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Sephora / customer service

United States

I placed an order with Sephora.com. They sent me an email stating they had processed the order. After several weeks I went online to check the order and found it had been cancelled. I called customer service and they stated it was cancelled because my address wasn't residential and they only deliver to residential addresses. After confirming my address I was put on hold for 20 minutes while they googled my address. I was told it was my P.O. Box and that I didn't live there. I went back and forth with them for another 20 minutes. The customer service person said they would reinstate the order. I agreed and hung up. 15 minutes later I get a confirmation with a completely different list of products. So I called back and was told the previous items I ordered were out of stock so they substituted other items. An illegal bait and switch. After another 20 minutes the customer service person finally agreed to cancel the order.

Je
Oct 20, 2017

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