Samsung

Date of incident: 10/11/2016
Account No: C0112879
IMEI/Serial No: [protected]
Phone Type: Samsung SM-G930 S7 Contract
M Number: M-[protected]

On the 2nd November 2016, I upgraded my MTN contract to the Samsung S7. On the 9th November 2016, 7 days later, my phone overheated and stopped working altogether as well as cracked the casing of the phone. this phone is brand new and only seven days old. I took my new phone to MTN at the Midlands Mall Pietermaritzburg branch, where I told them about this, they then booked it in for repairs. I have now been waiting over a month for my phone to be sorted out. Every day, for the last 4 weeks I have been phoning the call centre to find out what the progress is on my phone. I keep getting told that they are waiting for spares, I ask what the technical fault is and they will not tell me. They keep telling me to follow up the next day. Not only am I paying a large amount for this phone that I am not able to use, this is also costing me money in airtime. The service that I am receiving is an absolute joke. I want a new phone as this phone was still under the 7 day out of box warranty, which says that should anything happen to the phone in that period a new phone will be given in exchange. the fact that it has gone in for repairs, is ridiculous. I want this phone replaced with a new one. I don't care for the service that I have 'not' received.
Please get back to me with an answer asap.

Thursday 24/11/2016:
So, I had my galaxy s7 edge screen glass broken (Which honestly, I do not know how) and I took it to samsung service center which is located in the mall of the emirates.
An employee whose name is wael met me with a totally unacceptable attitude and for no obvious reason he was acting offensively and respond rudely.
I told him that I am subjected to the adh program and right away he went away and let the girl there handle my case. She had almost no idea about adh and she kept asking him about the steps all the way of the process and he was barely answering.
I asked them first to provide me with a complementary device (Per the adh terms) and right away before she answered he said: “we do not have any complementary device in the meantime”. So far so good with me although I badly needed a device and I asked the girl to proceed.
Lately she told me that it will need from 5-7 working days and they are going to call me once the device is ready, so I told her that I am expecting them to deliver the device to my doorsteps (Also per adh terms). Again, he immediately replied: “we do not provide delivery service and you go and complain against us!”.
I was so astonished by his reply and I asked him if he has the right to tell me what to do, so he felt dangerous and he said: “I am just suggesting sir”. Though he was not suggesting in the beginning. Long story short I took my phone and left the showroom, called the toll-free number and complained against him, then went to mirdiff city center showroom.
Again, the guy there told me they do not have complimentary device and they cannot deliver it to my home! I am really wondering how come samsung is advertising for their adh service which has 4 terms and they do not follow 3 of them!
Sunday 27/11/2016:
I contacted the live chat service from samsung.com website to check the status of repair, they could not resist but to surprise me one more time and told me the spare part is currently unavailable and it will be fixed after 24 hours once the spare part is received.
I cannot imagine how come a giant company like samsung not having a spare part for their only remaining 2016 flagship! Specially after the note 7 disaster. What if my device was 2 years old, would I ever be able to fix it?

I purchased my first Samsung Galaxy Note 7 through T-Mobile on 8/04/2016. Very shortly thereafter, the phone was recalled. I then received another Galaxy Note 7, which also was recalled. Shortly after assuming that all problems with the phone had been corrected with the second phone, I purchased the companion Gear VR to use exclusively with the Galaxy Note 7. When the second Note 7 was recalled, I contacted Samsung regarding how to receive a refund for the Gear VR. I was told that there was no system in place at the time for submitting a request for a refund and I should call back at a later date. Well, I have called several times since then, trying to get a refund. I recently spoke with a representative, after several transfers, who took my order information, spoke with a supervisor, then told me that she would email me a return label, shortly after our conversation. As of today, 11/23/2016, I had not received the return label. So, I called Samsung again. Again, after several transfers, I was told that I could not receive a refund because it has been over 30 days since I purchased the product, totally ignoring that the product is now useless, since the Galaxy Note 7 has been recalled. Finally, I asked to speak to a supervisor, who repeated the same thing. No refund will be provided! I purchased the product on 9/24/2016 and it has never been used because of the Note 7 recall, yet Samsung sees no reason why it should be responsible for issuing me a refund. There are other dates where I also called Samsung and was given the complete runaround as I was transferred on 5 occasions during one phone call and was also told that a supervisor would call me within 2 hrs. That phone call never came.

I am gravely disappointed in my purchase in March 2013 of the then Samsung flagship Plasma TV PN51E8000. I paid over $2000 CAD at Leon's in Whitby Ontario and took the Leon's 2 yr extended warranty as well, being told that this TV was the cream of the crop of TVs. In May 2013 I had to have the Plasma Panel replaced under warranty. Now in Nov 2016, just 6 months after my warranty is over, the panel has once again failed! A plasma TV is supposed to give the consumer [protected] hours of life, and your best model of 2012/3 has given me just 3.5 years of life! This is deplorable. I have wasted over $2000 on a TV that died in just over 3 years! Why should I buy a Samsung again if the quality is not there? I want this complaint raised to the highest level within Leon's and Samsung, since each of them have washed their hands of this saying "the TV is out of warranty". Samsung and Leon's owe me an explanation and some compensation here, especially if I am to ever purchase another Samsung TV in the future.

A very disappointed and disgruntled customer.

my complain is that i was purcase a samrtphone from the market but some problem occured thatsway i will send it to service centre last 2 months when i ask him wheather my smartphpone repaird they answerd me sir plz with for some day . when i turn back ans ask him about the phone than they give iscuses to me but one day they fight with me ...they were not cables to give me correct suggestion always give iscuses ..

To,
Samsung india ltd 14 nov 16
Waiver of charges for repair of samsung handset model no a800f
Imei no [protected]. job no [protected]
1. above mentioned mobile handset belongs to me and was purchased from an autorised samsung dealer. as per records the handset is still under warranty. presently from 09 nov 16, the handset is under repair by samsung service centre shillong, meghalaya.

2. it is unfortunate that the handset from the day of purchase has been troubling me and facing technical issues. I had been regularly calling customer care for same. a record can be found out by following numbers [protected], [protected]. the technical team also advised me to download technical help support so that I can be guided on line. irrespective little solution I got, I continued to use my handset since I thought let me see as there is enough product support and warranty by the company.

3. aforesaid in the month of july this year the display i. e. hd screen of handset was not functional. I took the handset to samsung service centre shillong for repairs. after repairs they observed that I have not tampered the handset and it is not any issue of mis handling or negligence by me. I assure you that I keep my handset with utmost care and guidelines issued by your company. subsequently the set was repaired free of cost since it was under warranty.in fact this needs analysis by the company that why such a high end handset should become non operative within a span of 8 months of usage.

4. nonetheless in nov 16, my handset sim slot no 2 was not working and I took it again to samsung service centre shillong. it is astonishing that service centre tells me that I have to pay approx rs 10, 000 / - as repair charges since mother board requires change. if so is the case, I would like to know that are the handset a8 so fragile that by replacing sim in the sim slot the mother board get damaged. if so is the issue then quality of these handsets need analysis and review by samsung, due to manufacturing defects.

5. in view of above may I request management to intervene and instruct the service centre to repair my a8 model without any charges, as it is still under warranty and the reason for sim slot not working is not attributed to my negligence?
6. thanking you in anticipation.

Yours sincerely,
(pawan nagpal)
[protected]

First I admit that the phone was damaged because of me. I accidentally dropped my S6 Edge+ under the water for 5 seconds.Because of the design, I couldn't take the battery or anything out to dry. So I know there's no way I could revive my phone. So I sent down to Samsung with an expectation they would take a look and fix it for me. But no, they just sent the phone back without even communicating with me. The only word was "BER" beyond economic repair.
What upset me here are 2 things. First, they didn't offer an alternative solution (like explaining how much it will cost to fix, refurbished phone, etc.). They just sent the phone back.
Second, I'm a platinum level customer. Yes, which means I'm even above silver and gold status. I bought tons of their products, only 1 item I had sent for service Almost every year since the Galaxy s3, I bought at least 1 device from them. So after this experience, it makes me think why do I spend all of my money to buy this corporation's products, only to receive nothing back from them, not even an attempt to show that they care.

We are completely disappointed in our Samsung fridge and to top it off...their terrible customer service. We have been calling in to Home Depot and Samsung regarding issues with our fridge about a month after we bought it brand new from Home Depot. Now, almost a year later, we continue to have problems with it and the freezer handle broke which is one of the complaints we expressed from the beginning with the handle coming loose. It finally broke off and Samsung refuses to help us fix this issue but will actually charge us a significant amount of money to replace it. I find this unacceptable that this is not replaced under warranty and that this is called a cosmetic issue. I will be sure to go online today and post comments about this fridge on as many sites as I can to alert potential buyers as to what they might face purchasing a Samsung product. Before purchasing this fridge, I was under the impression that Samsung was a higher quality item but I can see that it is not.

Sir,
I, rjinder singh purchased an samsung led smart tv model no. Ua 40k5570, from samsung smart plaza, owned by harjit singh &co.Tarn-taran, punjab on 8th september 2016.At the time of explaining(Prior purchasing) about the features of this particular led tv of above mentioned model no.They mentioned about the pre loaded 150 (One hundred nd fifty)games, but after the purchase of the above product post installation, found no pre loaded games as they (Harjit singh & co)explained/claimed about the games feature.This was brought to the notice of installing team, who also called their office, but could not rectify/explain as what exsactly or where the problem lies, so promised to trouble shoot at the very next day.They never came back the next day. On inquiring with harjit singh & co, on my next visit they promised to call the service engineer and the person from the co. Who would come and demonstrate nd rectify the problem.Also they(Harjit singh & co.)told me that being this product an led smart tv when connected to an active network(Wifi), automatically updates the games and new games are loaded, but even after connecting to wifi network from first day on wards till date every efforts to have shown this feature on the screen is gone waste.The seller(Harjit singh & co.)is giving falls information about the product and selling this product on inappropriate information.These kind of wrong informations are going have advers effect on the co's image and certainly the word of mouth going to effect the reputation of such world fame co.Please look in to the matter to resolve this problem nd restrain such sellers from giving wrong infos for merely earning small amount of money.

I purchased the above model on 29/4/2015 for Rs 46600/-.This was with warranty of 1 year.
On 20th October 2016 TV stopped working .I called the technician from authorised centre. He visited on24/10/2016 and inspected the TV.He told me that the display has become defective and the same can not be repaired The cost of replacement is Rs 27000/-
If I have to spend Rs27000 for aTV which costed me 46600/- within a period of 1year 4 months it speaks for quality of product. Display is the heart of TV and should not fail in short period of 1year 4 months.It appears product is manufactured to meet just warranty terms
I feel the company should replace the display free of cost to me

I'm very disappointed with Samsung! Bought Samsung mobile phone and mine was defective, unfortunately I did not notice that earlier.
First of all I contacted the store and they said that it was manufacturers mistake and said that I need to contact Samsung directly. So I found their contact information and contacted Samsung representative. After I explained what happened they said that they have nothing to do with that and said that I need to speak with the store manager. They refused to help me even though I was a their loyal customer for many years now!

Did my upgrade on my contract beginning of September 2016. After 1 done my started to freeze without any reason. Took phone back to the dealer they sent it to a technician after r days the technician sent my phone back to dealer as according to him there are no problems. Got it again 1 day and it freezed agai took it back they srnt it agai to the technician. Report came bacm again eith no fault. That was after a week. I collected it again ftom dealer hope prlblem is sorted and again not even after a day it freezed again. Again back to dealer and same proces. I told the dealer exactly what hapoenend and they also sae it and toom a video clip yhe show the technician but without success. The next ti e the dealer took it to samsung in johanbesburg they had it for a week found the problem m fiixed it according to them and finally i received it back yoday the 24th of octber 2016 not only to my extreme disappoint ment i only had the phone for 1 hour and on 70% battery the phone freezed again after 7 week of only trouble and not eve using my NEW phone it still freezing. Please help me i need a phone urgently. Regards Sanel Honibal [protected]

Less than 1 year, ago, I bought a Samsung Smart TV, Note 5 and remote. All 3 broke before the year was up. I had to have the Power Supply replaced on the TV. (A power supply that should have lasted a lot longer than 6 months.) On the Smart phone (Note 5) I was without a phone for over 1 week because I had to send it in for repair and, at this moment, the remote is beginning to lag. Samsung used to make good products but, now, they make substandard products. I will never buy a Samsung product, again. From what I hear, Samsung is offering a gift card for, not near what was originally paid for the Note 7. It was their "faux-pas." They should give a full refund; those phones are expensive. Who do they think they are?

I bought a TV on 11 oct from west delhi dealer. the dealer made a messup by delivering wrong TV. I got this sorted out after couple of days. Then the replaced TV with an invoice of 38000 was given to me. after 4 days, it started showing display problems.

someone from the samsung customer care visited us and said your display needs to be changed. upon insisting that this is a new TV, how come this problem can come in 4 days. The person agreed to replace the TV.

after a week the TV got replaced but we got a shock that the invoice now had the value of 31000. upon requesting clarification, the center told us speak to the delivery person and the delivery person asked us to speak to the center.

On 26 sept i raised the concern to the samsung customer care and they promised that i will get a call back in 24 hours.

I made a followup on 29 sept, 6, 11, 15 and 19th oct. everytime i get an answer, i will receive a call back in 24 hours.

I was a samsung brand loyal. But to see this problem, i really feel cheated and fear to try any samsung product.

I have purchased this Samsung Galaxy note 7 and it burned! This phone is dangerous. There were no visible defects when I bought it, but then I saw a lot of jokes bout Note 7, but could not understand what was that all about.
Two days ago y phone burned! I wanted to charge it and then I felt that strange smell and all that happened.
First of all I contacted the store where I bought the device, they said that there was nothing they could do and that was manufacturers mistake. Then I contacted Samsung directly and demanded a refund, but they said that I need to get back to the store. No one ever helped me, I lost my money and my phone! So disappointed with Samsung!

Sir I brought New 2015 samsung Hard Disk 2 TB. First time i am using 5 aug 2016 after some data it is not working. I can request to refund the money, but cus care advice format hd and saving some data. After some time hd is not copying . Till date everytime formatting hd then only copy some MB data. I am requesting so maney times seller to refund the amount but no response.
order no -[protected].
Please slove teh matter and refund the amount.

I purchased samsung note 5 on may 10 2016. But it started giving me problem from day 1. I thought it was bacause i didnt get my phone updated. As i work i found time to take it to samsung customer care at paradise, secunderabad on 20th may. I told them about network problem and they updated my phone and told me if the problem persists get back to them. And the problem was still there and then i took my phone to samsung customer care immediately and they examined and told me that its motherboard is not working properly and it needs to get replaced that means my BRANNDD NEWW phone needed repair for which i didnt agree and i took my phone away and contacted samsung toll free number and i was contacted my ASHWATHI NAIR. She told me a sentence from the begining to end that they cannot get my phone replaced but just repair. I started complaining about the ddevice after 10 days as i had my deep trust in samsung company and i always thought it could be network problem or delay of updation. But i was told by customer care chief engineer that its mother board wasnt working. Why will i go for a brand new phone's repair when i bought it with soo much of good hopes.

ASHWATHI NAIR was initially trying to convince me in the beginning but later she stopped even to reply to mt mails. You can check what i have written to her. It was a polite request to her. But may be customer care in INDIA need a lot of training for good relationship with the customers.

From last month onwards that is september 2016 i started facing complete network problem. My phone doesnt work for daysssss and it itself gets working and then its network again goes off.

I mailed ASHWATHI NAIR again on October 7th 2016 stating that my phone has gone from worse to worst and I again requested her to look into this matter, she didnt bother to even reply to me. What a good job they are doing sitting in their position? are samsung employees not trained to talk properly to customers.. Not talking is not an issue now..it is about not replying. If u want i can send all my mails and her replies if u want.

I want any senior and high post employee to look into this matter. Or else i will keep posting my complaints on every website i find a chance. WHO WILL TRUST SAMSUNG NOW.

This is in regards to the complaint of my Samsung Handset (SM-N9208ZDUINS), bearing serial # (RZBH10SHXWV). Its JOB sheet number is [protected]
mobile number [protected]
email id [protected]@hotmail.com

Ashwita Nair's contact details
Aswathi Nair
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone: [protected] Extn 9673 (Mon - Fri, 09:00 AM - 06:00 PM

I want my phone to be replaced and im adamant about it. I started facing these issues from day one.

My 1 year old Note5 mobile has suddenly Failed, the screen got green lines, touch stopped working, phone cannot recognize the SIM anymore. The device still have 1 year warranty on it but Samsung refused to repair it under warranty claiming that it has a dent on the side, never the less the dent is very small and it has no relation to the problem as it happened a year back when i first bought the mobile. now they want to charge me $213 to change the screen.

I am buying Samsung 2tb hard disk.It is not working, every time formatting then only working few minutes.I am contacting so many times seller but seller not give any reply.I am also cont. customer care but no truthful result.My order Id-[protected].Pl refund my amount and resolve the problem.I am waiting nearly 60days but no response.pl help

This is Sumeet Shah, my 32" LED TV SMPS is damaged, Complaint Date: 30/09/2016, Service request number: [protected]. Cuttack Service Centre is not co-operating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.