Sixth Avenue Electronics / 6th Ave / Customer service is not honest and full of lied.. Customer service is not honest and full of lied
Stay away from this company. Customer service is not honest and full of lied.
Here is my buying experiences:
I purchased the lcd tv mount on 3/3/09. I called on 3/06/09 to get the order status, he male rep told me that they are out of stock on the mount and they are in process of fulfilling them. The on next tuesday 3/10/09, they send me an email stating my order is cancelled due to credit card problem. The credit card I used is amex gift card, I call the amex and they told me that the amount of money is preauthorized already by 6ave.. Therefore, I called 6th ave. This time the female rep told me that my shipping address is not matching with my credit card company. I told her this is a gift card from amex. Then she told me that they don't accept gift card as form of payment. I asked her why the last male rep didn't told me this when I called in for order status. She said I don't know. And she lied to me that someone call me to notify me before cancellation. Which is not true. However, I told her that I can used different card now and replace this order. The she transfer me to this male sales rep. He told me that I can't replace this order because they don't have it in stock. So the conclusion is "this company is full of # and will cancel your order without notification"
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