Sprint / phone upgrade

Willow Grove, PA, United States Review updated:

6 weeks ago my husband had a stroke which has left his right side paralized. He is unable to use his current cell phone so I went to the Sprint store to pick out one that would be easy for him to use. The phone I selected is FREE to new customers so it is not fancy at all. Upon calling Sprint and telling them of our situation .. they refused to upgrade the phone early (his upgrade date is Dec.) and wanted to charge me $85.00 for the upgrade. I am so disappointed in Sprint as we both have been customers since 2004 and we will be leaving them. So for $85.00 ... Sprint is losing TWO longtime customers.

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  • Ly
      19th of Dec, 2012

    Dear BLOW
    merry Christmas to my daughter as you decide 4 days ago to pull any EARLY upgrades even with a fee. that was my daughters christmas present, how dare you treat your employees ( who work on commission) and your customers that were willing to pay the early fee to upgrade her new phone, this is disgusting and you should all as a corporation be ashamed of yoursel[censored] angry mom!

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