SUBMIT A COMPLAINT / delivery through q express

Dubai, AE
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I did an order on Souq on November 22nd. Expected delivery date was on Nov 25th.. They called me on Friday 23rd for delivery at office, which is not normal since it's weekend. I asked them to either deliver it on Sunday or deliver it to my house..I called Q-express on Monday to ask about the shipment as it was delayed (was expected yesterday).. Bug surprise as they told me that I called them and cancelled the order.. after insisting and asking them to send me the records of my calls, they finally admitted that someone from their teams did a mistake and cancelled the order. and they apologised and offered me a refund of the money i paid..which is not logic as the shipment was intended to be a gift that i purchased during Black Friday and the item is out of stock now. I insisted to get my item as i paid for it already on Nov 22nd.

They raised a case internally to check what happened with my order and where is the shipment now.. I called yesterday and no updates. the delay is 4 days now.

I also opened a case at Souq, but no news yet.

Qexpress did a big mistake and will never trust them anymore..

Nov 29, 2017

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