Save On Resorts / Unauthorized charge scam
I tried to book 2 separate vacation packages through Save on Resorts. They advertized them for $399.00 per couple. After I gave them a credit card, they came back and told me that they could not book us (2 separate couples) for that price. They said that they could book one couple for $399.00 and the second couple would be well over $ 1, 200.00
I told them to forget about it.
About a week later they made an un-authorized charge to the credit card I provided them for $89.00
When I contacted them, they told me that it was a cancellation fee. When I explained that I never had a reservation because they could not accommodate 2 couples at the advertized price, the agent told me that I needed to speak with the manager (Diane) to resolve the issue.
For several days I tried to reach Diane and left several messages for her to call me back. She never did.
Finally I got to speak with Jerry who claimed to also be a manager.
He was pretty rude and refused to refund the fee, exclaiming that I cancelled my vacation. I explained that I was never booked and did not receive any final confirmations.
Regardless, he insisted that I did and refused to provide a refund. After I told him that I would contact the BBB and post online about their practices, Jerry hung up on me.
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