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SCS / missing item

1 Greenock Scotland Strathclyde, United Kingdom

My husband and I bought the Endurance Madison corner couch 10weeks ago. We received it on Friday 18th November and my husband noticed that we were missing a unit. When we bought the couch from SCS we gave our measurements to Robert the salesman and he placed our order and we paid cash. Upon the arrival of our couch the delivery driver was quite unpleasant and unhelpful about the situation, but also agreed that when the couch was in the house/assembled that it did look as if there was a missing unit. My husband called SCS whilst delivery was taking place and they advised us to accept couch and then they would address the issue of the missing item. They advised Robert would call on Saturday and we are still awaiting the call! We are very angry and disappointed with the whole situation as we bought this in good faith only to be let down!

Ck
Nov 23, 2016

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