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Shop NBC / Fraud

1 United States

Purchased this DXG web cam / camcorder from Shop NBC around Christmas. Both Shop NBC and DXG represented the product to be fully compatible with Windows Vista. It is not. Shop NBC has chosen to participate in the fraud thrust upon its customers by DXG. After several attempts Shop NBC continues to give me the run-around and refuses to refund the product upon return. Documentation: DXG represents at the Shop NBC website that the product requires Windows Vista (one of the System Requirements) and represents that the unit is fully compatible with Windows Vista. At the DXG web site, DXG does not list Windows Vista as a system requirement and states within DXG tech reports that this DXG product is not compatible with Windows Vista; that DXG will never create a driver for the product to make it compatible with Windows Vista and that DXG does not claim or represent that the product is compatible with Windows Vista.

Both Shop NBC and DXG have committed fraudulent misrepresentation of the product and after full disclosure to Shop NBC - Shop NBC refuses to refund the purchase price upon return. Both Shop NBC and DXG should be investigated by the appropriate Dept. of the Federal Government and both Federal and State Consumer Protection Agencies and be required to refund all customers who find the product incompatible with their computers running Windows Vista, and both Shop NBC and DXG should be fined heavily for greedily committing the crime of theft upon Shop NBC customers by fraudulently misrepresenting the product and stealing customers monies. Since the theft of monies by both Shop NBC and DXG crosses state lines then the Feds should become involved since this theft from US Citizens involves Interstate Commerce.

Americans are tired of greedy money mongers fraudulently misrepresenting products and stealing their hard-earned monies. I urge all Federal and State Agencies involved with Consumer Protection to involve themselves in this matter. Thousands upon thousands of people potentially are the victims of the above and below-described fraudulent misrepresentation regarding the DXG-506V product - all who use Windows Vista operating systems.

All Documentation saved and available upon request to Federal and State Agencies.
A copy of this Documentation from the Shop NBC web site product description and the DXG USA aka DXG Technology USA web site follows:

* Please note that the DXG product information regarding Products Requirements (at last paragraph of Shop NBC description) posted at the Shop NBC web site includes Windows Vista.
* Please also note the tech report from DXG USA web site stating that the DXG-506V product is not and will never be made compatible with Windows Vista.
* Please note that the DXG product information regarding System Requirements posted at the DXG USA web site does not include WIndows Vista.
* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.


SHOP NBC WEB SITE DESCRIPTION OF PRODUCT: (located at www.ShopNBC.com)

DXG 506V 5.1MP Digital Camcorder & 1GB SD Card
The DXG-506V full-motion digital video camcorder is here to meet your needs, whatever they may be! This camcorder doesn't just capture elite video. A 5.1MP still camera and MP3 player are included in this incredibly compact design. You'll find it's perfectly sized to capture life's special moments anywhere you go.

The DXG comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Not only will you be able to film those magic moments, you'll also have more than enough space to save them with a Transcend 1GB SD card. Go anywhere and capture anything with the incredible DXG-506V camcorder!
Features A full 1GB of video memory included to capture those special moments! The DXG-506V is a full-motion digital video camera, 5.1MP still camera, and MP3 player in one compact design. Comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Powered by four AAA batteries, this camcorder is always easy to have charged and ready to go wherever you are
Specifications
5.1MP 1/1.8" CMOS sensor 1.7" TFT display (480 x 220) Movie resolution: 640 x 480 pixels / 30 fps., 320 x 240 pixels / 30 fps (Max) Still image resolution: 1280 x 960, 2048 x 1536, 2592 x 1944, 4000 x 3000 (Firmware Interpolation) Lens: F3.0/8.0, f=8.25mm fixed focus lens with mechanical shutter Focus range: 4ft � infinity (Normal), 6.7 -7" (Macro) Digital zoom: 4X (movie), 10-30X (still) ISO sensitivity: ISO100 Video file format: MPEG-4, ASF, AVI, MOV Still image file format: JPEG (DPOF, EXIF) Internal memory: Built-in 32MB flash memory External memory types: SD/MMC card (supporting 1GB)
Includes
Transcend 1GB SD Card Four AAA batteries USB/AV cable Earphones Wrist strap Camera pouch CD-ROM (driver and application software) Software (Mr. Photo 3 and VideoWorks 6) User manual
Available in your choice of color: Black, Blue, Pink or Silver
Dimensions: 1.5"H x 3.5"D x 2.8"W
Weight: 4.8 oz.

Product requirements for use: Windows XP / 2000 / ME / Vista
32 Bit operating systems, Intel Pentium 500MHz or higher, 256MB RAM or higher, Standard USB 1.1 Port, 10MB free space or higher on hard disk drive, 4x speed or higher CD-ROM capabilities
Amount of video for recording affected by resolution, frame rate options and memory storage availability.
Warranty: One year warranty

________________________________________________________________

DXG USA aka DXG TECHOLOGY USA WEB SITE TECH RESPONSE REGARDING THE DXG-506V Product:

http://dxgusa.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=122

CAN THIS UNIT SUPPORT WINDOWS VISTA?

Thank you for contacting DXG USA. I appreciate your time and patience as I assist you in this matter. Your comments, questions, and correspondence are valuable for me to continue improving my level of service. I will be glad to assist you with your request.

The DXG-506V is not advertised to support Windows Vista. Therefore, the software and driver that come in the package are not compatible with Windows Vista. Furthermore, we will not be releasing a new driver for that unit.

What this means (if you are using Vista):

1. You cannot use the software.
2. You cannot use the webcam function.
3. You CAN connect the camera to the computer and transfer files.

If you have any further questions, please contact us at [protected] extension 192. Our office hours are Monday-Friday 7:00am-5:30pm PST.

Best Regards,

DXG USA




DXG USA aka DXG TECHOLOGY USA WEB SITE REGARDING THE SYSTEM REQUIRMENTS for the DXG-506V Product:
(Listed as Product Requirements at SHOP NBC web site as noted above)

SYSTEM REQUIREMENTS

OS Windows XP / 2000 / ME / 98SE


* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.

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