavillion to boot.

I work at staples and I am here to tell you not all of them know what they are doing, our store averages around 3k a week in tech services our turn around is 1.9 days on average which is fairly well. Me and the other tech are both A+ cert and working on our network+ as well basically what I am trying to get at is just because you work or went to ###ed a** holes does not mean that all of us are.

My main question is how did the title "Easy Tech Associate" get through any type of review meeting. I saw this tag on the girl that was waiting on me in the checkout line the last time I was in there. I commented that someone had not thought through their name tags very well. She had no idea what I was talking about. (not to stereo type here, but she was blonde) So I repeated. You are an "Easy... tech associate?" Took her a minute, but the look on her face when she got it was pretty priceless. She had been wearing the tag for over a year. So my question... Cruel joke or just a bad idea?

Ok first let me state that some of you have some relevant points. While some have some not so relevant points. However, allow me to apologize when I say that most of you are idiots. None of you see the heart of the problem. The truth is as follows and comes sadly from over 3 years of experience from working for staples. Furthermore, it comes from an additional 5 years of experience in the IT world and academic world (i.e. BS in IT). The real issue is the greed of money and ignorance of individuals on all levels. The situation: America has moved from a service base economy to a consumer based economy or a throw away society. Therefore, servicing a PC has in its self became a dwindling occupation. Other factors have contributed to the current situation as well. Take for example the following example: While people be little calling up a IT support hotline and getting an individual from a foreign country like India . The reality although for most might be hard to swallow is that the person although hard to understand is very much so intelligent. The only barrier is normally language and accent, or cultural meaning the person is trying to give support to a product that he has never seen before accept for in a manual. I recall managing a tech center in the Philippines were they were helping trouble shoot snowblowers in Canada. Really, it has never and probly will never snow in the Philippines. Think for a second do you not believe that the individual you call either thinks your intelligence is questionable when he tells you to press the start and you reply what is the start, or would love to hang up on you when you keep be littling them and telling them you dont understand them. So why does this relationship continue. The truth is the person obtained a degree just like most REAL IT professionals not to undermind the tech savey individual who happens to learn from monkey see monkey do or self education, but lets face it in todays society degrees and sadly even certifications are gold for simular reason that is a whole new topic. The indviduals economy is not are great as the US at this point and time. Therefore, the cost of living is cheap and an individual can accept a good living at a much lesser salary. moeny hungery Corporations make profit by cutting labor and outsourcing and off shoring it to compitent individuals abroad. For the time being the individuals dont complain because the pay for them is good although it is pennies on the dollar to us. As corporations continue to find ways to do this it cuts professional jobs in the USA leaving us struggling to find work in our profession. Now the staples delema along with more greed comes into play. Staples wishes to provide a service that requires a skill set. Ironically, they to have fail victim to there own greed. Other corporations charge fees to certify individuals in respected areas of expertise as a money game. Money hungery Staples has found ways to undercut their corporate brothers by coming up with in some ways ingenious ideas for them. Instead of paying to have there employees get A+ certified which is not really much to brag about but more of a way to make you feel good about yourself for buying proof of knowledge that you might already have. They use there Corporate name to back their service making you "Staples Certified". Which sadly isn't much defference. They just cut cost of paying to have a cheesy test administered to you by administering it themselves a much more relaxed and watered down version. As a side note being A+ certifed makes you no more of an expert then it makes me or any other person with a degree better knowledgeable then some self tought monkey. Its like saying that a person who learned to ride a bike is now a professional bike engineer or even just a bike riding professional. It takes lots of knowledge and experience to become proficient in anything. Furthermore, Staples wishes to hire someone with a professional skill set at a much lower wage. On top of that you have a money driven corporation that cares about only profit. SO not only do they expect that person to perform his skill set at a unacceptable wage, but become a sales con. They must devote there entire time to leeching and hounding every customer for any sign of potential to draw out money. At the same time they must find a way to complete services on PCs which any person who trouble shoots understands the dedication, time, and headache spent finding real solutions without simply resulting to basic procedures like restoring to factory state etc. In short they exspect an unrealistic result of an individual for a unrealistic wage. The issues when trying to hire becomes EASY to identify. You get individuals who have real skill sets demanding a realistic wage but will not be given from Staples who more then likely decline to accept position and seek work some where else, or an unexperienced individual who has limited or no real experience but is eager to want to learn how to become a tech and gets suckered into accepting low wages and quickly becomes demoralized when they dont learn much except how to do repairs at a very low teir level. Seldomly, Staple gets lucky and recieves a real professional that finds themselves either in a bad situation in need of work, unable to find any other means of financial security, or other unfortunate situtions that has lead them to accept a position at Staples. The truth is that while you might find some experience or even professional IT individuals at Staples it is very rare and not a beneficial opportunity for the IT professional. We unfortunatly have become more and more dependent on Corporations for services and every other aspect of our lives that we have short changed ourselves. I could write a book on the issues at hand and have already started lol. I havn't been able to say everything that i wanted, but i think this is so long. I hope you all open your eyes and get the point. Stop fighting about meaningless arguements and help to fix the real issues. We dont need corporations to take from us.
Now in days our profession is dwindling because we all wave the white flag and submit and go to work for corporations. They changed are society and now people often hear prices to service a PC and throw away a perfect device because of reapir fees and buy a new one. Reason is because corporations dont pay use are skills to soder boards they are now done buy machines and so they trowit away and replace it with a new one. which ratches up the price and forces us to throw away and buy a new one. Remember the history of our profession came from people who made their living buy offering their services to design and build wonderful machines that was geared to the individual not a universal software or PC tower. Most of the best programmers and designers became outlaws or labeled hackers for going against corproate greed. Im not trying to cause hate or anything, but instead give a wake up to people. In order to fix the real problem we need to inform the people who are not techs and get them back to the personal one on one and small business service.it will bring job back to our country and drive our economy. Restore our profession by using your tech knowledge to benefit yourself not Staples or any other corporation. Open your own business or work out of your own gurage. I know this is deep, but it bothers me to hear people get suckered into arguements that dont fix the real problem. WAKE UP!

I agree with one thing, easy tech is a fraud. They also lie. I know this because they called me on the 4th of July at 1 p. m. They say that there was no one there. Bull. My daughter was listening on the other phone and heard the conversation. They were suppose to fix my computer, not screw it up. I finally had to take my computer down to factory set up in order to get back some of the things that they destroyed, files that I needed. I was angry and I still am. The next time anyone wants their computer repaired, go somewhere else.
I ordered this on the 3rd and cancelled it on the 4th (when they said no one was there). They said that they would refund the 35.00 back to my card on the 5th. When I called them today, they said that they worked on my computer and were not giving the money back. I called my credit card company and filed a dispute. They are lairs and a scam. Don't trust them, not at all.

Cristine Buntin

I work at staples and i am a senior tech expert and i will agree 200% that you should not get your computer repaired here. To be honest with you i only work there because 1. I need the money 2. It beats working at dollar tree (Which is waaaayyy worse btw) and 3. I love working with computers and figured why not. The prices are outrageous and the service is sub - par. Try asking your auto mechanic to be a nuclear physicist. That's basically what staples has done here. An office supply chain that excels in selling paper, pens, binders, and the occasional office desk or chair cannot and should not repair computers. It's almost funny working here and seeing the daily 3 ring circus of ### that goes on. Now don't get me wrong the people that take their computers into staples to get them repaired honestly deserve everything that is coming to them in every way because if i spent anything over $100 on any computer i would not take it in to a staples to have it repaired. I would at least go to some local hole - in - the - wall computer shop. Staples is a corporation that feeds on uneducated people to bring in their computers only to have their wallets drained right before their eyes. I never had the pleasure of actually going into the staples i work at before i actually worked there because if i had, i definitely would have reconsidered the job. To have to spend $100 for a uneducated technician to literally put a disc in and enter the product key that is on your computer to re - install windows is completely insane! I also find it funny that the virus removals aren't actually done in - store by the staples easytech technicians that you are led to believe. They are simply just remote technicians that access your computer, run a utility, install some over - priced version of an antivirus program, and leave a survey of how "good" they did on your screen. . . Done. . . $170 down the drain for something you could have had your toothless grandmother do while she was taking a ###. So to sum all this up. . . Something wrong with your computer? Have some common sense and take it to a computer shop!

I've worked for best buy and staples, and it is a big difference in how things are run in store, you don't have to be a genius to work for either, and you don't need certifications. Best buy worried about money more than anything, I didn't have a problem bringing in money as i brought in 2000 dollars in one day alone, and received an award from corporate, its nice to be recognized, but as for EZ tech, they worry more on customer service. The sales team at EZ tech don't usually have much computer knowledge they are usually just good with people and a good talker, but then there are the repair geeks that do the repairs, and don't handle too much customers, occasionally you get people that can do both very well, but that is rare.

Maybe Norm.

Brenda is that you?