Samsung Laptop / bad service
I recently ordered a laptop (Actually 2 by accident) from adorama. When I made the first order the payment was
Declined as my bank thought it was unusual activity and called me. They said I had to re-order so I did.
So I contacted adorama by email as im in the uk. A few days later the sent the laptop out anyway, so two were sent exactly the same to the same person to the same address. You would think they might have read and actioned the email and clued on when two of the same were sent.
At first adorama admitted that they shouldn't have sent it out and did so in error. However this didn't stop them
From threatening to abandon the package if we didn't accept it and that we would be charged the import taxes anyway along with the shipping. Even though they were given plenty of notice to cancel the order!
Anyway, we didn't accept it as it would mean paying more to have it returned and $216 in taxes. So what did adorama do, they credited our account less the shipping costs, (Even though it was their error. However as it wasn't processed as a refund, my bank then charged me 30 pounds to convert the money from usd to gbp. But wait my experience with adorama did finish there...
We accepted the other laptop, this was a gift for my partner $1400, not cheap, the most we have ever paid for a laptop, only to realise that it was the wrong one. I don't know much about computers, bought this online, unseen.
Of course when it arrived we realised it didn't have a touch screen, which for that price you would expect it did.
This was a key feature for my partner, thats what he was after. I then contact adorama and requested a simple exchange, however they said if the item (Box) had been opened then they wouldn't accept it. Now we have a laptop we don't want that was a gift that went wrong.
Now I would like to highlight adorama put on the receipt that the have a 'no hassle return policy' and that they want to keep their customers happy. Clearly this is misleading and false. They don't have a no hassle policy, its a major hassle. My example of what happened, they should have accepted the exchange. All shops allow that.
Now I don't know what to do? Can any one help me? I bought this 30 days ago.
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