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Samsung India, Led Smart TV / led smart tv (ua40k5570)

1 TARNTARAN, India

Sir,
I, rjinder singh purchased an samsung led smart tv model no. Ua 40k5570, from samsung smart plaza, owned by harjit singh &co.Tarn-taran, punjab on 8th september 2016.At the time of explaining(Prior purchasing) about the features of this particular led tv of above mentioned model no.They mentioned about the pre loaded 150 (One hundred nd fifty)games, but after the purchase of the above product post installation, found no pre loaded games as they (Harjit singh & co)explained/claimed about the games feature.This was brought to the notice of installing team, who also called their office, but could not rectify/explain as what exsactly or where the problem lies, so promised to trouble shoot at the very next day.They never came back the next day. On inquiring with harjit singh & co, on my next visit they promised to call the service engineer and the person from the co. Who would come and demonstrate nd rectify the problem.Also they(Harjit singh & co.)told me that being this product an led smart tv when connected to an active network(Wifi), automatically updates the games and new games are loaded, but even after connecting to wifi network from first day on wards till date every efforts to have shown this feature on the screen is gone waste.The seller(Harjit singh & co.)is giving falls information about the product and selling this product on inappropriate information.These kind of wrong informations are going have advers effect on the co's image and certainly the word of mouth going to effect the reputation of such world fame co.Please look in to the matter to resolve this problem nd restrain such sellers from giving wrong infos for merely earning small amount of money.

Samsung India, Led Smart TV

Zi
Nov 1, 2016

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