SUBMIT A COMPLAINT

Shell Vacation ClubNot getting our membership

We have owned at our two-bedroom resort in Hawaii for years and have enjoyed spending a week there every winter. The staff always has been nice, helpful, and we have always trusted them. This last Feb. the sales staff persuaded us to give up our deed and $3, 000 for membership in the Shell Vacation Club. It is now August, and the escrow has not been completed. We have nothing. No one seems to care, and we can not get a response as to when the escrow will go through. They have been using our $3, 00 for 6 months, and we seem to have nothing. They will not give back the deed to the timeshare that we owned. We have appealed, but we are not getting any answers.

Sh
Aug 09, 2014

Post your comment