Menu
ShopRunner Customer Service Phone, Email, Contacts

ShopRunner
reviews & complaints

www.shoprunner.com
www.shoprunner.com

Learn how the rating is calculated

2.2 18 Reviews

ShopRunner Complaints Summary

1 Resolved
10 Unresolved
Our verdict: If considering services from ShopRunner with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ShopRunner has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ShopRunner. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ShopRunner reviews & complaints 18

Filter reviews by rating
5
6 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest ShopRunner reviews & complaints

ComplaintsBoard
E
12:00 am EDT

ShopRunner Mixed Experiences with Shoprunner - Proceed with Caution

As someone who has explored the services offered by Shoprunner, I must say that my experience has been quite mixed. While some customers have praised the convenience and speed of delivery, others have expressed frustration with delayed shipments and unmet promises. It seems that the 2-day shipping guarantee may not always hold true, leading to disappointment among users. It's essential to approach Shoprunner with caution and manage your expectations accordingly. While the concept of free 2-day shipping and exclusive deals is appealing, the execution may not always align with customers' expectations. Proceed with caution when considering Shoprunner for your online shopping needs.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
F
12:57 pm EDT
Verified customer This review was posted by a verified customer. Learn more

ShopRunner This is a really good service

This is a really good service.
You get a free 30 day trial, click cancel membership and get free 90 day membership. If you buy three orders within those 90 days you get a year free! It's a great deal.
I only use the service for dominos pizza and petsmart.com and never had any problems

Read full review of ShopRunner
Hide full review
ComplaintsBoard
C
11:11 am EDT
Verified customer This review was posted by a verified customer. Learn more

ShopRunner Absolutely love this service

Absolutely love this service. I only wish they participated with more merchants, but that is not their fault. The savings on the Dominos delivery fee alone has paid for my ShopRunner fee several times over. Plus, I often order from NewEgg and Drugstore.com, so saving on shipping on those sites is a huge plus!

Read full review of ShopRunner
Hide full review

Is ShopRunner legit?

Our verdict: Complaints Board's thorough examination reveals ShopRunner as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, ShopRunner stands out for its commitment to quality and security. Clients considering ShopRunner should delve into its customer service record to gauge compatibility with their expectations.

ShopRunner earns 91% level of Trustworthiness

Perfect Trust Endorsement: ShopRunner achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ShopRunner. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ShopRunner has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Shoprunner.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shoprunner.com you are considering visiting, which is associated with ShopRunner, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with ShopRunner is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

ShopRunner website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While ShopRunner has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to ShopRunner. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Free 2-day shipping
    2. Wide range of brands
    3. Easy returns policy
    4. Exclusive member deals
    5. Seamless checkout process
  1. Cons
    1. Limited Brand Selection
    2. Membership Fee Barrier
    3. Exclusive to U.S. Market
    4. Competes with Amazon Prime
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

ShopRunner Great perk through American Express

Shoprunner has been great. So far I've received a handful of free 2 day shipping on a handful of purchases from Bloomingdale's, Lord&Taylor, Bebe, Express and have had zero complaints. I don't understand all the negative reviews about this company being a scam. Shoprunner is just providing a service for stores that are members. Perhaps the issue is with the stores themselves, and not Shoprunner. I've had no issues with quality stores that I shop at. Definitely give Shoprunner a chance, especially if you get this perk through American Express! Thanks Shoprunner and American Express.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

ShopRunner Not sure what everyone is complaining about

Almost all businesses that advertise X number of days shipping means from the point it leaves the warehouse. For example my recent amazon primer order that was placed on Saturday left the warehouse on Monday and arrived on Wednesday. I'm not sure what these people are complaining about. I'd rather have it two days after leaving the warehouse then 5 - 7 days like most free shipping options. If you really need it that bad go to a mall and waste your time doing driving there, parking, finding the item, purchasing it and heading back home. I; m not sure if I would pay for this service, but I get it for free through my AMEX.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

ShopRunner No problems here

I just recently bought a new computer from Newegg.com and a free 2-day shipping option was available through ShopRunner for my package because my purchase was over a certain amount. Shortly after ordering my package I decided to look into ShopRunner and found nothing but nasty reviews for the service, so it had me pretty worried that I would get the package late or damaged or some other non-sense. But I had no issues. I ordered the item on Thursday night and it arrived Saturday by noon. So no promises broken there! I believe I should mention that I am in NJ and Newegg's fulfillment center is only about an hour and a half from me, which could have been the reason why my package arrived so quickly. Overall, I am pretty pleased at receiving the service that I was told I would receive. To anyone offered this service for free, I would highly recommend giving it a shot.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

ShopRunner It works fine for me

I've been reading the reviews and I'm surprised so many people have had such a negative experience. I use the free trials every time they are offered to me and I've never had any issues. The people who say their things weren't shipped for several days, that's honestly all on the store they purchased it from. It depends on when the seller chooses to ship their stuff. Shop runner has no control of when the seller chooses to ship their products, only how quickly you get it once its been shipped. If the item has been shipped and it was not received within the allotted time frame, I would contact the post office to see 1) the priority it was shipped as and 2) what's the reason for the delay. If it was not shipped with a two day priority then I would contact shop runner to see what the deal is. I use shop runner on Express.com and have always gotten my things in the shipping time promised.
I've only had one encounter with their customer service but that was a few years ago so I'm not sure if it's gone down since then. I forgot to cancel the free trial before the 30 days were up and was charged x amount of dollars for the year subscription. I called them and they cancelled the subscription and refunded the money they took out for the year subscription. They did not give me a hard time about it.
If your purchase was shipped out with a 2 day priority but was not received within 2 business days, I would redirect that frustration towards the post office. If the issue is that its been several days since the order was placed and it has not been shipped, contact the retailer. Remember, the only thing they control is the priority it's shipped as. Delays with the post office or delays in shipping by the seller are not controlled by shoprunner.com

Read full review of ShopRunner
Hide full review
ComplaintsBoard
W
9:55 am EST

ShopRunner never received order

On December 31,2022 I placed order # [protected] using shop runner. The estimated arrival was January 4, 2023. as of January 13, I have not received the order yet. i have reported to the USPS and called the USPS - who admit the package has been scanned. The USPS does not know where the package is as of January 12, 2023. I am at a lost, in the past Shop Runner has always been so reliable, this lack of delivery as expected is unacceptable.

Desired outcome: Deliver my order or refund me the amount of money I spent.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
M
6:02 pm EDT

ShopRunner Issue with Adding Shipping Address

I tried adding a new shipping address to my account (which I have shipped to many times before) and when I click "Save" Shoprunner gives an error saying "There was an issue with your shipping address". It does not tell me what the error is, I cannot order my goods or continue checkout. The address is below:

Miles Tracey

3440 N Lake Shore Dr

14A

Chicago, IL 60657

Desired outcome: Let me add my ship to address. Remove the error blocking me from saving my ship to information so I can complete checkout

Read full review of ShopRunner
View 0 more photos
Hide full review
ComplaintsBoard
R
7:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ShopRunner missing item on a 9 item order from saks off 5th

Hello,
I have made several calls and was told the computre system is down, and that I could not be transferred to someone that could help me. I made a purchase on order # 8806207 on November 9, 2019 from Saks Off 5th. The order included 9 items. One $44.99 order for earmuffs was missing. I would like either a refund or the item to actually be shipped. If not I will contact the Better Business Bureau and advise the BBB that Saks Off 5th (whose customer service is in the Phillipines, not the United States) is cheating customers out of their hard earned money on behalf of Saks 5th Avenue. If they cheat each customer out of $45 with no repercussions, they would make millions on fraud activity.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
M
2:35 am EST

ShopRunner worthless

Stop your false advertising. It's a huge lie!
Unfortunately, I, like many other people, fell for this. They promised a 2-day shipping for free, but in fact, it never happens and they ship packages how and when they want, without any logic at all. Instead of waiting for several days I have been waiting for one month. As you guess, the package hasn't arrived yet.
Don't believe these liars.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
L
7:54 am EDT

ShopRunner I do not recommend Shoprunner

I made an order which was sent to me by Shoprunner. After I paid I received a confirmation message and was informed that my package was sent via "standard shipping" which could take up to 8 days.
One week later I received another message where I was told that due to some shipping issues delivery would be a bit late. They said that it could take up to 7 extra days!
Noting arrived! I sent them a message asking about my order status and didn't receive a reply, they simply ignored me. I want to know what is going on and I need them to contact me as soon as possible.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
C
3:06 am EST

ShopRunner Shipping

I signed up for Shoprunner and they promised to ship my item within 2 days. That seemed like a great deal but in reality things were not as they promised. It took almost a whole month to get my order and all that time no one from Shoprunner bothered to reply and assist me!
I was so worried about my order and had no idea what to do. I thought that it'll never arrive. And when I checked the reviews I was shocked to see so many negative feedback. I'm glad that in the end I received my item but must say that their promised 2 day shipping is a total joke! Better stay away!

Read full review of ShopRunner
Hide full review
ComplaintsBoard
J
3:55 am EST

ShopRunner Shipping issue

I have ordered from this website www.shoprunner.com because they promised 2 day free shipping. Seemed like a great deal so I decided to try. 2 days passed and there was no sign of my order and when I tried to contact someone from ShopRunner they did not reply.
I finally received my order two weeks later! I sent them a message asking for some explanation but was ignored. I'm very disappointed with this site, shipping takes too long!

Read full review of ShopRunner
Hide full review
ComplaintsBoard
C
7:11 am EDT

ShopRunner They proceeded too long and haven't sent details

The company www.shoprunner.com is very slow and irresponsible. They processed my order within couple of days, and no one contacted me within these days. As well as they haven’t sent details about the shipping. Also, they avoided all communication with me and it was strange. I wasn’t happy with such attitude and services. Stay as far as possible from this company.

Read full review of ShopRunner
Hide full review
ComplaintsBoard
O
6:41 pm EST

ShopRunner They completely scammed me

When paying for an item on MLB.com in which I had been offered free shipping, there apparently was an online page where I signed up for a free 30-day trial of shoprunner services. I called the company the day they charged my credit card for the services and they would not cancel my "membership" even though it was for the next 11 months of services. If I owe for one month, fine. My mistake. But I should not be forced to pay for 12 months of service for something I don't want. Note, I didn't get free shipping on the items I ordered. They completely scammed me.

Read full review of ShopRunner and 3 comments
Hide full review
3 comments
Add a comment
A
A
Appuline
, US
Jan 30, 2012 6:41 pm EST

A completely shoddy company. If they were above board, they would allow people to stop their membership and give a refund for the unused portion. In most cases, that would be 11 of the 12 months.

M
M
mikefollett
st. john's, CA
Apr 07, 2011 2:46 pm EDT

scammed me 78.31 on my bank account. i dont know anything about them? never used them calling my bank right now

F
F
felller
, CA
May 30, 2012 4:33 am EDT

I totally agree with you. You should call your credit card company and get them to reverse the charge.

ComplaintsBoard
M
10:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ShopRunner Denial of service

Shoprunner is truly a horrible company. I decided to try their trial for 30 days. I got quite a bit of use out of it. I saved over 400 in shipping. After that I subscribed for 1 full year. Within 3 weeks of service, my account was disabled. They claimed I was a reseller. They have absolutely no proof of this whatsoever. They refuse to give me a refund. The person on the phone told me that I used over 79 dollars worth of shipping, and this was why my account got flagged. That is right people, if you actually God forbid use 79 in shipping, they close your account. Do not buy their service, at best you break even.

Read full review of ShopRunner and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Anonymous1986
Pittsburgh, US
Aug 25, 2011 10:00 am EDT

I was taken by these people (shoprunner.com) seeing charges to my charge statement account on 08/25/2011. I went back to last month's and saw it again! They must have been adding $12.97 to my charge card starting at one point, and I am not sure what it was for. I've only charged once for Sharri's Berries, but I don't understand why I should be charged every month when Sharri's Berries was a total of 6 decorated strawberries that was on the expensive side in May 2011 that said free shipping for an edible item I had sent as a birthday gift out of state. If I want free shipping, I can go online to many reputable companies I buy from who notify me of sales and any promotions. Then before I buy, I go to certain reputable companies (coupon mountain, ebates, and other well known ones) who deal with just coupon codes, free shipping codes, and promo codes for my favorite places I enjoy buying from in the store or online. These online places do NOT charge me anything as they are free to everyone! This so called shoprunner.com is a fraud that I didn't agree to.

A
A
AshleyN
Columbus, US
Jun 08, 2011 2:55 pm EDT

I am also a heavy Shoprunner user, while I have not saved as much as you, I have saved hundreds of dollars since joining around Valentine's Day. I felt compelled to respond here because this is not my experience. I read this boards from time to time and sometimes the complaints against companies sound totally legitimate and other cases really sound suspect. What concerns me in this case (and I am not a lawyer) is the tone and specifically the defensive posture of "they have absolutely no proof of this whatsoever" - this comes across as yes I am guilty but they don't have evidence. Reading this complaints site (and others) and deciphering what claims are true and not true is interesting and never choosing to add my two cents, but here I finally found a situation where my personal experience does not match what the poster states. I am not someone who is 100% pro-business, but just like to see the truth whether it be pro-consumer or pro-business. - Ash

ComplaintsBoard
E
4:17 pm EST

ShopRunner Beware

BEWARE of shoprunner.com. I did all my Christmas shopping online and could only use the service twice. I was mostly interested in ToysRUs but all the items I wanted were excluded from the shoprunner free shipping. When I signed up I didn't realize items were going to be excluded. I was able to use it on 2 Barnes and Noble orders but I could have purchased $5 more and I would have gotten free shipping anyway. I was 2 days late in canceling the free trial and they won't refund my money. I have never heard of such a ripoff. It says that you can cancel the free trial at "any time" but I didn't see that later it says if you don't cancel within 30 days no refund will be given. You'd think they would want satisfied customers.

Read full review of ShopRunner and 4 comments
Hide full review
4 comments
Add a comment
G
G
gary65plus
Happy, US
Mar 03, 2012 3:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think their adds are totally deceiving, and I won't do business with any that partner with them. Total fraud in my opinion

S
S
Steveciii
Oak Park, US
Dec 28, 2011 4:48 pm EST

I don't know about trying to cancel after the cancellation period is over, but that's not my complaint. I'm complaining because they promised to deliver in two days and didn't. Their confirmation email said the product would arrive by Saturday Dec 24 if the order was placed before 3pm Dec 22. I placed my order at 10am the 22nd. The product arrive the following Tuesday. I know it's Christmas, but if they can't deliver in time, they shouldn't promise that they can. When I called to cancel, less than a week after I signed up (well within the 30 days) they complied, but couldn't explain why the package was late and didn't offer to make amends. I have a cancellation number, and I'm waiting to see if my credit card is charged. It shouldn't be. If it is, I'll be back on here again.

M
M
Miranda B
Chippewa Falls, US
Feb 24, 2011 7:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It is a good service and they allow you to cancel within 30 days. Just like anything, if you put in your CC number, you should know what you are doing.

D
D
Danny G.
, US
Feb 02, 2011 1:46 am EST

I had the same situation. I used the service for an nfl.com purchase before Christmas, didn't use it again, tried to cancel 3 days after the 30 day free trial and they would only give me $65 of the $79. I would have only paid $9 more for 2-day shipping on the site at the time. I spoke to 3 different people including a supposed supervisor but they just don't care. I wrote to four of their partners and told them they had made a mistake by affiliating with this exttemely poor customer service entity. DO NOT USE SHOPRUNNER!

ShopRunner Customer Reviews Overview

ShopRunner is an online membership service that offers consumers unlimited, free 2-day shipping, free return shipping, and exclusive deals from a variety of retailers. Members have access to a network of diverse brands across clothing, electronics, home goods, and more. The service aims to enhance the online shopping experience by providing convenience and savings. ShopRunner partners with retailers to streamline the process of purchasing and returning items for customers, making online shopping more efficient.

ShopRunner In-depth Review

In summary, ShopRunner is a service that offers unique benefits for online shoppers, including free 2-day shipping and returns. It partners with a variety of retailers to enhance the shopping experience. However, some aspects like loyalty programs, mobile app functionality, and integration with retailers could see improvements.

1. Overview of ShopRunner Services

ShopRunner is a membership program for online shopping, providing benefits like free 2-day shipping, free returns, and exclusive discounts. It partners with many retailers to make shopping more convenient.

2. Membership Benefits and Features

Members enjoy unlimited free 2-day shipping, free return shipping, and exclusive deals. These features make online shopping faster and less risky.

3. Ease of Use and Website Navigation

The ShopRunner website is straightforward, but sometimes finding specific information takes time. Navigation could be more intuitive for better user experience.

4. Range of Partner Retailers and Brands

ShopRunner has a wide range of partner retailers, including popular brands across various categories such as clothing, electronics, and home goods.

5. Shipping and Delivery Performance

Shipping is generally reliable and fast, with the promised 2-day delivery being a significant advantage for members.

6. Customer Service and Support

Customer service is available and helpful, but response times can vary. Some users report excellent support, while others have faced delays.

7. Membership Costs and Value for Money

The annual membership fee is considered reasonable by many users, especially for those who shop online frequently and can take full advantage of the free shipping and returns.

8. Exclusive Deals and Discounts

Members have access to exclusive deals and discounts, which can lead to significant savings over time.

9. User Experience and Interface

The user interface is clean and functional, but there is room for improvement in terms of personalization and user engagement.

10. Mobile App Functionality and Performance

The mobile app is convenient for shopping on-the-go, but some users report glitches and performance issues that need to be addressed.

11. Integration with Partner Retailers

Integration with partner retailers is generally smooth, but the checkout process can sometimes be confusing, with the ShopRunner benefits not always clearly displayed.

12. Returns and Exchange Policy

Returns and exchanges are made easy with ShopRunner's free return shipping policy, which is a significant plus for members.

13. Customer Reviews and Testimonials

Customer reviews are mixed, with many praising the fast shipping and customer service, while others have had less positive experiences.

14. Loyalty Program and Rewards

ShopRunner does not have a clear loyalty program or rewards system, which could be an area for future development to increase customer retention.

15. Comparison with Competing Services

Compared to other services, ShopRunner stands out for its free 2-day shipping, but it may lack some features like a comprehensive loyalty program that competitors offer.

16. Security and Privacy Considerations

ShopRunner seems to take security and privacy seriously, but specific details on their measures are not easily found on the website.

17. Accessibility and Inclusivity

The website is accessible, but there is little information on any specific initiatives for inclusivity.

18. Corporate Responsibility and Sustainability Efforts

There is limited information available on ShopRunner's efforts in corporate responsibility and sustainability.

19. Cancellation and Refund Policy

Cancellation is straightforward, and ShopRunner offers a refund for those who have not used the service, which is a fair policy.

20. Final Verdict and Recommendations

ShopRunner is recommended for frequent online shoppers who will benefit most from the free 2-day shipping and returns. It is a good value for the membership fee, but potential users should consider how often they will use the service to determine if it is cost-effective for their shopping habits.

How to file a complaint about ShopRunner?

Here is the guide on how to file a complaint or review about ShopRunner on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging in to your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the title:
- Summarize the main issue with ShopRunner in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ShopRunner, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents, but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about ShopRunner on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ShopRunner customer service

Website

www.shoprunner.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ShopRunner?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ShopRunner Customer Service. Initial ShopRunner complaints should be directed to their team directly. You can find contact details for ShopRunner above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ShopRunner. Discuss the issues you have had with ShopRunner and work with their customer service team to find a resolution.