Sheraton / Starwood
reviews and complaints

We booked the Sheraton Tempe Hotel in Tempe Arizona. Guest Relations were great. The rooms were ok. It is an older hotel and carpet needs replacing, otherwise very nice. This morning at 4 am, the ceiling in our room started leaking. It was started showing stress fractures going in most directions of the room. We felt the need to evacuate immediately.
We called the hotel staff which promptly came & looked at the issue. The manager that on duty was very concerned. The guest above us alledgedly left his tub on and fell asleep in the tub which flooded his room and was the cause of our issues.
Our complaint is that the hotel could not do anything to compensate for the issue or inconvenience because all was paid in advance through Priceline. Phone calls promised by the staff were not returned by the manager. Is there a resolution that you can offer?

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Sheraton hotels & resort london
chesham place london, sw1x 8hq
united-kingdom
Tel...+44-[protected]
+44-[protected]
Office job information hours:
Gmt:6;a. m - 6. p. m
Monday - friday : 06:00-18:00
Job id: uk/starwood/sheraton 91926-09

As per above request we need manpower to work in sheraton hotel in uk. the total requirements will be 280 workers.
Workers that have the ability to work hard only need to apply and must come from non-criminal origin and must agreed to abide by the hotel.. s rules and regulations. details needed: bio-data's of these workers in advance for us to do the shortlist before conduction of interview. also important they must speak some english during interview.

they will be tested on the spot and interviewed by the hotel management. salary: is very attractive depending on experience to be found in applicant. our salary and benefit which will be forwarded to you for your perusal. the hotel management wants the whole thing settled in45days time.

If you can meet our requirement please reply for further procedures. the management will take care of your feeding, accommodation including your air ticket. we will provide all the relevant backup documents to enable the applicant get his or her visa at uk-embassy in the applicant.. s country. visas will be issued upon approval from uk-immigration bureau.
If you are interested to work with us, respond to this mail as a matter of urgency. email. ([protected]@hrsheraton.com)

This is a great opportune moment for an exotic candidates (outside united kingdom)
Who wish to work here in the united kingdom in different skills such as primary skill labour (psl),
Secondary skill labour (ssl) and semi skill labour (ssl2) under the management of our company.
Our hotel is eager to employ successful candidates to occupy the vacant position in the hotel here in london, united kingdom.

Our contemporary payment for current employees are..

Account department...5, 000 pounds
Chefs...6, 000 pounds
Cleaner...3, 100 pounds
Computer operators...3, 500 pounds
Deputy manager...12, 000pounds
Drivers...5, 000 pounds
Medical attendant...4, 000 pounds
Receptionist...5, 500 pounds
Reservation desk...5, 500 pounds
Sales in the bar...4, 000 pounds
Security manager...3, 000 pounds
Engineer...8, 500 pounds
Computer engineer...6, 500 pounds
Waiter...3, 000 pounds
Administrator manager...14, 000 pounds
Sales executive...7, 300 pounds
Cook...4, 500 pounds
Front office...4, 500 pounds
Driver...5, 000 pounds
Guest manager...4, 000 pounds
Laundry...2, 800 pounds
Maintanance eng...9, 000 pounds
Electrical eng...7, 000 pounds
Gardner...2, 500 pounds
Human resources...6, 000 pounds
Male/female sex worker...4, 500 pounds
Butcher...3, 000 pounds
Massage therapist...3, 500 pounds
Cyber cafe attendant...2, 800 pounds

compensation and benefits

As a member of the sheraton hotels tour and resort team, our associates can earn eligibility in all manners as stated below!
Relocation allowances
401 (k) retirement plan
Tuition reimbursement
Medical, dental and life insurance coverage
Short-term and long-term disability
Flexible spending account
Annual vacation expenses bonus
Paid time off
Discounted associate rates at sheraton hotels tour and resort.

Best regards,
Joseph becks
Sheraton hotel (hr-manager)

British immigration border & immigration agency
Information work time /
Monday to sunday
24 hour online visa /

Citizenship and immigration united kingdom (u k I o) and the united kingdom employment and immigration commission appointment to rotational positions regulations

The united kingdom immigration does acknowledge your application.
We are now set to save you to your maximum satisfaction, we have seen the application
form(s) and informations been sent to you,
You are now required to provide the
Following documents.
also reach us with the following item,
A) two passport photograph (coloured)

Uk immigration agency

Information work time /
Monday to sunday
24 hour on line visa office /
United kingdom permits the temporary entry of qualified visitors, students and foreign workers under various employer 'sponsorship' programs. every visitor, unless exempted, must apply for and obtain a visa before appearing at a port of entry (poe). all visitors who are required to obtain a visa must be in possession of the visa when they appear at a poe. visitor must be in possession of his/her international passport of six (6) months validity, or must obtain a un emergency traveling certificate from us.
A visitor means a person who is lawfully not in united kingdom, or seeks to come into london for a temporary purpose (such as work, study or visit) and who is not a united kingdom citizen, permanent resident or the holder of a minister’s permit.
The united kingdom visitor visa application involves a two-step process, which begins with the submission at the consular office abroad. a person who makes an application for a visitor visa has the burden of satisfying the visa officer that he or she is not an immigrant. the applicant may be convoked to interview where the visa officer will verify the applicant’s reasons for visiting united kingdom, the applicant’s ability or willingness to leave united kingdom within the visa validity date and the applicant’s overall admissibility to united kingdom
Once issued the applicant will proceed to the second stage, which takes place at the poe where an immigration officer will question the applicant to ensure admissibility.
A visitor visa may be for single entry or multiple entry use. single entry visas may be issued up to six months before the expected date of travel. the maximum validity date for multiple entry visitor visas is up to five (5) years or one month prior to the expiry date on the passport/re-entry visa, whichever is earlier. poe officers will routinely grant entry for a period of six months to a person requesting entry as a visitor.in some cases an applicant wishing to apply for a visitor visa has an immigrant application already in process. this area is referred to as dual intent. the fact that a prospective visitor has an immigrant application pending or is even planning to apply for permanent residence is not, in itself, grounds to refuse to issue a visitor visa. a person may have the dual intent of immigrating and of abiding by the immigration law respecting temporary entry. an intending app licant for immigration to united kingdom may often have a legitimate reason to visit united kingdom before the residence application is finalized. visa officers attempt in such cases, to distinguish between legal and illegal immigrants.
Each applicant should please complete the following interview form with your work company file number (if for work in united kingdom) for your free immigration assessment. be sure to include your correct e-mail address in order to receive a prompt response. ensure that you provide as much information as possible. this will allow us to form an opinion of your potential for successful entry.
U k I o immigration
Uk flag
Thanks

Don m. brown
B) a scan front and back of your international traveling passport.
C) sponsorship letter from company of employment.
D) country identity card or work identity card

E) complete contact information including fax, email address, phone number ; address of your house where you live?

(scan and send all the required documents to us through email)

endeavor to reach us with all requests on or before some days so as to enable us authorized your visa for collection via the united kingdom embassy or high commissioned in your country of resident. it will take the united kingdom immigration and naturalization 5 working days to process and authorize your uk workpermit visa pin code number a copy of this authorization slip will get to you via email and send to united kingdom embassy again via fax or e mail to take to the embassy for authentication/visa issuance. person or applicants’ in-group will have to send a delegate among them to the embassy for same purpose.
Please note that documents we reach us with 5 working day to work uk workpermit visa pin code number.

yours in service
D m brown
citizenship and immigration services

Dear applicant,

The attached appointment recommendation letter has been authorised by the sheraton hotel management board, to update you towards your employment resume date.

With regard to the demand of this document which might even be required by the british immigration services, we have attached your sponsorship letter here.

Verify if the name as written is correct and keep us update when you've receive this document.

Regards,
Joseph becks
Vacancy/admin manager
Sheraton hotel london uk

On March 9th to the 12th 2009 my friend and I had the wonderful opportunity to experience the boasted heavenly line of services and amenities at the Cancun Westin Resort and Spa, Royal Beach Club. As advertised on your website we anticipated the long tradition of anticipating needs and satisfying them—effortlessly, efficiently, and with gracious aplomb. I must confess upon entering the lobby of the resort, the gracious service I received by the front desk personnel, to the bellhop that was eager to assist with our minimal luggage, and the sight of our sprawling room at the Royal Beach Club—I was impressed.

However my dream vacation began to unravel into a nightmare! Besides the awesome accommodations, the manicured beach, and the beck and call service of the restaurant waiters my experience at the Westin was appalling, and insulting.

Upon our entrance to the heavenly spa to enjoy our entitled amenities we were assailed by less than tactful staff obviously because of our African American decent assessed that we were not prepaid/paid guest of your establishment. Why else would two of your hired help follow us around, peering over corners, veering at us while we sat in the sauna, till confronted by my guest and myself. The response given was a “What” and “ Did you Sign in at the front desk”. Notably, the ladies at the front desk were much more tactful in their approach to our right to access spa services included in our package—prepaid. Although it is extremely rude to reference people in foreign language; not certifying those to who you refer speak the language or not.

Oddly enough we survived the rest of our Spa experience without any more interruptions. Nevertheless, I felt the need to pre-empt any more incidences of like nature, so I reported it to the front desk and management. We were assured that manager on duty Jose Garcia would reach out to us and address our concerns, as he was handling a more pertinent situation. To our dismay 2 days later till the point of check-out we received no response or attendance regarding our concern and ill treatment.

Thinking to ourselves this was the end our negative experiences we endeavored to continue enjoying our vacation at the Westin. If we had only known that the nightmare would worsen. The day before our departure, Wednesday morning, after breakfast we discovered that two gold bracelets of great sentimental value and monetary value was removed from a nightstand drawer containing our cell phones and one chain of lesser value. Initially as any person would I questioned myself, although absolutely sure where they were the night before, I began searching my room and luggage. To my dismay the bracelets were nowhere to be found. Upon careful consideration of my next steps I decided that evening to report it because the sentimental value of the bracelets would not let me concede to allowing it to be a casualty of international vacations.

Notwithstanding, the series of events that followed infuriated my guest and me. As with the former incident we went to the front desk where Alma the desk receptionist greeted us, heard a brief synopsis of our claim, and went into immediate action to help us although ill equipped, willing. We asked to speak the manager on duty, whom initially we were told was not available Mr. Diego Chavez and would get back to us. Remembering the sting of the failed response prior we asked for the corporate office address, which began to cause a nervous shuffling amongst Alma and the behind the scene staff. Alma for almost 1 minutes kept going back and forth between Supervisor Laura Rosales and Diego Chavez, resulting in Laura Rosales coming outside but never engaging us in dialogue; again visual discrimination. Supervisor Rosales came out and instead of relieving Alma and handling the escalated situation began servicing new guest. Proper business protocol dictates that in any escalation the supervisor when repeatedly requested intervene and free the subordinate staff to handle normal operations. Not in the case of Supervisor Rosales, who was totally rude, ignored and avoided our situation, presence, and crisis. Again Alma resiliently attempted to help us although under the fire of two professionally indignant guest. Finally, we were asked to talk to the manager of guest services Diego Chavez.

Mr. Chevez greeted us and listened to our complaint and without, question to the objects stolen, time of incident, the circumstances of the event, offer to call the authorities, or any other standard protocol when theft is reported in a major establishment, needless to say THE ROYAL BEACH CLUB! Patronized us by saying he would call the hotel security manager and they would search the room and get back to us with their assessment of the situation. The audacity of such assumptions to think we were unaware of our rights, of business protocol, the attempt to temporarily appease us, and the disregard of our claims. The security manager came into the room again virtually assessing with her eyes, without greeting, acknowledgment or inquiry of the events in question. Double Jeopardy!

We received a voicemail from Mr. Chavez that their investigation revealed the sliding doors were not locked…the end. Then Alma called at 10:30pm to tell us the investigation was concluded. Again a subordinate acting on a management level, however unqualified, inept, tactless and unsatisfactory it may have been perceived by your guest.

Needless to say we were appalled and absolutely mortified at the casual mishandling of our situation. The morning of our checkout, which we requested a late one from Mr. Alvaro Bun-Night Manager, a gentleman knocked at our door about 11am requesting to check the refrigerator in our room which he checks and says “Perfect” indicating nothing had been consumed. At approximately 12:30 someone attempts to come into the room breaking the bracket off the door (which we have pictures) and upon examination scratches on the key entry. When we looked into the hallway there was no sign of anyone, housekeeping or otherwise. Now there is much to be said…you figure. We leave the room at approximately 12:40 and again there is no sign of housekeeping.

We reach the front desk and report the incident and once again we are dismissed as if we are fabricating events. Again Mr. Chavez is summoned because of promise to report all personnel to corporate office. Mr. Chavez comes and reprimanded by my guest and myself for the improper inquiry, improper response, improper communication, and improper resolution. And as if to offer us their buttocks they claimed it was reported that there was a soda missing from the refrigerator, however we wouldn’t be charged as a courtesy. Ugh! I have never been so disrespected, disregarded and dehumanized in my entire travels--many.

I am demanding restitution for such horrific treatment, violation of my civil rights, and collaborative efforts to conceal theft by internal staff (a free night stay is not sufficient; offered and received aftermath). In conjunction with this letter I have filed a formal complaint with the better business bureau. I have also filed a telephone complaint with your corporate office. I am subsequently sending this written communication, which if a satisfactory resolution is not reached I will look to bringing media exposure to such prejudice, and criminal activity. Beyond the reciprocity and restitution due me for my sentimental and high value loss, there is the matter of embarrasssment and exposure to undue duress. This has been a very stressful time for me and my guest.

Subsequently, when we contacted the Corporate Headquarters in Whiteplains NY. I was told that as a North American I should have known the better, because the process of law here is the same there. So it was my fault for not calling the police and insuring reports were filed. To add insult to injury I have been giving the run around by Executive Consumer relations and referred back to the Hotel where the incident occurred.

I stayed in the Sheraton Hotel September 6th thru the 7th this month. I left my laptop AC Adapter (Sony Vaio brand). I called the hotel and immediately as soon as I noticed I had left it behind at the hotel room. I spoke with security; they said they would check the room and with staff. They took my personal information including address, name, and phone number.
I did not hear back from them last week and so I called them again. I spoke with security once again. They told me that their staff did not find anything.
I know I left it there, but they are claiming that they did not find anything. I only care to retrieve it because the AC adapter costs too much to replace. I cannot afford it.

I was awakened at 3:30 in the morning by water dripping on me and the bed. One of the many patches in the ceiling had sprung a leak and water was dripping on to me and the bed. The hotel and staff were unresponsive. I would not recommend staying at this hotel. There are several better options down the street and closer to the airport.

We stayed at the Sheraton Hotel on June 25 & 26 for 2 nights. On the Saturday evening I went to the front desk to ask the clerk for some towels for the next morning he told me he was to busy, so I returned 10 minutes later with my dirty towels to get new towels he again told me he was to busy. As this went on for 4 times we finely called customer service and filed a complaint. Now the hotel has charged my CC an additional $ 111.35 for damages they say we did to our room, which we did not do... I have tried to talk to the manager Sandra Walker but she refuses to talk to me regarding this situation.. I feel that if the damages to the room were true than they would of reported this to the customer service people right away when I was filing my complaint regarding the towel situation I know that when we left our room on Sunday morning at 7:30 there was no damage to the carpet or the walls or anything else. I can't believe they can get away with charging me for something I didn't do. I felt that the service I received was not acceptable and now they have penalized me for reporting them to them customer complaint service.

Departing from lax to dallas should have been an easy ride for us, visitors from sydney, australia. Unfortunately because of a very rude and unhelpful employee who called denia, the trip became unpleasant. My wife and I requested to get some help with the automated check in machine but she was so rude who refused yes officially refused to help us.

I could not believe what we have been going through. This must not been an american hospitality. I will never ever fly with this dodge airline again. Southwest = worst ever customer service.

I couldn't even "Share Your Story" on the Sheraton website becuse they limit the characters and want some kind of photo or video.

There is no complaint department or company contact information. Here's what I tried to write to them.

We stayed at the Sheraton Waterside Hotel in Norfolk back on November 3rd and 4th of last year to attend a wedding. I just wanted to write and tell you what an awful facility you have.

• The room had very poor ventilation.
• The faucets leak.
• The bathtub is stained.
• There were no condiments for the coffee service.
• The toilet seat is broken.
• There is no continental breakfast which even cheap hotels now offer. We had to eat breakfast in the restaurant which had poor service. To get a cup of coffee we had to walk several blocks downtown.
• The security latch is broken.
• The robe hook is broken.
• The carpet is torn.
• The mattress is lousy.
• Your parking lot is insanely stupid; cars were driving up on the sidewalk to pass each other after the drop off point.
• Only one of our door cards worked the lock and the one that did needed several tries each time.
• We have to pay to park and only get a small discount from the city in a lot that is quite some distance from the lobby.
• Baggage handlers refused to let us use the carts (which were available) to retrieve the luggage from our room. They insisted we had to tip them.

Just thought you’d like to know.