Samsung
Reviews and Complaints

I bought this samsung refrigerator in 2013 to replace a 20 years old frigidaire fridge (Still working). It was professionally installed by sears, and it had been under normal use by our 3 persons family. However, it began to make loud noise when the evaporator motor/fan was tuning after 18 months. Two weeks later the fridge part stopped working (And of course the noise went away as well). When we asked samsung customer service, they sent over a local service person. After 15 minutes check without opening up anything sealed, we were told the evaporator fan was damaged, and had to be replaced. And because it is outside the one year warranty period, and the fan was not part of the sealed system (Which would have warranty for 5 years) , we have to pay the $60 inspection fee and another $300 to replace the fan. Clearly the fan was completely sealed inside and there is no way I can see it and possibly damage it. This is ridiculous for a $1200 fridge. And I even don't know whether the problem can be fixed and problem will not bite me again (As the fridge was under normal use). I paid $60 but declined the repair.
Although defrost is not supposed to be necessary for this new fridge, I decided to give it a try anyway. Surprisingly, after that, everything was back to normal!
2 big lessons learned.
1. Samsung's defrost free fridge is not working as expected - - I would not buy samsung product again, and would not recommend anyone to buy samsung product.
2. The technician from samsung's local service center is either incompetent or misleading. They ask you to pay for something that is not even a problem, and of course, it is not covered by their 5 years sealed system warranty. — - I would not use them and trust them anymore.

Hi!
I am facing so much of botheration from the samsung products this time. The cell phone I complained about is causing the same problem again. Tit feels like wasting money on a useless mobile. I bought such an expensive phone, samsung galaxy s6 and its causing too many problems from starting. Firstly, the product problem, then the worst customer service and now even the worst technical assurance of the product. They are just selling their products, gaining profits and along with it, decreasing the quality of products. It is using such cheap kind of material that it is causing problems again and again.
Earlier, they changed my mobile phone's camera 2 times already, they put so many scratches, all finishing was rugged away and after that they changed the housing of my mobile phone. And now the same problem again. The camera is causing same problem. While we turn on the camera, ot makes vibrating noise and after some time, it becomes so much hot accompanied by strange vibrations.
Now, I request the complaints board organisation only to provide me with solution. I am totally fed up now. I am a student. I have a lot of burden. I cannot visit service centers again and again. This has totally become unacceptable by me. I am totally pissed of now.
I request to you to kindly help me. Either they change my product or refund my money. Thats it. There is a limit of harassment but it has gone out of it now.
I shouldn't say but samsung proved why apple is better than them and why it is going ahead of it. Samsung can just copy others, nothing else they could do.

Background:
The original cables from the Samsung Tab 2 were broken within 1yr of use. I had replace using aftermarket cable which would last 6mo or so. Went to Samsung store and was told to purchase a Samsung cable for $50 (after market cable was $10), but more importantly should there be an issue with the cable we can return at anytime for a free replacement (same policy as Apple which they honored no question asked).

Less than 1yr (problem 4 month of real usage) the cable was not working.

Returning cable:
Went back to Samsung store and sales rep says we can't replace the cable as we don't have it and you are better off to go pick one up from eBay.

Escalate to Samsung Exec support with all docs:

Was told.

Please be advised that all accessories come with a 90 day warranty after which if there is an issue with them you can purchase another one. We will not be replacing this accessory.

We are very sorry for any inconvenience that this resolution may cause to you.

My issues:
1. I was told that IF we were to purchase a replacement cable from you at a cost of $50, I would be able to get a replacement cable should I have any issues with it.
2. Apple will replace my replacement cable when it stopped working. We would assume Samsung would do the same, as I was clearly told they will. The Samsung cable cost nearly twice as much as the Apple one.

This would leave me to believe that Samsung
1. Does not train its employees properly
2. Samsung does not stand behind their product
3. More importantly Samsung does not care about its customers

Samsung Fridge On July 8, 2011, my wife and I purchased a Samsung Fridge from Best Buy, a side by side model # RS265 TDRS.

Shortly after we had it for a year, the cooling motor started to make a noise that sounded like a motor boat. The noise got worse and the fridge stopped working. WE had several service men out who said it we iced up. And we had to pull the plug and shut it off for two days to let it thaw. WE would lose all our frozen food as well as our refrigerated food.

I called A&E, the authorized Samsung repair company. Who I didn’t use before because they schedule appointments at least two weeks out. So I called them and $70 worth of dry ice later they came out and took the panel off and deiced the fan. From then on I have had them out about l time as the fridge starts making the noise again after about a month or two.
Last month the ice maker motor started running nonstop day in and day out. After about 2 weeks A& E came out and ordered a new ice maker. The technician came out and installed it and it wouldn’t work. He called Samsung engineering and they finally determined it was a short and we needed a freezer new door.

The new door came and two weeks later the A&E technician came to install the new door but the handle that came with the new door wouldn’t fit. The technician called Samsung but Samsung didn’t know what to do and said they will have to research the matter. That was yesterday, September 1, 2015.

So we have the new door without a handle, the ice maker doesn’t work and we don’t know what the resolution is. In the three years we have owned the=is fridge we have had about 20 service calls. Now the fridge is making its motor boat noise again, too.
THIS SAMSUNG REFRIDGERATOR IS THE WORST PRODUCT I HAVE EVER OWNED and I will never by another Samsung appliance.

I want to bring to your kind notice about quality of your product. On 4th of March, 2014, I had purchased a Samsung LED SMART TV. It developed a defect with in 3 months. It was diagnosed as ‘panel defective’. After calling the Customer Care Centre, an engineer visited my house and told that the panel is to be replaced and since the set was under warantee, as such the panel was got replaced. On enquiry from the engineer, regarding the assurance that this will not happen again, I was told that in case the same happens again, the set will be replaced.
Since, I had lot of faith in Samsung products; I agreed to the words of the Engineer. TV developed similar defect in the month of August 2015 again and complaint was registered with your Call Centre under Complaint No. [protected] dated 15 Aug . It has again been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 13000/-, which I cannot afford as its no fault of mine.My complaint was closed with the message that the repair service has been cancelled as the cost has not been approved by me.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention. I have already lodged a complaint with the CEO Samsung, and in response to my complaint, a call came from the CEO Samsung on Friday the 28th of August, 2015, wherein I brought to her notice the entire story and she gave me another 24 hours to see what action is required from them. But now almost 2 days have elapsed and nothing has been heard from them. In this connection a SMS was also received by me from the samsung customer care where in it was stated that my request has been registered under reference no [protected] dated 28.08.2015
You are requested to kindly take up the matter with the company for changing the panel without any charges or Replace the Set with a New one as their Reputation is more important than Company rules…
Looking forward to hear from you as I am in Full tension & depression for no fault of mine… In case no suitable action is taken by them, I will be constrained to take up the matter with the Consumer Court for which I have already registered my name .

(Rakesh Koul)
R/O SWARAN COLONY, TRILOKPUR, CAMP GOLE GUJARAL
TALAB TILLOO, JAMMU J&K 180002
MOBILE NO; [protected]

Dears
I had a very bad experience with the customer service in Egypt 'at Elmohandseein branch located at wadi elnile street
I bought note 4 last march from UAE and since 2 weeks my phone was fall down on the street by accident which resulted with broken voleum key
Since that time the phone is working only on the safe mode which let only the basic applications already exist on the mobile to work and others not.
I went to samsung customer service 'mentioned above branch 'they told me that the frame and voleum key will be changed against 800 l.e.
I accepted and i got it after they fixed it next days i was trying to use the selfie cam. I found it not working while it was working same day i gave them the mobile ! I went to them again as they gave me guarantee letter for 2 weeks and i found the answer

if you came next day direct we were able to check it but now we couldn't trust u as u may did something wrong with the phone during these couple of days which is not logic as if they are right i can do the same thing in a minute no need for few of days. First the Rep. Told me 10 min. To check what is wrong with my phone, i staiyed for around 30 min. Then remind him with my case. He went inside then came back asking me to leave the phone with them for an hour to check what is wrong without proof confirming that i am leaving my phone with them and the customer service representative told me that i can go doing anything outside then come back to get it as it will take long time
Finally they asked me for another 450 L.E. To fix the cam. I refused and left them
Next day i was trying to use the pen i found the S-Pen is not working suddenly considering that i am not heavey user for the S-pen and it was working very well till they kept it for around one and half or 2 hours to check the cam performance
The age of the pen now looks damaged and of course it didn't come to my mind that they did soemthing wrong with it to check it before leaving their premises.
Finally i asked them to submit complaint that they are not considering that i am still within the gurantee period as per the document i have from them the head of the shift told me that nothing like that is existing there and i can call the call center and tell them.
Regarding the S-Pen, I thought that if i changed the tip of the S-Pen it will work easily, but i found the same problem it is not working
I am not sure if you can go through my message or not; if it will be considerd or not
I hope i can get an answer as it my first time to face situation like that with samsung and i am really surprised of the attitude

I hope i can hear back from you and help me
Thanks in advance
Reham

After 3 years and 4 months of use, the compressor failed and the repair person found that all the Freon had leaked out. The warranty had run out at 3 years. We asked Samsung to at least reimburse us the $80 cost to diagnose the problem, but Samsung denied any responsibility or reimbursement. We had lost our original purchase price plus an incredible amount of food that had to be thrown out. We were unwilling to repair such a defective machine. We think that since the fridge was so close to the warranty expiration and since the failures were so massive, that Samsung should have been willing to reimburse us something.

Service order no: [protected]

Purchased S6 3 months ago from Emax store in Dubai. 10 days ago, the phone got switched off at once and I was not able to switch it on since it was also not charging as appeared. Went to Emax store in Mirdiff city center where they requested me to take it to Samsung directly for a faster process providing me with the serial no., etc.
Samsung took 7 days and then someone from Technocare contacted me to confirm if I am ready to pay 970 dhms for a repair. I asked them to send the phone back with the report and I would take it up to Emax.
Yesterday, when I took the report to Emax, they are saying they will send it again to Samsung to check what actually happened but most probably, it's my fault.

As per the report, the phone is not booting and is out of warranty. What the heck does the warranty mean? They are telling me if technocare (read SAMSUNG) is asking you to pay, YOU HAVE TO PAY FOR SOMETHING I AM NOT RESPONSIBLE OF. The stupid report does not mention anything for which I had to wait for one long week.
If they don't resolve this and either repair free of cost or refund or replace the phone, I am going to take them to courts.
This is my 2nd horrible experience with emax after there Fly for free scam.

My husband purchased a tablet for me. The tablet stop working no able to charge it. I called samsung after telling 10 different represatives. I finally was told to send the tablet to samsung I was provided a shipping label. After waiting to hear from samaung a week I decided to call for the statues of my tablet put on hold was hung up on. Then finally able to speak with a live person, I was told my tablet was shipped back to me unrepaired even though it was under warranty, because it has a international model number. I live in the united states the tablet was purchase at a store in the united states. This is outrages that samsung can not even honor there owe warranty. I will never purchase another samsung product.

I purchased a DMT300RFW dishwasher in April 2012. It had to be replaced one month later then in February 2015 the water level sensor went bad. That cost $300 for the service call and $30 for the part. Why was it so high to fix? Geek Squad charged $200 trip fee and $100 to pull the dishwasher out to replace the product.
Now here it is August of 2015 and guess what - THE WATER LEVEL SENSOR WENT OUT AGAIN. they want another $330 to repair. I don't think so. I basically paid $277 a year for this dishwasher. That's unbelievable! I had to buy a new dishwasher. I am not happy
Would I recommend Samsung appliances NO!.

Dear Sir/Madam,

I bought a Samsung J1 in May 2015. Since then it has had several problems. Communications cut, and internet applications are too slow. I took it to the after sales service three times. The same defects persist. When I took it for the forth time, they still wanted to repair it. I demanded a new phone. Now I have been without phone for two weeks. Each time I call the help line, or I contact the after sales service in my neighborhood, they say they don't know when I can have a new phone. That is not an adequate situation. I have been loyal to Samsung for more than 16 years. Now I doubt if I may buy another Samsung product. For the moment I need a new phone urgently. Can you please urge them to provide me with the new phone? Thanks.

I was mentally harassed in Samsung Centre. I called to their customer services and told that I needed to change one item. When I came to their centre, it turned out that such item was missing. They promised to contact me soon and change the item. Ok, the rep called me 2 weeks later and told that they received the necessary item. I came 3 days later, because I couldn’t do it earlier, because of the job, but the rep was rude and started to yell at me. I haven’t ever heard such terrible things.

I bought a new s6 from best buy ~5 weeks ago. Since the day I brought it home it required recharging 2 times/day if I barely used it, or 3 times per day if I used it. I brought it back to best buy numerous times, but they could not find anything wrong. 1 week ago the microphone stopped working (I could not talk on the phone. Best buy told me it was my problem and they refused to provide any assistance. I called samsung and got a return label. Today I received an email from samsung saying that they were returning the s6 to me unrepaired because my reactivation lock was activated. Why wasn't I told to turn this off before I mailed it back. More importantly: why didn't the tech call me (They have a valid home phone number, or email me, so that I could go online to turn this feature off?
I am very disappointed with the quality of your product, and extremely disappointed in your horrible customer service. I have never spoken to anyone who has had these problems with an iphone.
I still do not have a working phone, and probably will be without one for weeks by the time samsung finally solves the problem.

Hello. I am loyal customer of Samsung. I have been buying Samsung products for more than 16 years. The products I have at home range from AC, TV to mobile phones. I have been quite happy to own such products until last May when I bought a Samsung J1. The phone had many problems. Communications cut very often, and Internet applications together with Facebook and mail freeze too often. Since the I have taken my phone four times to the after sales service. The defect persists. I asked for a new phone in vain. The call centre did not believe me. They told me to fax the maintenance tickets to them. I said it was not my responsibiliy to do this. They insisted and said that it was the only way to track the maintenance frequency. I went once again to the after sales service to ask them for the maintenance tickets, they said thay don't give this, and the call centre can track this thanks to the history. I called back the call centre, and I was angry to make me endure all this. They hanged the phone. I am very disappointed about Samsung. I dn't think I'll remain so loyal.

in 2013 we purchased a Samsung washer and dryer. We purchased a 5 year warranty with full service / repair contract. In 2014 the dryer broke and it took 2 weeks to have it repaired. On July 22 the washer broke. We have called every day since the 22 through the 27 and Lowes service people continue to tell us they can not find someone to fix the problem. How long do we and our kids have to go with out a washer machine that we paid $800 for? Lowes service is horrible.

Submitted a galaxyS4 for repairs under warrant I now have to payR3300 yet am still paying the installment of R400. If I can not afford to pay the repairs fee I must pay a rejection fee of R250. Please help. Reasons for rejection of warranty is previous work done of which is not correct there was no previous work done on the phone.

My TV has the same symptoms described in the Russell, et al. v., Samsung Electronics America, Inc., settlement and this is a known capacitor problem that the company, post settlement, has started to ignore and fail to acknowledge in its customer service calls. and I'm pretty certain that they didn't take care of the issue entirely through the previous settlement or didn't entirely account for the scope of the models affected by this product defect. From my brief research, this is the number one complaint on Samsung TVs from consumers online e.g. - www.Consumeraffairs.com. Yet according to Samsung's policy and Margo(Executive Customer Relations agent) they are treating this defect as a warranty issue and so if you're out of warranty they wont help you with the easy solution - the cost of replacing these capacitors.
Now only solution is seeking to join the investigation on a new class action.
Go to http://topclassactions.com/

Iam gowtham. I buy mobile phone samsung galaxy s4 (Black color) on 1 june 2015 from awok. The item found faulty that is the audio ic of the phone failure. Reported the awok customer care delegate through [protected]. Taken back the mobile for replacement. During the receipt of new handset samsung galaxy s4 (White color) customer care called me for the confirmation; I tell the several times to verify the handset with their technical team; they agrees & promise that it wont happen again. They delivered the handset on 21 july 2015. Again the handset not even getting switch on; found battery not working. Reported the customer care to take mobile and return back the paid money but they refuses and said they will take it back again for the refurbishment.
I really fed up and depressed with the worst customer service and poor satisfaction to the customers by awok. Still im confused & questioned to take the next step.
I need justice from any of the support team. Please help me.

This is invoice no - 570858 of the delivered item.

My name is Daryl Glass, we live in Jax. Beach, Florida. My wife and I both have Post Polio Syndrome, my wife is still paralyzed. We brought a Samsung Aqua Jet URT Washing Machine last Aug., 2014. We have too wash 3-4 loads every day. On July 6, 2015, I reported to Sears here in Jacksonville that the washer was getting off of tilt ans shutting down. In the last 2 weeks, the repair man came 1 time, stayed 10 minutes and left. Never did call back nor set up another appointment Every time I call, we get the run a round, pass the buck from the service department, supervisors and the repair company they were sending. The model of the JUNK is, # WA45H7200AW1A2 It was brought from the Sear Outlet Store in Jacksonville from Assoc#: 1750 on *-6_14. Sales check : [protected]. Serial number is [protected] 672LWYRA. This is not the Old Sears, this is terrible..