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Shoplet.com / theft of financial information

1 United States Review updated:
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Beware doing business with Shoplet.com. Thousands of customers have had their credit card and other financial information stolen after ordering from Shoplet.com. Shoplet.com was hacked December 20, 2012, but waited until March 26, 2012 to notify customers. Our credit info was stolen in December 2012, and we've spent months dealing with the fallout from a single order with Shoplet.com: filing police reports, canceling credit cards, putting fraud alerts on our credit reports etc. Shoplet didn't even offer the standard one year credit protection services, but instead gave customers a fake hotline number that doesn't answer and a measly 10% off coupon. This is a substandard company that failed to encrypt customer data and failed to invest in an adequate firewall to protect it's customers.

Ha
May 13, 2013
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Comments

  • Le
      12th of Jun, 2013
    0 Votes

    My name is Leslie Scharf and I work for Shoplet.com. We noticed your posting, and wanted to let you know that we sincerely apologize for any inconvenience this event may have caused you. In response to your comment about credit protection services, unfortunately, these services will not protect you from any unauthorized purchases made with your card. Instead, they only monitor your credit reports for new changes, such as a new credit card or an address change. No information was obtained which would enable any unauthorized individual to make changes to your credit report. We do want you to know that we have taken numerous steps to restore the security of our website, including moving our database to a more secure zone and routinely verifying that the website is compliant with Payment Card Industry security standards. While we cannot "un-do" this event, the privacy and security of the information in our control is very important to us. Please contact us at 212-619-3353 with any additional questions.

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