South African Voyager+airlines / upgrade booking + extra funds taken off

South Africa

I have made a booking in april 2011 for my husband and i, I had to purchase miles for a 1 way return to upgrade. Saa took of the cash from my cheque account and then again from my saa voyager credit card. Till date I do not have my refund on the 1st amount taken off my cheque account.
It took my a month to get saa voyager to upload my purchased miles, and it's taking me forever for them to upgrade my ticket. I will be flying in september and it's now july, I hope it will get sorted out before I leave!
My family all fly with saa as we are voyager members, but this will be my last trip on saa.
As a south african it is very sad that we cannot count on our airlines!

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