Souq.com — warranty simply covers nothing
I bought an LG G2 from their site, which seemed as a good, but 2 months later, the phone stopped working. It got all heated up, the battery nearly exploded and the screen got bent from that.
When i contacted customer service for the warranty claim via email, they informed me to return it and they will fix it or else refund the full price. Yet later when I called them, they refused to claim it under warranty for hardware maintenance, and said that their warranty only covers software! After arguments, they said they'll pick it up, but it will take 2-4 weeks to be checked!!!
I don't know, but if you put a one year warranty and say that we'll fix it within 7 days else we'll refund it, that should be the case.
Really really, bad after sales service, rude and the their warranty is just there to lure you in.
Site to be avoided.
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