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Sars / After 21 working days I still do not have my refund

1 United States

As i'm typing this, i'm still waiting for christopher at the sars call centre to get a manager on the line. I've been on hold for 32minutes and 47 seconds now and feel that by the time i'm done typing this, i'll still be waiting. I filed my tax return in november last year at the randburg tax office. I was told that due to a systems problem, they could not capture my banking details - odd I thought, as they paid my retun into my bank account the previous year - but I accepted it anyway and returned a week later with a bank statement that they asked me to provide. Now, being that it was their error that caused this situation, I assumed that it should be corrected in little or no time. I was wrong. After calling the call centre about 8 times to ask them to expidite the payment, I was told that the matter would be escalated to have the payment made sooner that the turn around time of 21 days - the last time I spoke to a 'manager' by the name of alvin, who assured me that that this would be escalated. By the end of that call I had resigned myself to the fact that absolutely no effort would be made to help me and that I should just wait the 21 days. Which I now have ! With no payment !


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