Samsung
Reviews and Complaints

Sir / madam,

I lost my mobile on 16/10/2012 at 9.15 pm. Could you
Please find and call to my no. [protected], 0092-[protected]

Please find below mobile information

Samsung chat gtc 3222
Imei # [protected]
*355409/04/294575/2*

Please find it.
I shall be thank full too you...
Regards
Muhammad kashif ilyas
[protected]

On the 27 aug I purchased a samsung laptop from curryspcworld. I chose this one over an alternative (Sony vaio) because its came with & pound;100 cashback; that's what clinched the deal. The sales assistant warned me to follow the instructions on the cashback leaflet very very carefully and stressed this a few times. He said to wait until september to send it. So, I looked at the form and there was a page to pull out and complete lots and lots of details about the purchase. It said to complete, attach a copy of the receipt and post it to and address. This is exactly what the sales assistant had said. So, on the 11th september I posted everything as instructed. So, I left it a month and i'd heard nothing. I emailed samsung on 16th october. I have had a few exchanges with samsung. Their first reply said your claim is not showing on our system and their first question was did I send it recorded delivery. Well no I didn't.

Samsung then quoted to me extracts of their full t&c where is says we recommend you use an insure postal service! However, the claim form includes 13 terms and conditions and none of them are to advise me that I should use an insure postal service and if I don't then I won't get my & pound;100.

So, it seems, that if you don't send your form by recorded delivery then samsung can say they have not received it. You cannot prove otherwise and either way they won't give you the & pound;100 cashback. The moral of this story is if it looks too good to be true it probably is!

I had mailed to [protected]@vsnl.net for recovery of my lost mobile phone on 18th october 2012 and till now there is no response. . Please help me in finding out my mobile. Details are as follows:

Phone model: simplest one

Make: Samsung

E-mail for communication: [protected]@rediffmail.com

Missed date: 18th october 2012

IMEI No.: A00000094ADA89 FTA MEID Version

I was considered the prestige customer by Etisalat. Because of monthly usage of my mobile and other phones. Since 19 years i'm using this number and within this period i paid to Etisalat more than 700, 000 dirhams for my number [protected]. Once I dont exactly remember which year it was i was travelling out for my vocation . I came to Etisalat, main branch in Deira, i requested from one of the officer (you can check the name of the officer and the date and detail in your archive and history of my number in Etisalat) if i could get roaming service for my number how much you would charge? He answered me: It will be per minute 5 or 7 dirhams. I asked him 3 times and he answered me that 5 or 7 dhs per minute depending on country. It was first time i was asking roaming service for my number and when i came back my bill was 10, 000 dhs for one month. I was in shock, i came to Etisalat i asked the reason, the officer answered me that yes 5 or 7 dhs per minute we charge. But the country you are traveling charge whatever charges they want when you are connecting to their service. So, means i was cheated right? because nobody informed me before when i asked this question in Etisalat that i should be charged whatever monopoly charges in those countries . i was not properly informed. Now today i bought Samsung Galaxy S3, i even don't know how to use this phone. Salesman in the shop put the Sim card into new phone, and i came back home. While i was on the way i received a message, that i used 1000 dhs. I was in shock. I called 101 and spoke to the officer in Etisalat and he answered me that when i buy this kind of device my line automatically connects to internet. I didnt give instruction to my new mobile device to connect me to internet. So what you call this act? isnt it cheating? I need the answer to my question..
Mushkinaz Mohammad Ahmadli

Hai,
This is Hemanth, I lost My samsung Wave Mobile lost on 13/09/2012.
and the imei number is: [protected]

I have purchased SAMSUNG LCD TV, 40 inches (Model no. LA40B5501) in the month of September 2009.This product of Samsung comes with a warranty of one year.

SAMSUNG has cheated me right from the date of purchase by supplying “Defective LCD TV”.

This is evident from the fact that within few months of purchase the MOTHERBOARD of the LCD-TV stopped working and after taking up the matter repeatedly with the service centre it was replaced with a new one.

However, Real flavour of buying Samsung TV was yet to be seen. First, its circuit got damaged then its remote had issues and to get them repaired, I’ve spent my hard earned money only because Samsung has supplied me the defective product.

Now the biggest part, "the LCD screen" started showing its true colors which are nothing but the negative like images i.e. to say whatever we see in SAMSUNG LCD TV, because of expertise of SAMSUNG it is seen with a perfect blend of black color.

After this latest problem started, I again took it to the service centre of SAMSUNG and was informed that the estimated cost to replace the LCD screen in INR 25000/-

Wow, I am amazed by the Business Model, SAMSUNG has designed to cheat the innocent customers, they overall realize double the amount of MRP through the route of service on their Products because they have designed their products in such a way that all the major parts of the product start getting non-performing/ineffective at the end of warranty period so that through the route of customer service centre the customer pays for all the parts again.

In my case I was lucky, at-least the motherboard got damaged in warranty period so I saved few bucks otherwise the cost would be like, initial cost 57, 000/- then for the motherboard, then for the circuit, then for the remote and now for the LCD screen. Overall the total cost would land up somewhere around INR 1, 14, 000/-

I have purchased SAMSUNG LCD-TV and one of the reason behind buying was the competitive pricing of SAMSUNG product but I being the innocent buyer could not realize the master game plan of being trapped by SAMSUNG.

This is to highlight that an innocent consumer should be saved of the pain of using such Defective Product/BRAND. Even if there is some technical error, I believe it can be resolved. I expect from Brand Samsung to resolve this issue in best manner possible to set an example for the consumer at large and prove themselves.

Keenly waiting for resolution of the issue.

Thanks & Regards
Naveen Kumar
[protected]
naveen.[protected]@gail.co.in
[protected]@gmail.com

I purchased a PN43E450A1-Samsung-PN43E450 - 43" PDP 720P 600HZ HDTV as well as a Samsung DVD from Best Buy. I paid for home delivery as well as installation. The installation made by the delivery people failed, so I had to call a technician from Comcast. This individual fixed the TV but failed with the DVD. I called Samsung Customer Support at [protected]. I spoke to two people there. A woman first who had no idea how to install the DVD and who hang-up on me, and a fellow who tried his best but did not know either. Not only they did not know, but they didn't even have a manual with instructions or picture of the DVD or TV. I have given up on your people and I have had to call someone (that will charge me) to come to my place and see what is wrong with either the TV or the DVD. In addition, your manuals are written in such miniscule lettering that is almost impossible to read them. Your products may be good, but your customer service is very bad. Eugene Matta

Hi,

Apprently all my incomming and outgoing calls are getting disconnected automatically.
The shopkeeper has flashed the software twice for me but i am still facing the same problem now.
Please help me with this as it is happening to 9/10 call now with no fix duration of call mostly calls end within first few seconds.

You can reach me on [protected]
Regards,
Kuldeep Singh.

Dear sir,
Lost my mobile when iam coming from after puchase form arab round about of
doha qatar, i have mentioned below my details and mobile details, i was
come by a car get from the arab roundabout to bin mahood area of qatar,
hope the mobile will be the in car i dont know the taxi or the drivers.
hence i request to you to please find out my mobile.

Name:
yahiya k mohammed

Date of Lost my mobile:
31.08.2012

time between:
06:30pm to 08:30pm

phone model:
GT-18150

codes shown on the out side of mobile cover:
*358342/04/613388/4*
[protected]
GT-18150EWAXSG *358342/04/613388

codes shown in side of the cover:
GH69-13705A
GT-18150

IMIE NO.GH99-98607A GT-I8150

LAST CALL No:[protected]

Address:
MZ&Partners WLL. Cunsultant
P.O.B. No. 5785
Doha State of Qatar
Telephone: [protected]-4

My Emai ID:
[protected]@gmail.com
[protected]@gmail.com

Thanks & Regards by
yahiya km &
zakkariya km (brother)

I have bought Samsung Galaxy Y 10 months ago. Till now i didnt face any issue. But since last 10days my phone reboots after every call. Please help me to solve this issue.

Dear Sir,
I have purchased one Samsung galaxy note from Min shop from Mr. Veeta but unfortunately I didn't check funtioning at the time of purchase, when I return back to India it was not even switch on, the cosht of note is 7000 Bath. I already worte mail to him also I got reply, in which he worte that it was wrongly supplied and if my friend come there he can replace, but you see nither my friend come nor my note can be replaced.
I request you to please help me out.
The address of the shop is
Room 1 (Near Baiyoke 2)
Rajaprarop Rd., Pratunam
Rajthevee, Bangkok
Ph: [protected], [protected], [protected], [protected]
I am attching herewith the bill copy as well as mail conversation for your kind persual.
Looking after your early response in this regard.

UDAY VIR SINGH RANA
Aug 14 (8 days ago)
to veetashop90
Dear M/S Min shop/Mr. Veeta
Yesterday I have purchased one tablet PC from your shop today after arrival to India I have tried to boot the tablet but unfortunately tabel was not booting up.I have tried your phone also but couldn't be established connection.
We request you to kindly guide us to how to power on the note.
Specfication of tablet PC
Samsung Galaxy tab
ANROID5.0.9
Wifi3G+51GB

Our ice maker broke a year ago. It sounds like it is trying to work but just makes clunking noises, like it is stuck or off track. I tried the reset buttons, over and over, but it doesn't work

I have had my lettuce and tomatoes freeze in my refrigerator. I have the temp set at 40 degrees to try to keep them from spoiling.

Hi,

Recently I have purchased one Samsung Galaxy Y S5360 mobile, but its getting hang and very low battery. I gave it to samsung service center and they correct it and gave me back after 2 days same issue will again come. I gave 3 times it to service center after eacu servicng new issue reporetd.. Last time they gave me phone.. my camera is not working, can able to hear anything during call.. I bought it from LuLu Hypermarket (dubai) that set has complate issue I use it only less than one month... very disappointing... Need your best support on this. I have but no use. can contact me on +[protected]

Since the date I purchased the mobile, within 3-4 days I discovered that when I write messages to anybody with more than 80 characters it automatically switches off.When I informed this to the Service center in Bhubaneswar, the engineer there just formatted the mobile & said there will be no problem, but it happened again & when I went to the Service center they again reformatted it & returned it to me.I then talked with the manager there whose name is Mr. Deepak Jain & he assured me that there will be no further problem.But the problem persisted & another problem cropped up i.e.the voice of the person at other side of the mobile was audible but my voice was not audible to him/her.When I went to the Service center this time & told about this new problem & also about the persisting problem he opened the cell in front of me & deposited it & told me he will repair it & return me the next day.When I went there the next day he told that some components are missing & so it is not covered under the warranty.I was surprised how the component could disappear when the other day only he dismantled the phone & checked it in front of me.So, I called upon the manager Mr Deepak Jain & told another thing.Firstly he scolded that engineer then told that every component was ok but it has fungus upon it, so it will not come under warranty.I don't know who is correct, the engineer or the manager but I understood they are trying to fool every customer & telling them their cell is out of warranty showing one or the other reason & extracting money from them instead of providing them free service.

I had a problem with my phone recently. The problem i faced was a sort of stuck set which effectively made the phone unusable. It would register a screen press or button press many minutes after pressing or more often not register at all. The backlight would persist indefinitely.

I thought I would give it at the samsung service centre at Ameerpet, Hyderabad, India. Someone told me not to give my faulty cell phone to samsung care, but i thought I would, since i assumed the original service centre would offer some measure of reliability. I was sadly mistaken.

After a terribly unpleasant wait of 3 hours just to see a technician at the centre, I was told the technician would attempt a software reset, if it did not resolve the issue he would change parts to solve the problem. I was told i could call the service centre to receive information on the status of my phone. I called two days later, and the person on the line said no such phone had been given and that the system had no such entry. They asked me to bring my receipt and come to the shop. The shop is quite far away from my house but because i was worried about the phone i made the trip immediately. After going there, I was told that the technician who was repairing my phone was waiting for some "lcd link wire" part to arrive. On receiving this part he would call me. I requested to speak to him personally at the time to find out about the software update but I was told that he would call me and thats I could not speak to him at the time. They gave me his name, which was written on the receipt. I left the shop and called the number and asked to speak to him. This was again denied and I was told he would call me.

After a few days I received a call from samsung care who told me that my phone required replacing of the touchscreen. This would cost 1500 rupees. I accepted and was told that i could collect the phone anytime. Afterwards I searched on the internet and found that the price of the digitizer/Touchscreen for my phone model s5230a (otherwise called samsung star) was a mere 2.5 dollars till around 5 dollars(comes from 100 rupees to 250 rupees) and ebay selling it for 300 rupees. http://www.ebay.com/sch/i.html?_nkw=samsung+gt-s5230+digitizer

When i went to collect my phone I asked the person why they were charging me more than ten times the price. They replied evasively about taxes and service charges. And asked me to bring it up with the company. When i received my phone i noticed several places where the paint was chipped off and a large distortion in the centre of the screen which occurred when i used the touchscreen. The distortion was similar to when the screen is pressed hard. When i asked the person about it I was told the lcd also has problems and would require replacement. Then i carefully observed the phone and noticed that the technician had not put it together properly and there was a clicking sound when i pressed down on the front of the screen and something shifted and settled inside. The distortion reduced and i was left with a deep sense of disappointment in samsung service. I was sure I would never come to samsung care again, and realized why my friend had warned me so.

POOR SERVICE, SHODDY WORKMANSHIP, OVERPRICING and CHEATING THE CUSTOMERS are the reasons why I would advice all samsung customers never to go to samsung care.

i had lost my cell phone on 1 may 2012.
Model : Samsung Corby II
IMEI No. : [protected]
plz found it as soon as possible plz plz plz..
contact me on-[protected]

Subject: Info re: Samsung 4.3 CU FT washer WF511ABW 54AB301316

• Date of purchase: 8/27/11
• Place of purchase: Pacific Sales, Carlsbad, Ca
• Problem: Poor washing performance. Cotton clothes, towels, etc., consistently have a malodorous scent. Odor is best described as "musty."
• Complaint filed with Pacific Sales warranty dept. with service call made 3/26/12 for poor performance, lack of warm and hot water. The service man said this is the way the washers are designed. The washer uses so little water that by the time the hot water gets through the pipes and into the washer, no more water is dispensed. He said the washers currently being designed (and to come out soon) will not even have a hot water option. He suggested that I use the "steam, " "prewash, " and "heavy duty" settings with hot or extra hot when I want a better wash.
• Complaint filed with Samsung 6/11/12, service call made on 6/21/12 for poor performance and malodorous scent left on cotton clothes, towels, sheets, etc. The service technician (Name: Cristian, from Tekniton Innovative Technology Solutions) altered the position of the drain hose so it was not so deep in the drain. He was very confident this was the cause of the malodor. He also told me that the washer performs better with larger loads. This is exactly opposite of what the sales person at Pacific sales told us. I made it very clear when we were purchasing the washer that the majority of loads I wash are very small (daily). The only reason we bought the largest drum is because it has the capacity to do bedspreads, comforters, etc. I asked the sales person: "so there is no down-side to purchasing the largest capacity machine if the overwhelming majority of the loads I wash are very small"? He said "no...absolutely no downside...it will just give you the ability to wash large items when you need to."
• What I have tried in an effort to "deal with" and "rectify" the problem: Always used only HE detergent, changed/altered the amount of detergent used, tried multiple detergent brands, used all the settings described above: "steam, ", "prewash, " "heavy duty, " "hot, " "extra hot" (which, by the way, takes 1.5 to 1.75 hours for one cycle, and I'm sure does not at all fall into "energy saving").
What I would like: I would like Samsung or Pacific Sales to pick up the washer and refund the purchase price ($1, 064.98 not including tax) or give credit toward a new and different washer. We also need a dryer that matches the size of the new washer. We also purchased stands for both the washer and dryer and they need to be resolved along with the washer replacement.

This is with reference to that I have purchased a samsung Lcd on dated 17-02-2011 but with in very short period of time (with in 1.5 year) I am facing display problem in pannel of Lcd. I have spoken with your Cs executive on 13-07-12(ref no of conversation is [protected]) but not get any resolution.Samsung service centre has given us reparing estimate of such problem is 15k.I am very reliable customer of yours and using every product of samsung but very much disappointed with your pathetic services. I am not going to pay any penny for this rediculous fault
I want this fault to be repair without any charges otherwise replace it as I am your preferred customer and want proper resolution for this inconvinence to me otherwise I have to esclate this case to grievance cell.
I want a call back on [protected]. the best time to call me between 4 pm to 10 pm

Owner Name- Rajat Sharma
Product Name - Samsung Lcd (32'inches)
Model No. -32C450
Date of Purchase-17-02-2011
Contact no - [protected]

I have lost my samsung s8530 web 2 at pimpri staion pune. I have lot of data stored and some pic pocketer has grabbed it I am very much in need of my lost mobile. Kindly help me.

After many hours on the phone today with both T-Mobile and Samsung, Sarah C at T-Mobile cust svc confirmed this evening that the S3 device is not compatible with some Microsoft Exchange email. T-Mobile Blackberry worked just fine yesterday with this email account, but when my husband switched to his brand new S3, it didn't work. Samsung walked him through a firmware update, still no connection. Multiple T-Mobile tech support folks seem unaware of this, even though I am finding lots of similar complaints on the web. I, too, have an S3 which is working great with my gmail and yahoo accounts. Unfortunately, hubby needs exchange email for work. When he complained that he was sold a phone that is missing a critical function, they said it was not their issue. When he asked to speak to the complaint resolution department, Sarah C said they don't speak to customers directly because angry customers can be abusive, so all are required to submit their complaints via fax (!), email or letter. He received the same answer when requesting to speak directly to a person regarding contract disputes. He was also told the names of department heads were unknown to her.