[Resolved] Sell Off Vacations / vacation

Montreal, Canada

.Hello, my name is Ronald NEMER, booking #[protected]. I was supposed to go on trip to varadero Cuba on Sunday sept 17th but hurricane Irma hit and switched dates I had to paid 50$ more and I was supposed to receive a 100$ voucher from sunwing (I havent received yet) so im leaving on Wednesday sept 20th I went to sunwing checking booth only find out that I have been transferred hotel to club tropical (one the most disgusting hotel mold and roach infested)and then I asked if there was another hotel they said no (staff by the way very cold) I told them I would not go to this horrible hotel and handed me a form to sign and after they handed me a paper with a phone number and 3 options to either change dates, change destination or full refund .right there on the spot .they never told me the reason why the transfer. Club los delfines was only covered with sand and some broken palm trees and found out from a contact on Tuesday sept 12 and I was sent picture . I'm trying to contact sell off vacation for a full refund .im very disappointed with situation if I was notified earlier changes could have been made .instead of wasting my time and money preparing for the vacation cab fair to airport and back home .I run a small barber shop I have been telling my clients for months that I finally going on vacation after 2years they calculate their hair cut according to my schedule . Now I canceled my vacation going back to work on Monday and now I have no idea when I will be able to go .if you can contact me at [protected] to resolve the issue...thank you p.s I have sent a copy of complaint to my sell of vacation agent
Sent from my iPhone

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Sell Off Vacations Customer Care's Response, Sep 21, 2017

    Thank you for your valuable feedback. We will be contacting you by phone to discuss this matter.

Sep 21, 2017

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