[Resolved] Spokeo.com / they will not give you a refund when you discover their site is a scam
Terrible...a people search website that promises to retrieve info from hundreds of databases, including social sites...has reverse phone lookup, etc. Perhaps before people began tightening down on internet privacy, this site could have been effective, but now there's no info available out there on anybody. Usually Spokeo's search cannot even find someone who is registered on Facebook. No refunds are given either, so if you sign up for the 3 or 6 month subscription in hopes of saving money, they will not give you a refund when you discover their site is a scam.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Spokeo Customer Care's Response, Sep 12, 2012
I apologize for any inconvenience this may have caused you. Spokeo is a People Search Engine, and aggregates only publicly-accessible data from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, Spokeo preserves and protects the privacy terms of all third-party content and does not grant access to private email accounts, profiles or blogs. Our information depends entirely on the amount of digital footprints left by email users, as well as the privacy settings maintained by the user. The reason you did not see profile matches for the individual you were searching for may be because they have their profiles set to private. These days, the privacy settings, especially at Facebook are very customizable. Should the user (of one of our supported sites) not want to be found, we honor that at Spokeo.
While Spokeo does have a no-refund policy, we do of course make exceptions in situations of extreme dissatisfaction with our service. I have sent you a private message regarding a full refund. I apologize again for the frustration that this has caused you.
Spokeo Customer Care's Response, Sep 24, 2014
I do apologize for the inconvenience caused with this issue and we will be more than happy to assist you. Please contact us directly at [protected]@spokeo.com so we may assist you in this matter.
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