SUBMIT A COMPLAINT

Samsung / mentally disturbed about samsung core mobile

hyderabad, India

Hello sir/madam,

this is
Shivaji lohar, i have bought new mobile phone (mobile model - galaxy samsung
Core, bill number: (uap):2045526 tin/cst no:-[protected] imei number: [protected])
Hyderabad(gachibowli) showroom ( 2nd avenue ) on 12/jan/2014 around 1 pm.

Issue:-

The very next day from the date of purchase i noticed that
There is a network issue with mobile. i tried using different sim cards, but
Every time i was disappointed as none of the sim was working in the phone. the
Same sim is working properly in other cell phones.

the error message is
Like:- “mobile network not registered”. due to which i cannot use any of the
Sim services provided such as making & receiving calls, sms facilities etc.

If this is the case then what is the purpose of purchasing
The new phone…? by spending amount rs 13350/- if the phone is not serving the
Purpose for what it is meant for, then for what purpose it should serve…?

I am getting same issue like whenever i try to call, am
Getting an error message as “mobile network not registered”. due to the issue
Of the network i cannot use the phone. if this is the case than what is the use
Of purchasing the new phone…?

I bought the phone on 12/jan/2014. from the very same day
There was the above mentioned issue, so i visited the store on the very next
Day. they said cro is not available for the day please come by tomorrow. next
Day i again visited the store and again the same story as “cro is not available
For the day please come by tomorrow.” after following up for 2 days they did
Not responded to me properly and i was totally frustrated by their idiotic
Answers given to me.

after regaining some
Courage, i visited the univercell showroom for the 3rd consequent
Day and the answer was as “choose the network manually and use the phone.”
After following their advice the network worked for about half an hour and
Again the network has lost. i thought that there would be some network issue
With the service provider so i again waited for a day.

On the 4th day, after manual selection of the
Network, issue was not resolved so showroom executive provided me the 2nd
Solution as “there may be sim card issue please changes the same to new one and
Use.”

I even tried using the solution provided by them but the
Issue was still at its heights and now it was very high time for me as this was
Getting onto my nerves. so again there was no solution left for me but to visit
The showroom once again. so now they came up with a new reason as “you need to
Submit your cell phone to the service center.” i had no option but to leave my
Phone at the showroom.

They took around 4-5 days to get my phone back from the
Service center. kindly note that still the issue was not resolved.

Totally i have submitted my cell phone to service center for
3 times for which the details are as follows:-

1)
registered crime number:-[protected](samsung service center)- software updated- issue not
Resolved

2)
service request number:-12805[(univercell)
Not registered in service center]just cleaned the wireless antenna -issue not
Resolved

3)
Bill
No:-[protected](samsung service center) changed sim slot- issue not
Resolved.


Email
Conversations as follows:-

Dear mr. lohar,


Greetings from samsung!

This is in regards to your e- mail regarding the refund of your
Phone.

Please note samsung always strive to give the best experience
To our valued customer in terms of our product and service. our product
Confirms to the highest standards of quality and hence comes with 12 months
Warranty for repair. even though we continuously improve our manufacturing
Process and quality standards, however there can be an incident where the
Product may require service.

This is in accordance with the prevalent market norms that if
A product can be repaired and its defect be removed then priority should always
Be given to carrying out of repairs.

We would like to confirm you that post repair, quality and
Value of your handset will remain intact and it won’t have any adverse effect
On its performance. we are confident that post above repair you can use your
Product with complete peace of mind.

We would like to inform you that your set has been repaired
And working fine at the service center. we request you kindly get the same
Collected from the service center.

In conclusion, based on our discussion we will not be able to
Cater your request for exchange or refund of the above said product.

You may treat this as our final offer. we request you to let us know your
Decision within the next 7days.

We value your relationship with samsung and assure you of our
Best services, always.


Regards

Abhishek kapoor

Manager - customer experience


hi sir,
i totally frustrated and mentaly disturb because last month 12/01/14 i purchased mobile but still i am not using
my cell phone totally 20 days mobile in service center .send 3 time to
service center still issue as is there .now also cell phone in service center
only bill no-[protected].
for that mobile lot of time they done service then i am not feel like, it is
new one so i am going to complaint against samsung service center i have much
proof.i want to inform because like if any replacement is possible then give
me else i will take further step or action what i decide that''s the final.

thanks.
shivaji lohar


counselor answer


dear mr. lohar

good afternoon!

this is kapil from customer experience

we received your email and noted down your concern.

we feel sorry for the inconvenience caused to you.

as per telephonic conversation with you regarding the problem of your samsung
product, we would like to inform you that we are forwarding your issue to the
concern department with all the details.

so kindly give us some time to work on it and concerned department will get
back to you as soon as possible.

your complaint no. is [protected]

we appreciate your support and patience and assure you of our best services
always.

warm regard’s

kapil chauhan
senior executive - customer experience
samsung india pvt. ltd.


Dear mr. lohar,

Good evening!!

This is nirupama singh, customer experience.

Firstly we apologies for the inconvenience
Caused to you.

With reference to your below mail and the
Telephonic conversation with you regarding the issues with the handset, as you
Have mentioned that again you have submitted your handset to the dealer to
Forward it to the service centre, we request you to kindly send us the scan
Copy of job sheet provided or the 10 digits claim number so that we could
Co-ordinate with the service centre and resolve your issue.

We here by seek for your kind support and
Patience.

Thanking and assuring you for best services
Always.

Nirupama singh
Senior executive - customer experience
Samsung india electronics pvt. ltd

Kindly help me to resolve the issue as mentioned above.

Shivaji lohar—

Contact number--[protected]
[protected]

Samsung

Sh
Feb 18, 2014

Post your comment