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Samsung India - Microwave Oven / doubtful service

1 India

I am not getting desired service from samsung dehradun service centre. My microwave oven model: c103fl, bearing product serial no. 01657dby802266t is out of order. I lodged a complaint (9920) to the samsung service centre, dehradun. The service man came, checked the oven and said the pct requires change. Next day he brought a pct in an open box (Not sealed) as it is required for new part. On asking about the genuineness of the product, I was told that they receive the part like this from new delhi. However, the pct never looked like new one. Rather it was already a used one. Even after installing the new one to the oven, it did not worked. I was told that the replaced part is not ok and he will repair the oven the next day.

Total charges I was suppose to pay was pct charges rs.2392+ vat rs 299+ services rs 281 = rs rs 2972. I have doubt about the parts supplied by the service centre. How can a customer be satisfied when sincerity of the services is in doubt?

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