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Sprint / sprint wireless

1 Overland Park, KS, United States
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We went through more than a year of Sprint's harassment and decrepit accounting practices: We overpaid this rogue Company close to $200.00 just to get them off our backs(We were sick of the harassing overcharges and being transferred at least 50-70 times from one representative to another to get clarity on the billing errors). We tried without avail -- as you will read below -- to untangle ourselves from severe billing problems that cross the line into fraudulent charges. When we wanted to extract ourselves and cut off all relation with Sprint and terminate our service, numerous representatives harassed us stating "something bad will happen if you leave Sprint! It's a dumb move!" We thought we were finally done with Sprint, but then their continued accounting and mis-billing practices manifested itself in the form of harassing us for additional money due for "wireless service charges." We could not believe the rogue Company would continue badgering us even after we unintentionally overpaid them. They first had Diversified Adjustment Services harass us at our workplaces and after we filed a formal complaint against Diversified, Sprint hired Enhanced Recovery Company(ERC) for yet another round of gangster tactics. Now, ERC has continued where Diversified left off, going so far as to spam our postal box -- abusing the Postal system -- with mails expressing language to the effect of "We can work things out if you just pay part of what you owe and this will take care of everything." Once again, similar to the prior rogue company hired by Sprint to harass customers, ERC's gleeful, wheeling and dealing solicitation of an offer for help fails to address the core issue of why ERC fails to substantiate fraudulent charges owed and rather resorts to haranguing abuse of innocent consumers by misusing the Postal system to target their mail boxes, spamming consumers with emails, and making harassing personal and workplace phone calls.

Rogue companies such as Diversified and ERC are required to stop harassing phone calls upon express demand to stop, however they fail to recognize this and continue bombarding home and workplace numbers with absolutely no reflection on the consequent liability and repercussions from the employees and workplaces they are calling.

It is no wonder that Sprint faced severe FTC penalties running into the millions of dollars for swindling consumers of their money. Unfortunately, Sprint's gangster tactics continue trampling over innocent consumers as we experienced firsthand.

Sep 4, 2018

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