I bought a samsung refrigerator 2 years ago and have had freezer problems since then. The freezer is on the lowest temperature and ice cream is so hard it cannot be dipped. The refrigerator is on the highest temperature and everything is warm. We run out of ice constantly & the freezer keeps freezing up. We have had the repairman out 4 times and he always says its fixed but it never is. I am going to call samsung & request a new refrigerator!!!