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SingTel / Singapore Telecommunications / bill customer for tv channels but customer cannot access the channels

Review updated:

I have made many many phone calls to Singtel customer hotline (1688). each time that Singtel promised to call me back and yet more than one month pass nobody has called me. Yesterday, I received Singtel bill and they even charged me for those channel which I cannot watch (do not have the assess). it is really ridiculous. Actually, this is a simple issue and I have asked them to send someone to my house to fix it so my family can watch the channels. Singtel just ignored the customer. We need want to make a complain and hopefully someone can help us to solve the issue urgently. right now, I will not pay the bill until Singtel solve my issue. My contact number is 65 [protected] email address: min. [protected]@hotmail.com

Hu
Apr 13, 2018
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Comments

  • Ct
      May 07, 2018

    We thought dat we ar the only one to have dis issue..Singtel just ignore our conplain too..it has been over a month now.We talk to one of the technical officer .He came about 2 days ago and told us dat our conversation tru the phone with singtel operator was marked as a treaten call.ITs obviously we couldnt get tru to them.They ignored us and we had to chased them .We know now dat singtel employee will only entertain people b4 purchasing and after sales ..anything dat go wrong will be long process b4 they will entertain u..

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