Skagen
Reviews and Complaints

i have a skagen 233xlt mb. It was in storage for 2 years. Of course the battery was dead. I had it replaced. Worked fine for a week. Now it keeps stopping. When I adjust the time it starts up again. Running anywhere from 10 minutes to 24 hours. Whats wrong? Bad battery?

I have had two Skagen men's watches stop/start working over and over. I think it basically comes down to how thin they make the watches. Even though this is the reason that I ordered them in the first place, perhaps watches cannot function properly when they are that thin.

How can I tell if my new Skagen ladies watch is genuine

I purchased a ladies Skagen watch in October 2016 at the Skagen Outlet Store, International Drive, Orlando Florida and had to return it the next day as it had stopped. I got a new watch, same type as a replacement. On my return to Ireland the new watch stopped working. Got the battery replaced and watch started again but 5 hours later it stopped. It then started again for 7 minutes. While checking the warranty information I discovered a tag that had been attached to the watch and it stated that it was a refurbished watch.
No one told me at the store that it was not new.
I have sent e-mails to customer service and some other Skagen address in the US but no one has bothered to reply. This is the 7th Skagen watch I have purchased. All the others are working great. I feel that the sale of the watch at the store was a con job. Buyers please be aware of such scams.

Dear Dr. Smita Singh,

Steve here from the Customer Relations team. Always here to help!

The above mentioned complaint is related to Helios Team, Kindly check with helios team and in case you wish to talk with Helios Care team, please call on [protected].

Sincerely,
Steve

Dear Dr. Smita Singh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on [protected].

Sincerely,
Steve

Dr. Smita Singh
Delhi
Mobile -+91-[protected]

I purchased a skagen watch on 1/7/2015 ( model no. 1072YL01)(item code SG358SRSCI) from authorized dealer-World of titan, 17A/30, Ajmal Khan Road, Karolbagh, Delhi-110005. The watch looked stylish, but stopped only within few days and then again started working. This happened for 3 times till february 2016. Every time I went to the store, and they checked it and returned saying, it has no fault. it is working fine. Please show us next time, when it stops. I am really frustrated, as it seems, others using skagen watches are also facing the same problem, it means it is a common manufacturing fault with these watches. I feel the owner already knew about the defect, as it would have been surely stopping time to time in his own showcase too. I feel my other Indian watches are better than this Skagen, at least they all are working fine and surely cost very less in comparison. I want this watch replaced with a new one ( which is working fine) or my money returned to me .I can not go again and again to this store as I live quite far away (dwarka).
I tried hard but your photo uploading link is not working right now.

Dear Sangeetha Ghosh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on [protected].

Sincerely,
Steve

Dear Sir/Madam

I'm sorry to bother You but I have not received my item and this company supplied not valid email address so I can not contact them

order number:[protected]-Women's Printed Canvas Tote-Medium Brown

Kind regards

Lyudmila Pavlova

Very poor quality, hour markers fell off and crystal broken for no apparent reason! RUBBISH!

Hi. I have, like so many others, been a big fan of Skagen watches. With 4 Skagens, it's been my brand of preference. I recently had the need to change the silicon strap on my favourite 'work watch', which also had a flat battery after 2 years. I had my local Skagen store do the work only to find that they reported the watch had developed a fault and they needed to send it away to be fixed with a charge of £70. So a fully operational watch became non-operative overnight? I don't think so. I'm really disappointed and have, very sadly, made the decision to move on elsewhere.

We bought a ladies Skagen watch 2 years ago looks like the same design as on the picture at the beginning of the complaints for Skagen. It also stopped withins a few weeks. Same rigmarole, put in new battery (at our expense as it is not covered even if it is within a few weeks) then it stopped again about 2 weeks later with the new battery. We had to contact Fossil who now own Skagen and we were told we had to post the watch to Fossil service centre, at our expense and then pay for the postage back as well.
We have 2 other Skagen watches (a man's and a ladies) which has been working fine for about 3 years. It seems that some models of Skagen watches were faulty and the support service is hopeless. It's a real pity as they have some nice designs although not cheap, they're still a relatively expensive watch. It looks like whoever now manages the company is pretty hopeless and it will take a lot of apologies and work to ever get any confidence back in the market.

I barely use my Skagen, and the crown fell off. With such light use, what else can I say other than I can no longer respect this company for their lack of quality. DO NOT BUY SKAGEN.

Horrible brand ..never ever buy this brand..I didn't even realize about the broken glass..now the problem is of replacement as they don't have any service centre in delhi ncr..HORRIBLE QUALITY OF CRYSTAL..NEVER BUY IT..

Skagen watches are a POS. Purchased a new watch and within a couple of weeks the crystal just shattered. All was good when I took the watch off to go to sleep and put my iPad ontop of the watch overnight to find a broken crystal in the morning. Got the crystal replaced and a few days later it cracked again but this time there was nothing ontop of it just woke to a cracked crystal. Didn't bother wearing the watch and the crack got worse and the crystal started to shattered under its own tension. Honestly don't know how they get away with selling such rubbish products, feel sorry for anyone purchasing a skagen watch because by design they will fail regardless of how careful you are because the crystal cracks under its own tension. AVOID!

Fully agree with the comments regarding fragility of Skagen watch glass. Skagen watch has the worst crystal glass. Do not buy!

Last Christmas I bought my mother a beautiful Skagen watch . Within a month it was losing time . I brought it back to the store where they wanted to charge me to have it sent to Texas to be repaired . I balked at this and the store sent it as it was under warranty . SIx weeks later the watch was delivered to my mailbox. My mother put it on for two hours and it started to lost time again .My Mother brought it to a local jewellery store in Renfrew Ontario . The watch repair person stated that the watch had never been repaired and replaced the missing part. .The watch is working but this Christmas I am buying my Mother a Bulova or Citizen watch from the store in Renfrew . I will never buy a Skagen watch or shop at a Watchit Store again.

Skagen was a high quality watch company at one time, but has now really declined. They used to have a lifetime warranty on the total watch. Now they have a "limited" lifetime warranty on just parts of a watch. Now they charge a huge price to replace their fragile odd sized crystals when they break. Seiko is now a better watch, in my opinion. I bought the first Skagen watch for 3 reasons. The titanium case, the thiness of the case, and the lifetime warranty. With problems they are having with quality, the mesh band, and the fragile crystals, along with the hideous blue watch face, I won't buy one again.

I'm sorry to see so many complaints about this brand because it looks like issues with it simply are not addressed. My son chose this for his birthday two years ago and hasn't worn it more than 3 times since. Each time, the pin holding the bracelet to the watch breaks off. We've tried stronger pins, but it's because of the poor design. Looks nice, just won't hold up. My husband hasn't given up, but I think we may end up with something else breaking - as many of you have reported. And, like you, we will never purchase Skagen again.

First watch bought last October didn’t connect. Replacement stopped working last month. Contacted Skagen via email in July several times and got no reply. Phone number on website doesn’t exist/ work. [censored] product, even worse customer service.

The watch face has filled with water after being worn in heavy rain.

Dear Sir/Madame

I received from my wife as a birthday gift on 31st of december. I am very dissapointed about it's belt. Looks very bad for a normal use for only 10 months. I will send you pictures of it. Please inform me how can receive from your side a new belt watch.

Best regards
Mihai Necula
Email - Necula.mihai.doru@gmail.com

I purchased a silver Skagen Watch from Costco in 2010. Recently 3of the crystals have fallen out. Can they be replaced? If so, what would the cost be?

I also bought a slim Skagen watch in France in march, 2016... After two weeks, found the hourglass broken when the watch was on my wrist . I got it replaced, -no watch for 3 weeks, but a friendly replacement price by the shop :) - and all was well again, until suddently a couple days ago I found the glass is broken again, having sustained no shock or brutality ( I must confess live a tranquil life in a quaint city, no gardening or sports !). Reading the other comments, I am sure now that there is a defect in this part of the watch. A great pity, because the design and the price suited me. I feel is not the first slim watch I own, I I never broke a glass before... It's not only skagen, it is Denmark as a whole as a competent watchmaker whose reputation is tarnished ...