This is regarding the smashburger on renner rd in richardson tx. My ticket number was [protected]. I have lived in the area for 35 years. I have tried this location if smashburger over ten times and the food and service keeps getting worse. This visit caused me to not want to ever try again. My food was not ready when they said it would. The fries were cold. And the onion haystack was cold and mushy and undercooked. Totally inedible. The cashier had a broken arm and was iverwhelmed by the line. The other register was not working. The burgers were fine. But everything else was not acceptable. Thank you for your time is reading this. I would appreciate a reply.

May 30, 2018

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