Specsavers Optical Group / my varifocals

Bedminster, GB

I would like to complain about my trip to Bedminsters Bristol store . I had the eye exam on November 2nd. I paid a deposit that same day . Then my father very kindly paid the rest two days later to be told in seven to ten days I'll receive them. Fair enough I said and the date is now the 16th and still not received them. I popped into my store to ask whether they have them there and not called me. The response I received was we havnt received payment. To which two separate receipts came out and was shown to them. It was also on their tablets on the desks. There is no excuse for this shoddy behaviour as all they had to do was send the frames to the labs when they were paid off . This is a extremely strange store who really don't know their left arm from their right. Now 14 days I've waited. And I have to wait longer now. This is a farce and I'm not pleased at all by this work ethic . I'm putting in this complaint before I receive the glasses. I don't even know if they fit properly yet.

Nov 16, 2017

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