Singapore Post (SingPost) – Page 27

Dear sir
My colleague went to yr (Ion) Orchard post office on 19/01 to receive funds sent by western union
She reached the Post office n took a queue no at 1.55pm under their dedicated queue counter 3 for western union.
At the time there was only 1 number ahead of her.
Having waited to close to 25mins and seeing that the queue wasn't being called or manned, she inquired fm the lady serving counter "4"why there wasn't any movement at counter "3" where upon she said she would help momentarily. After waiting for her to finish with her customer she continued to serve other customers at her counter n didn't even bother checking on the situation at counter 3.
It was only when I had seen her serve 2 more customers (some 10 mins later) that I went up to her and told her what was the meaning of having a so called "dedicated" counter when the number never changed.
She again told us she would be with us momentarily which only riled us further as after saying so she continued to serve other customers at her counter.
I then went up to her demanding to see a supervisor whereby she said she was the supervisor.
This was appalling for a supervisor to nonchalantly not do anything about the situation.
In fact the person who was ahead of us also protested as she had been there for more then 45mins too.
Finally after a few mins a customer service attendant came fm the back office to man counter "3"
When asked where she had been all this time, she replied her lunch break.
Anyways the customer before me was called n served after which it was our turn.
FYI the lady before us, Ms Lee Anne (queue no 4005) took her queue number at 13.40.
I have cc emailed her this complaint and forward you her email address so you could offer her an explanation too.
Her email [protected]@yahoo.com.sg
In all fairness, the customer service attendant was prompt in her service when she finally attended to us.

I just would like to put on record that the attitude of the supervisor was inappropriate n lacked any sense of urgency. If this is the manner in which supervisors are trained to engage with their customers, it is definitely lacking n fortunate for SingPost that they do not have any competition for they would definitely loose their customer to their competitors.

I append the name of the supervisor as well as the customer service who eventually served us.
1. Normah Ahmad
2. Sylvia Ooi
Pls also find my queue no 4006 showing that the time we collected the queue number ie 13.55pm as well as a short video confirming that as at
2.26pm the number had not been called.
We were finally served at 3.35pm.
The lady in "blue" wearing a head scarf below the clock is the supervisor in the video.

Package tracking no. Cj00001820470
Case no. Cas-1018398

1. The delivery guy assigned to deliver my (Incoming) overseas parcel did not attempt to deliver contrary to his report of "no response". I was in the office on 4/1/2017 from 8.30 a. M. To 6.00 p. M. Even through lunch-time. I did not get any visits from any courier including from speedpost. There was also no attempt to call my hand-phone which was provided. This is the second time I have experienced bad delivery service. The first one by a chinese delivery person from singpost he refused to climb to my 6th storey even though I told him I could give him the directions. If this is the same delivery person then I suggest speepost transfer him elsewhere or serioulsy counsel him lest the long term damage of speedpost versus other courier services would be fatal.

2. When I brought up my case to the customer service officer earlier on 11/1/2017 through the hotline 1605, an officer named ramesh handled my query. However instead of offering empathy with my situation he cockily said "sir, your parcel does not have full address only postal code". I told him it is unbelievable that a reputable company sent me a parcel without full address. He confidently responded that if not the parcel would have been delivered. This is a clear denial of what could possibly go wrong for speedpost services. Today when I collected my p [arcel after spending 2 hours of my time to collect at paya lebar centre and paying $5 for car park, I found that the parcel ahd my full address and telephone number.

3. I have also submitted my written complaint at the service centre.

6/1/2016 attempted delivery due to incomplete address.
They, singpost, must be super kind and considerable, sent back to the sender directly without contact me. My phone number shown at the package since this is not the first time bought from this supplier.
Called singpost, they said already sent out. Wow, I admire your super fast action, not in normal service, but the re-send service like this.

Shame on you, singpost.

I had posted out 3 parcels on 14.12.2016, 1 is send to locally by register mail and the other 2 send overseas (Australia and Philippines) via EMS. The one send to Australia had no problem and received before Christmas. Yet the locally and Philippines no update of the status. After Christmas kept calling and only yesterday managed to collect back the parcel which is to be send locally and now left the last parcel still no news. Been filling up feedback forms keep telling them and no response from them.

On 15th December I send a 2, 5kg packet with some souvenirs in Italy, for 116$!
The counter told me that will take 8 to 12 days for reach the destination, until now, if I track my packet, is still i Paya Lebar office.
I send mex on your FB page and just doesn't care nobody, if this is the post of singapor, will be the first and the last time!
Bad service, really bad customer care, and very expensive for what I got, I packet still in singapore after 20 days!
Shame of you

Parcel dropped at Suntec Post Office on 3 Dec, to Speed Post to Canada. Chose the fastest option possible, registered, to be delivered within 5-7days. Till today, it is nowhere in sight, and nobody in Sing Post can tell me, where is it. I waited for 20days, before I finally tried contacting Sing Post.

Tracking System says it is still in Singapore Transit Centre!

Spoke to your customer care agent for at least 3 times, including once with a superior. Nothing came out of it, except they will investigate. They will send me an email (which I never receive).

The agents also requested me to please take a photo of the slip of form that I filled in and send to them on email. While this is the form that Sing Post has a copy, the agents (all of them) said, it takes a long time to find it within Sing Post, it is faster and more convenient for them if I can take a photo and send it over.

Today, another agent asked me, if my email address is in lower CAPS or UPPER CAPS. Is your team living in the 70s? or in 2016?
The agent also kept apologizing to me. Honestly, at this point, I need no apologies. I just need the parcel to be delivered, like yesterday!
The agent said, he will now make sure it is delivered on time. Seriously! It is already more than 20days late. I am not sure if he even knows what he is talking about! Sing Post has a time machine, that can go back to 10 Dec?

Also tried Online Chat. Another classic. After chatting with me for a few lines, they replied that I need to send email. and since I didnt respond fast enough online, they closed the chat, before I can respond. I was not looking at my screen for like 3-5min?

So what should I do now? The parcel is meant for Winter. Will it finally be delivered in Summer time?

Hi SingPost Support Team,

Sorry but I would like to mention that my letters keep going into my neighbours' mailboxes e.g. mostly to #04-18 and sometimes at #04-..

Could you kindly remind your SingPost delivery person in charge to please place the letters at #04-16 which is my unit address correctly?

Since last week, I have two neighbours passed to me my letters that are wrongly dropped into their mailboxes.

Many thanks for your kind attention.

Regards,
Jimmy.
[protected].
peng.[protected]@gmail.com

I would like to complain the overseas service via speedpost economy. My two boxes was picked up Nov 26, 2016 and supposed to be delivered 35-56days but until now Dec 29, 2016 the two boxes are still missing and cannot be trace. Item No. CZ000841782SG & CZ000841796SG.

The boxes are outgoing item to New Zealand but on Nov 14, 2016 I received a Delivery Notice - Failed in SG for the two boxes.

I have been calling singpost hotline more than 6 times but I'm always getting a reply from a customer service that I will receive a call regarding the parcel.

I have talked to Souyajyoti, Shilfa, Adidya, Anuj Sharma, Shruti Talval and before them I also have talked to 2 other customer service officer but I never get any return call regarding my boxes.

Its been 1 month from the time the boxes was picked up but still I am not getting any clear response from singpost.

I will be leaving Singapore on Jan 3 and I will hard to trace.

My tracking - LZD3037395362

I would like to lodge a complain on Speedpost delivery timing and the customer service manager by the name of Souya and Sirhi (given to me by your customer service office).

Please note that I had bought this item from Lazada and the latest delivery date indicate by them is 21/12/16 and this is a Chrismas present so is it still consider a Chrismas present if the present is received after Chrismas day.

As per attached indicate that for speedpost standard the delivery timing is 1 to 2 working day. As per attached, my purchase item had reached your Processing Facility on 13/12/16. According to your delivery timing I should received my item by 14/12/16 or 15/12/16.

First delay happen on 21/12/16 and second delay happen again on 22/12/16. So I had called the customer service of speedpost and voluntary to self-collect the item to prevent anymore delay of the item. I had indicated to him and was confirm that I am able to self-collect the item on 23/12/16 after 2pm as the item will arrived at Bas Basah Singpost before 2pm.

Once again I had called your speedpost customer service and ask for reasoning of the delay again and no proper reason had been given to me and so I request to speak with 1 of your customer service manager on this. I am given the name of Souya and Sirhi and promise that 1 of your customer manager will return my call back within 30 min but after 30 min no one had return the call to me.

I am very disappointed on how poor your service and delivery of item. The only possible solution for me is to received this Chrismas present before Chrismas day.

Singpost is Singapore's oldest and national deliver post services. I am astonished that your contact centre is manned by overseas foreigners who are rude and have no accountability. Email and feedback sent to your email addresses also went ignored. Short of going to your board of directors, there is absolutely no way to speak about my issues with fellow Singaporean! What happen to our postage service?
I have so many pending packages and have been calling the hotline every day talking to different foreigners. One even conned me to be put on hold so that I can naturally drop off from the call.
Please avoid using their service if you can help it. Paying more to get good service and retain your sanity definitely makes better sense. Pls use other companies! Being the oldest national post is just a name. Their service is nil.

Date: 26 nov 2016
Parcel number: rc238657066sg

I was away from sg 23nov~2dec.
Once I back in sg, I received collection slip and I called singpost to check of my parcel. They claimed that "someone" has collected my parcel on 26 nov.
I told them I was not in sg, it is not possible that "someone" unauthorized and collected my parcel.

They spent 5 working days and eventually affirmed me that someone has collected my parcel on 26 nov and they are not responsible of the lost parcel.
I did not receive my parcel, singpost either misplaced my parcel or they just passed to someone by mistake.
I want to check the identity who collected my parcel, singpost asked me to pay a fee. I will not pay anything more to this lousy service company. And, I want to know the proper way to claim my parcel back.

Evidence: I have two copies, original copy of collection slips with me, first attempt (4/nov) and re-delivery (14/nov).

My request: I want singpost to refund my parcel and pay for what I have lost.

Firstly, I suppose to got my Parcel last Friday ago but somehow failed and status show of Addresses office is closed. In fact is not, so I call Customer services to arrange my parcel by today 27 NOV, Monday. I had been waiting until 6pm and only able to check the status it is failed again because of Courier is unsuccessful in locating address or Address indicated is incorrect, illegible or incomplete. So I called [protected] to check my parcel by this hour, try to ask any solution and make sure the deliver to right place. But seriously unfriendly staff who I speaking with, I think he is not so happy his current role. The way he speak with me sound like threaten me. Told me either send me my parcel after 3 days or collect parcel by myself without any suggestion or advice. Also ask me make up my mind, don't call him back. Hello? Is this Singapore post customer services?
The address I provide is correct. How many times you want me to repeat ?! That's the reason I call to customer service to clarify. Conclusion, I am so disappointed for Speedpost services! ?

I am stay at no 29 jalan shaer, I always received the letter from postman, the letter always have difference place letter. Sometimes we will bring the wrong
Place /wrong address letter to them. Also sometimes our neighbour will pass to me my letter. Got many time the letter there give to other house/place.

Got one time, very far neighbour come by taxi and pass all the letter (More that 6) to me, all is the important letter from bank and school.

I hope officer in charge taken action immediately. Is very serious.

"Item Number: CO985921727RO. As at 30/07/16. Item acknowledged. An SMS will be sent in next 24 hrs if your item is not delivered/collected from PO. In case your item has not been received, please call us at 1605 in order for investigation to be raised and quote case number CAS-658566-X3V0X5."
I personally send a package from Europe to receive it myself here in Sibgapore. The package arrived as per above tracking sms, had attempted delivery once and when I called to get it(. Speed post declared it s not more in their system? No follow up on this. This is gross logistic negligence on speed post part. How do I know my package was not stolen ?
They completely ignore customer query and asked me to check and make a complain in Europe about this package ...

I bought a bundle of 5 books online which I had entrusted singpost to deliver them without major damages. However I am sad to say that The entire of the box was extremely Damaged Inclusive of 2 of my books despite the double layer of bubble wrap. This has led me to believe that singpost did not handle it properly and may have handled it roughly. I have also lost Several packages through singpost.

A seller sent to me some money in an envelope through SingPost, and guess what? ALL THE MONEY IS GONE! The envelope looked okay, but someone was very smart uh, open the side and glue back again. I don't care whether I lost $1 or $100, this is a problem of the postman's integrity. (okay i lost $5).

Wow SingPost, some of the postmans you employ DON'T HAVE INTEGRITY. THESE PEOPLE DON'T EVEN DESERVE TO WORK WITH YOU ALL! So in the end I received a very well glued envelope and there's nothing inside.

Actually I don't need the money back, the thing is that I want SingPost to improve better in terms of their postman employment. Seriously what if someone lost an important document, and in the end it's the postman who took it? Better reflect.

Hi Sir,

I would like to file a complain on the non-delivery of my article no. WHAZ000007782.

The article was received at processing facility on 23/09/2016 but till today, 04/10/2016 I have yet to receive my article.

I have also raised a ticket CAS-734519-R3N2T0 on 27/09/2016 where they promised to get back to me within 3-5 working days but have failed to do so.

The item in my parcel is of high value and I am utterly devastated by the situation and lack in efficiency of the company.

Hi

I had placed an order from KL & it had being transit to Singapore on 22 Aug 2016.
After airport clearance, Speedpost had received my package on
25 Aug @ 15.22 & the status indicated as (received at processing facility).
And on 27 Aug @ 01.45 the status indicated as (received at processing facility) again.
Curious of the status, we had call Speedpost customer care on 5 Sept 2016.
Customer Care Officer ask my daughter for the tracking number & upon confirming of the tracking number, he ask what was inside the package ? She told the customer care officer it was a 'Hijab" (headgear) .
Previously we had bought it with the same supplier with no issues but this time it was on "Investigation" & it pending approval from their superior.
Don't you think it being ridiculous to 'investigate' for a few pieces of headgear?
On 6 Sept we received an sms from speedpost "stated that our query/issue had being forward to the concern team".
Case number: CAS-680328-C5P1T8 & Customer Care Officer will call us within 3 working days.
My question was 'what actually happen to my package?'
Will I be able to received it?

This is the worst delivery services I have ever come across.

Ordered several tubs of protein powders from online.
Was expecting the parcels to come, kept my wife at home.
She waited whole day, only to find at 2:30pm two slips of paper on the gate stating: delivery attempt unsuccessful - attempt at 2pm.

She was literally in the living room. And there was no ring on the doorbell, nor any calls to her handphone.
I suspect the delivery person literally just got down from the vehicle with the two slips of paper without the items, and left the paper at our door without any intention of delivering the goods.
I tried the customer service chat and the girl couldn't help.
I sent a feedback online. But only later when I checked the reviews online that I realise they don't even pretend to help.

This is our national postal service. And I am so disappointed.
I don't think I will ever use them again.
How can the company allow services to deteriorate so badly?

Known Missing Items
1) Parcel = SGD 180
2) Parcel = SGD 30
3) monthly Company Bank Statements
4) Credit card bills
5) Utility Bills

Unknown Items = Remains Unknown

Lodged a case with Singpost pertaining to the known missing items that we are expecting for investigation. It is abnormal to not receive the statements from various banks and even more weird that there are no mails for consecutive 4 working days.
But all Singpost can "so called" investigate & revert is that there is no outstanding mails/parcels pending to be dispatched. When I further queried if they have checked with the Postman in charge of my area, the officer merely said it's the best they can do.
This is definitely not good enough from a customer's perspective, there is clearly a lack of ownership for the problem. This is a serious matter, we are missing out on important information via post, wasting time to try to request for replacements, losing valuable parcels & not forgetting the impact of the unexpected mails.
Simply makes me wonder how I can trust our local postal services going forward. If it is true that our mails and parcels are not pending dispatch, I'm imagining that they are in the hands of someone else, which we might never recover...Utterly Disappointed.