Silv Communications / Slamming Long Distance
I received a call in early January 2009 from a woman who said she was with AT&T (my current local and LD provider). She said that they were offering a discount to current customers to keep them because of some new competition. If I wanted the discount on my services I needed to confirm that I wanted it in a recording. I verbally verified with her several times that I would be staying with AT&T and that she was with AT&T.
Fast forward to my next phone bill - which has $180 in charges from SILV COMMUNICATIONS. "Who's that?" I ask myself - and then slap myself on the forehead! Duh. I'm smarter than this... I swear!
I called the customer service number, explain that the person who made the recording lied and told me they were with AT&T and I would remain with AT&T. The service person said that since I am recorded I am up the creek in terms of a refund. I told her to cancel the service and got a confirmation # for that. (I guess they didn't totally lie to me - I still have AT&T long distance AS WELL as the SILV version!)
So I called AT&T customer service, who was very nice and put the charges into dispute for me. I don't have to pay that part of the bill while they are in dispute. We'll have to see how this all works out... she did make note of the fact that they misled me by telling me they were with AT&T. I'll bet that doesn't make AT&T very happy.
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