Shop NBC / Credit Card, Value pay
I have been a loyal customer for years and have purchased thousands and thousands of dollars of watches from them, but never again!!!. I have bought items in a single payment and some using value pay. Shop NBC called me 6 months ago saying that they could not charge my card for the scheduled value pay. It was a simple exp issue I corrected the credit card information with the new exp date then I was told everything was fine. The value pays in my account were being debited from my card as scheduled after the correction. I continued ordering watches and paying them off in full or some value pay just like normal. I then received a collections notice a few weeks ago from Oliphant Financial saying that I owed SNBC $129.99 for a Renato watch that I had thought I paid off months ago. I called them up to find out what was going and why I was sent to collections. OF told me point blank that ShopNBC is known to send people to collections without ever giving them notice of any kind and were actually sympathetic to my situation. There support manager Mari Lacopetti told me that “SNBC regularly screws people over when it comes to credit card charges if your 1 day over the 30 days they’ll send you to collections”. She was the one to tell me to check my bank account to see if ShopNBC debited that particular value pay sure enough they didn’t. During that call 6 months ago when I was on the phone with the SNBC Rep about my card issue they said everything was fine and my payment would be debited with the new CC info. On there website everything looked fine as-well and my value pay’s were being paid on time. I called SNBC to let them know what had happened and to correct there mistake. To my amazement there rude customer service person said it was my responsibility to make sure that particular payment was made during that time. Well hello I made the correction right there on the spot with there Rep, but according to them the updated information was only applied to my future value pays pending. I offered to pay the value pay right there and then with SNBC, but was told to pay OF so I did that same day thinking everything was ok now with SNBC. I had not ordered anything from SNBC for a while, but when I tried to order another watch my account was, put on hold status because of that collections notice from OF. OF said that they sent SNBC proof that I paid them off SNBC said they didn’t have any record of it. So I called OF to resend SNBC there notice they did. Funny thing is that until I brought the collection notice from OF to SNBC attention SNBC had let me order new watches from them even though I was 6 months late on that particular value payment. Moral of my story is BE AWARE!!! When dealing with Shop NBC they are wolf in sheep’s clothing. I’m a business owner have great credit, pay all my bills on time, and never been treated like a criminal until today. After spending thousands of dollars buying SNBC merchandise over the years to be treated in such a rude and unprofessional manner by there customer service reps was shocking. I am sure my story will not be the first or last Shop NBC you should be ashamed of yourselves. As to all you customers out there that will run into this problem be ready to deal with some nasty reps. Write down names, times, dates, ph# ext, etc. You are going to need it just in case you want to take them to court.
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