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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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6:21 am EDT
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Samsung service issue

SAMSUNG service partners Sri Sai Enterprise is worst than fish market, my mobile is with them for last 40 days for repair, my handset was working fine after they replaced mobile battery but the same was not charging for which they had taken back for repair and from last one month it is with them, now they are claiming that the PA board is bad and not available, i have escalated to Samsung but the respone is poor, i would suggest not to by Samsung mobile if you want to use more than an year.

Worst, Pathetic service ever seen

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R.S.RAJPUT
, IN
Nov 16, 2011 6:13 am EST

Dear sir, Recently I have bought a new microwave oven model no:CE 1041 DFB, capacity-28 Ltrs from your authorized dealer KAMALIA ELECTRONICS, 46, Talkatora Road, Alambagh, Lucknow which isa Value Plus shop also on cash payment against sale invoice NO.739 Dt.24.10.20 .As the MICROWAVE OVEN was provided in a sealed carton which was eventuly opened by the demonstrative agent of your company a NOSSLE FOR HOLDING THE SKEWERS WAS FOUND MISSING IN THE CARTON.From that day I have called &informed your AUTHORISED DEALER KAMALIA ELECTRONIOCS so many times and despite given verbal assurance our complain has not been rectified since without THAT NOSSLE we cannot BARBECUE or prepare any TIKKA SERIES the whole purpose of buying a MICROWAVE has been DEFEATED and the OVEN is of no use.It also raises a question on the quality of customer services your REPUTED COMPANY provide to their esteemed customers.SIR I hereby through this coloumn take the appourtunity to address my complain directly to you hoping you will take a STRONG NOTE of my complain and RECTIFY IT at the EARLIESTor else we will be left with the ONLY OPTION but to move to THE HONOURABLE CONSUMER COURT TO SAFEGUARD MY CONSUMER RIGHT.In anticipation of your quick response.R.S.RAJPUT 551K/98 BHILAWAN ALAMBAGH LUCKNOW- 226005 U.P.

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5:29 pm EDT

Samsung I will not buy another samsung phone and maybe not ever buy a samsung product

I have the Samsung Behold touch screen phone which is less than 1 month out of warranty. The touch screen will not work and this phone can now only be recalibrated by a factory technician. They want $70.00 plus S&H to fix this problem. I think that this is a design flaw due to the fact that the phone has no hard reset that would restore the calibration to factory defaults. I also feel that malfunctions so close to warranty should be fixed under warranty. I will not buy another samsung phone and maybe not ever buy a samsung product (at least knowingly). I am very Irate because I spent a lot of money on this phone and it is worthless. A $15 Nokia cel phone now outperforms this worthless Behold phone built by Samsung.

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SamsungCarla
Plano, US
Oct 19, 2011 4:58 pm EDT

Hello,
I'd like to apologize for the touchscreen issues you're having with your Behold. Samsung's Executive Customer Relations team would like to speak with you to see how we can resolve your issue. If you send us your name, phone number, and email address to Social_Support_Mobile@sta.samsung.com, a member of our ECR team will call you to see how they can help. If you have additional questions about your Behold, you can contact the Samsung Social Support team at @SamsungSupport on Twitter or Samsung Support on Facebook.

Sincerely,
SamsungCarla
Samsung Social Support Team
@SamsungCarla

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3:33 pm EDT
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Samsung uncompromising customer service

I have a very unpleasant incident today with
Mobileone Ltd! As we requested for an early recontract on take3 plan, we were promised agreed on the line with their customer service officer, Amy. After waiting for 90mins for our turn, we were told that this was not conversed in our conversation with their representative. Despite being involved in an another one hour of negotiation, they refused to bend their rules for my wife who has been their loyal customer for the last ten over years. We even requested for a discount or rebate off the phone price on normal plan. Their answer was : it's actually your choice of phone and M1 unable to give rebates as requested. That being said, a big telco company like mobileone, being unable to cater to their customer requests and keeping their stand is so uncompromising and so call " ungrateful ", so being loyal to them does not help a bit at all in such situations, we had better switch telco for a better customer service. The worst thing is my wife got rid of the old phone before going down to recontract, which only add fuel to oil.

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10:04 am EDT
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Samsung mobile stolen

I, prerana gajbe, had purchased a samsung star 2 mobile phone (model no. gt-s5263) on 17-08-2011. but, it has been stolen from my hostel today [protected]) in the morning.

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1:07 pm EDT
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Samsung terrible customer service

I bought a 55 inch Samsung LED 7 series for 15, 000Dhs, and to have it stop working 8 months later. When I called the service centre I had to beg them to send someone to look it at. The person came 24 hours later barely speaking a word of english and mumbled that he had to take the TV. When asked when it would be back he said 2 days max. Now 5 days later I am still waiting for it back. Ive called customer service many times and demanded for the issue to be escalated, and of course you guessed it still no one calls me back. I even asked for a spare TV to be sent to me, so that at least I would have something to watch, but again, no one can tell me anything or make a decision. This is the worst service I have ever recieved. You would think buying such an expensive TV would ensure better service, but this is quite the opposite. Im still waiting for my TV and a call back and I am sitting at home all day with no solution. Everyone be aware that Samsung absolutely suck, and they have lost a customer for life. I work for one of the largest retailers here, and will be spreading the word about this to everyone I know.

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JDR2
, US
Mar 07, 2017 3:52 pm EST

I think the worst part of the whole fiasco with Samsung customer service is that I have an extended warranty from another company to replace the phone if Samsung does not repair it. because the phone has a one year warranty and I only had it for 4 months the extended warranty company wants me to send it to Samsung first (read fine print on your square trade warranty and their call center is out of country to). Samsung sends the phone back unrepaired and refuses to send any printed info stating why they did not repair it. What kind of company refuses to put something in writing? DIshonest COMPANY! The trust factor is lost, I won't buy anymore of their products and the out of country call center drove me crazy. They told me I did not call in the right time frame and it was my fault, apologized a million times, but did nothing, 3 supervisors later still no resolution, but a 100 "sorry can't do that". So beware even if you have a extended warranty Samsung will refuse to provide any written documentation for you. They will only say "it was not fixed"

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Sachin Dixit
, US
Jun 16, 2016 5:18 am EDT

I have purchased the Samsung Washing Machine 2 years ago, Now machine is giving issue so called up the service center. They took the machine and quoted the price which is 50% of the machine cost. I told the this is very high they told nothing can be done as these the rates for spare parts which they receive from Samsung. I also argued how come machine is faulty in just 2 years for which they were unable to answer. Earlier machine we used for 6 years whitout any fault that too was low end brand. Quality of Samsung product are going down and down with day passes. I purchased the Samsung Machine just by looking at the samsung which i believe is the biggest mistake. Suggestion to Samsung, please also work quality otherwise days are close for you to loose the reputation from the market.

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Sakeer Cp
, US
Mar 28, 2016 2:06 pm EDT

I have recently bought one samsung S7 edge from Lulu store abu dhabi mushrif mall, it was pre ordered and i received the mobile from the store on 9th march, but unfortunately the next day onwards i have noticed that the mobile display has some flickering issue. I have contacted Lulu store after few days but they told me that it will take 15 days to process so i was instructed by them to go directly to the EROS store (EROS is the contact team for service and warranty ), so as per the guidance from Lulu, i have visited EROS and submitted the mobile, the next day i have received a call from ADNAN he is from Samsung service centre and they told that they can not replace the mobile, they can only repair the mobile and will replace the LCD display screen only, but i refused and told him to give back my mobile as i don't want to repair my new brand mobile which was bought few days before only.

This is very disappointing decision from SAMSUNG service centre team as we have expected the quality or at least a good service from samsung but the response from Samsung store was very disappointed and it is truly unacceptable.

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KYMMM
, US
Apr 07, 2014 6:40 am EDT
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I purchased a wash machine from Samsung one year ago and it has already stopped working. It was picked up by 2 repair people who told me I would receive a call within 2 days to let me know the status. I never received a call, so I called and no one knew anything about the status of the repair and said they would call me back. Again, no call.. I have been calling on a daily basis for the past 2 weeks to find out when my washer will be repaired and every day I get a new lie. The representatives at the Abu Dahbi service center are a bunch of clowns who don't have a clue and don't care. There are no coin op laundry services in this country and it is getting old asking my friends and neighbors to borrow their wash machine. I have 3 kids who don't have many clean clothes left to wear and my laundry baskets are starting to smell from sitting with dirty towels and clothing for so long. By the way, the last wash machine I owned was a WHIRLPOOL brand which lasted over ten years without one problem. Samsung products are cheap and their service is even worse!
Never buy Samsung products again!

Valerie
Valerie
, US
Oct 28, 2008 2:18 pm EDT

After 18 months of ownership the TV failed terminally - Samsung "Customer Care" not interested! I will not be purchasing another Samsung product. If Samsung are serious about quality then they should offer more than the bare minimum in terms of warranty.

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Mohanned
, AE
May 17, 2013 5:38 pm EDT

I have faced the same bad treatment! Much worse actually, , now it ha been 3 months and no one from Samsung or Eros are coming back to me or giving back my tv.. They are just giving me lies... I really regret buying their smart TV.. Worst customer service ever.. I can not even complain for their head office.. No matter how good their tv is i promise you that their customer service is the worst.. I do not recommend samsung to anyone

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mariann s
, AE
Nov 03, 2011 7:38 am EDT

I totally agree with your comments on Samsung here in the UAE. I have had problems with a washing machine, I will be purchasing other products but most certainly never another Samsung.

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azbeergirl
Tucson, US
Oct 14, 2009 2:25 pm EDT

Same exact thing happened to me. Same time frame 18 mo. Know picture on my lcd only sound. My last tv lasted 23 years!

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5:32 am EDT
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Samsung samsung galaxy fit s5670

Samsung has launched a Galaxy Fit s5670 mobile phone in India with the 5 megapixel camera and a resolution of 2592 x 1944 pixels with digital zoom and multi-touch zoom options. It is powered with Android 2.2 and has a excellent battery backup up to 642 hours of standby time in 2G and up to 421 hours 3G applications. With attractive price and outstanding features. Samsung Galaxy Fit S 5670 mobile phone featuring with 600MHz processor, QVGA TFT display, internal memory of 160 MB, expand its memory up to 32 GB, 2GB pre-installed MicroSD card, 1350 mAh battery, 108.2 grams, digital zoom, social networking sites, instant messengers, USB port, GPRS, Bluetooth, Wi-Fi, GPS, 3G features3.5mm headset jack, Edge, FM radio.Posted by niserviceb6

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Sathish D
, IN
Mar 15, 2013 2:18 am EDT

A guy stole my mobile yesterday night at 1.30 pm.
It was a Samsung Galaxy Fit S5670
I use Airtel SIM card, no: [protected]
The IMEI : [protected]
Email : Sonoffire619@gmail.com
Ph: [protected], [protected]

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Airtel Presence
, IN
Mar 15, 2013 3:16 am EDT

Namaste Sathish,

This is to inform you that your concern listed on 15 Mar. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Ashutosh patil
, IN
Sep 26, 2011 11:09 am EDT

tell me how to work in wifi

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Ashutosh patil
, IN
Sep 26, 2011 11:08 am EDT

wifi is not searching devices& asking for password
tell me about how to connect it by neighbour wifi connectivity.

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9:40 pm EDT
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Samsung wireless and home phone service

My wife and I decided to try the promotional, "free" phones (Samsung solstis 2) for 30 days. First they sent 1 solstis and a slider phone which I had to pay and insure to return. Then they sent the correct phone, but it had a duplicate phone number of the other solstis, by the time we got the number straightened out they had received the slider and promptly cancelled her service because she had returned it. Meanwhile back at the farm..
I had been trying to ascertain our billing info, when I logged into the account it would say 0.00$ next billing cycle in 01/01/70, huh? By now our trial period had past, we both still do not have text service and our first bill is $362.99. Wwwhhhaaaattt? We, cumulatively have used 8 minutes of 700 family talk, 54mb data usage, just trying to gather info on the mixups. I had included unlimited data for $30 a month (Which is twice my dsl at home) the 700 min. Shared was supposed to be $60. Thank you at&t, p. S. My landline bill was $115.46. I no longer wish to talk to anyone on the phone, ever... I feel violated and dirty. Charles hutchins

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Wiswrite
Northbrook, US
May 29, 2012 4:38 am EDT
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This is exactly the type of deception that I fell for, here in Illinois. The salesperson led me to believe that I was trying out the Home Phone Connect device...and instead am being held to a 2-year contract, complete with cancellation fees, for a device that was never used. Multiple calls to Verizon have led to no resolution. I am contacting my state consumer protection agency, the Better Business Bureau and the FTC and plan to switch our mobile service to a competitor -- after being a customer for 20 years.

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John Pall
Dripping Springs, US
Sep 20, 2011 5:40 pm EDT

I changed to Verizon Home Phone Connect for $20.00 a month, have Caller ID and Voice Mail and a bunch of other stuff I don't use, uses your reuglar house phones and have found I can get a dail tone 100 feet from the base station, and am more that satisfied, this was the beginning of July 2011, I was all ready using Verizon Internet Services which was cheaper that AT&T land line and much faster. My total bill for both services is $55.00 per month where I was paying $74.00 for AT&T and did not include Internet service.

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10:21 am EDT
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Samsung half screen

i buy one samsung LCD32" model no. LA326450 by in doha. qatar four months before. its screen have fully lines canot see properly pictcure. kindly I need to repair this lcd.

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12:22 pm EDT
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Samsung faulty piece

Dear Sir,
I purchased a samsung mobile from mobile store on march 2010, Model No. GTS-5560. when I purchased this mobile I am facing continusely problem. when mobile warranty period coplete my lock key has hanged I went to service center and said them this mobile mother board must be changed, I reqest to more them for any help but they didnot agree for other help. At last I changed my mother board in april 2011 after then I have facing toch problem
So I am very angry with samsung mobile,
so please solution my problem,

I want to ask a question to samsung mobile company
Ques. When you manufacture a new mobile you have only 1 year life period of product.
If I ask this question in servis centre they reply these are sets only for higher class family whose change mobile very friquently.
Sir I am waiting your answer
I am sending you proof of my mobile

Thanks
Ajay Goyal
[protected]
[protected]@gmail.com
Jaipur

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3:23 pm EDT
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Samsung battery life and tilt

I am a Samsung believer, but I an reall disappointed with the battery life. I use my phone a lot and it does not even last the day. If I use the internet or any applications, it lasts even less. For the type of work I am doing I need to be in contact all the time. The phone is great but due to this problem I am not a happy customer and will not recommend it any business person.
What can be done and how can you assist me? The phone is not even a month old and teh tilt function stopped working as well.

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balastra
, AU
Nov 17, 2011 1:24 pm EST

I agree, the battery in this very impressive phone is worthless ...this renders the phone useless ...samsung has spent many millions creating a phone, that runs on a useless power source ...the battery should have been at least twice the capacity ...yu cant go any where with out an exterior power source ...such a let down !

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1:44 pm EDT
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Samsung not working

Hi we bought a fridge from Samsung exactly four(March) months back from the very next day onwards it leaking from back from the next day onwards we complaint the situation to the dealers and they promised us to replace the product and they directed us to the Samsung dealers . from that day onwards till today they were very irresponsible and treating us as slaves . what a nonsense is this we the customers buying products from Samsung means that we will get a product which is useful for the life, the fridge is not working and we are not getting any help also .sorry to tell you this is absurd and ridiculous .I brought this product from Ernakulam Kerala . i am residing in Aluva near to the shop which i buy this and and Samsung has a office here . First one officer Mr Prasant called us for the situation and i told them the story and he also told me that he is going to replace the product, then day by day he tried no interest in this case, then we call him and ask for the situation them he told us that he will send a staff in the coming days and no body reported till one week.And let me tell you the fridge was leaking like anything into the kitchen and floor was wetting badly all the day and apart from the other jobs we got other work to clean the floor . we called up Prasant and told him the situation the he had the same story that he will send the staff . And after some days with all this calling up he finally send a staff Mr Santhosh . he came and checked the situation and not able to find the situation and went off without telling what had happened to the fridge. and he told us he will come and check the next day . but he did int come and very sad to tell you that the fridge was overflowing . then after few days Santhosh came because we called him to tell the situation . once more he came and checked his routine checkup and found nothing about the leakage . the he also told us that they are going to replace, but that didint work out . now this is September and fridge and the complaint remains the same . we are wasting our lots of money for calling them of no use . now the situation is they making us fools like Santhosh is asking call prasanth and vice verse and they are laughing if we are asking the matter and we told them that we are going to complain to customer court, they told us that no action is going to come, that is really ridiculous they are not at all bothered it seems, and today i called them an sorry to tell you both switched off their mobile after seeing my number . And our fridge is in the same condition leaking and terrible sound . This is very disgusting and very bad for the Samsung company, I tell you i will never recommend any of my known people to buy any Samsung product . never ever . we had a huge belief in Samsung and a great hope but all lost . And i want to tell you one more thing when once i ask Santhosh that Whether samsung is not making the same product, then he told me that they are making the same product and all the product is having the same problem, i dont know what rubbish is this how can a staff of well known company can say like this this is a very bad reputation for the company if you have got such irresponsible and adamant staff like Mr santhosh and Mr Prasanth in you company. I as a customer need some justice from you and i am deeply rely in you that you wont disappoint me. Please make arrangement for my product . I would be very happy if you could take immediate action for this .i hope you will do the rest. i am working in Press Trust Of India as reporter.
Thanking You
Femy Francis

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5:42 pm EDT
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Samsung samung authorised service center dhule poor service

Dear sir,

This is to inform you that I have purchased my samsung mobile model s5620 monte from dealer m/s. Thakur and sons dhule, maharashtra, on date 22/11/2010 and I had a problem with my mobile from last 2 months and because that I submitted my mobile to authorised service center of samsung mobile for 3 times for the same problem but at last they took 1 months to change it motherboard but till my mobile having same problem when asked them they are told me that sir your mobile's motherboard is totaly changed but I dont think so that they are did this but due this problem I stayed at samsung service center approximately half or some time 1 hour in quee but they took there time to answer me after the long waiting in quee n after that they told me many times ' sir please come later ' and I m living 50 km away from the authorised service center so they total time in this with great harassment.
Hence, I kindly request you to look into the matter and expedite the same at the earliest

Regards
Sandip vende
Mobile no [protected]
Sandip. [protected]@yahoo.com

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Update by sandip_vende
Sep 02, 2011 6:15 pm EDT

! Samsung really cares about customer Good will !

Special thanks to Customer Support Team about there warm intention toward to the customer satisfaction,

My problem has been successfully solved by the Mr.R.M.Joshi (owner of the samsung service center dhule ) they are personally analyse my mobile for the problem and in there own supervision the problem is now solved, so now i am really happy with the samsung team and i really thank full to Mr.Joshi for there personal interest to give a perfect solution for the problem and also thank full to the MR.akhilesh.kr and anand.p2. n every person, they are belongs to Customer Support team Samsung India - Korea

Now i am also one the satisfied customer of the samsung

Sandip Vende
sandip.vende@yahoo.com
[protected]

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12:26 pm EDT
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Samsung alarm (organiser) working and problem with camera

Hi,
I bought Samsung mobile few months back in Bangalore. Currently I am residing at Noida. I have couple of problems:
1) This mobile's alarm (even the whole organiser itself) is not working properly. Eg If I set alarm for next few minutes or an hour, it rings but IF I SET ALARM FOR NEXT MORNING OR I SET REPEAT ALARM IT DOES NOT RING AT ALL.
2) The camera was working fine earlier. But now its showing view and even takes the photos which looks like photo negative (even reddish type).
Please help in resolving this issue.

Thanks in advance.

Regards,
Hem

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Update by HemantTiwari
Aug 25, 2011 12:50 pm EDT

Hi
Sorry I put comment for my own request by mistake.
I thought its a complaint raise by someone else.

Regards,
Hem

Update by HemantTiwari
Aug 25, 2011 12:42 pm EDT

Yeah its creating same problem for me as well

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jonathanbk
, TZ
Feb 15, 2012 2:27 pm EST

samsung c3222 when i open the camera doesnot open, msg of error coming, please help me

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justrajeev
, IN
Dec 17, 2011 2:01 am EST

I bought samsung chat GT C 3222 in Feb this yr..from d 1st day it had d problem of sudden switching off..and now various problems..like alarm not working, doesn't charges battery though charger but takes charging through data cable, etc are occurring. pls, do something.
Thanx & regards..
Rajiev [protected]

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MOUCH
, KE
Sep 27, 2011 12:51 pm EDT
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I bought Samsung mobile few months back in Kenya Nairobi. I have problem with the sound most of my call i have to be loud for them hear me, and if i ask them its like am in bar or a hall

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12:11 pm EDT
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Samsung camera

Respected sir/mam
I have samsung wave533 (Gt-s5333) bayed in jaipur on 22/4/2011 from krishna enterprises (Invoice no. 24430) and I have a problem in its camera
I have complained in for this and the software was re installed the
Problem was resolved but the next day when I used camera the same
Problem raised I again complained in your customer care and they ask me for a call back from technical department and when the call came they told they can not do anything and talk to manager for final query. And again when I called the customer care they said this is not possible and technical department will only help.
I am not getting right inquiry and thinking I have done mistake that I
Got a samsung mobile and do I have only this work to call your customer care for problem again and again.Prateek gupta
([protected])
([protected])

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10:49 pm EDT
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Samsung samsung - poor customer care

Hi Sir/Madam,

I am Karthick, I am an Indian, currently staying in Riyadh, Saudi Arabia, I bought a Samsung Galaxy S2 mobile from an electronic shop(Jarir) here in Riyadh.
I’ve bought it under one year national warranty and used it for just two days, and suddenly I found an issue with the camera of the mobile(Kindly read the below mail for more info of the problem), hence I took it to the Shop, but the shop refused to replace the mobile and asked me to contact the Samsung Service Center. I went to the service center and explained the problem, they promised me that I will get a new mobile or full refund of money within a week, hence I registered the issue and waited for one week. After a week I went to the Samsung service center, they told it will take one more week, hence I patiently waited for one more week. Even after two weeks they didn’t even call me once regarding my phone, I had to go to the service center myself for inquiries.
At last they gave me a DOA certificate to get a new mobile, and they also gave me a mobile number and asked me to call that number and get the address of the replacement office, me too agreed and called the number given by the service center executives, one guy picked the call and spoke in Arabic, I couldn’t understand what he said, and then he didn’t even pick the phone once. Any how I took a taxi and went to that area and tried my best to find the shop but I couldn’t find the shop. I called back the Samsung service center people, but nobody picked my call. Already it was noon hence I called my office told them to consider half day leave. With lot of frustration I went to office that day. The next day morning I went to the Samsung service center and explained what happened the previous day, I was surprised that nobody reacted for my concerns. Still with lot of patient I asked for the actual address of the Mobile Replacement office, this time they gave me some landmarks (Shame on them still they don’t know the exact address of their replacement center), hence I confirmed the address and took a taxi again and went to that area and somehow I found that office.
I entered that office and showed the Replacement letter, but the people there said they are not replacing mobiles anymore and asked me to check with the Samsung service center. I called the service center people from there, they said, they have to get a special approval from their manager to proceed further, and they told me that they will contact me in another two hours. As usual they didn’t called me, hence I had to call them back. The guy told they need one more day to process the request. Still I kept silent. After few minutes I got a call from an unknown number and a man spoke to me and told he was the Manager and he told me to come after two days to collect my new mobile.

Lessons Learned
I didn’t thought Samsung would be such rude to their customers.
I will never ever buy a Samsung product in my life time (Even if they offer it for free).
I learned a good lesson, and I am warning people, When you purchase costly electronics, please check your precious products before getting out of the shops.
Else you will face the above difficulties.

My Loses
I’ve spent Rs2000 INR extra for running behind the service center people, even now I don’t have my mobile with me.
Gained a bad name from my company for not concentrating on my work properly.
Last but not least, I am mentally sick because of this atrocious attitude of Samsung executives.

Sorry I don’t know whom to complain regarding this issue, hence I am sending this mail to all the consumer commission authorities, expecting at least one of the above council will to respond to my request

Else, Can you please forward this mail to the concerned department and do me the needful.

Thanks
Karthick

From: karthick k
Sent: Tuesday, August 09, 2011 3:14 AM
Subject: FW: SAMSUNG Galaxy SII Red Tint Issue in Camera

Dear Sir/Madam,

I am Karthick from Riyadh, Saudi Arabia. Just four days back I bought my Samsung Galaxy S II.
I used it for just two days and the phone was really awesome. But unfortunately I found an issue in the camera of the phone.

Issue Description:
When I tried to take a photo or a video in low sunlight or inside a room without artificial lights or camera flash, I found a RED PATCH in all the photos and videos.
This problem doesn’t appear in bright sunlight or if there is any artificial light is on, it appears only when I take a photo or a video in the above scenario.
But sometimes even with FLASH on I am getting the RED patch in the photos and videos.

Request for Replacement:
I surfed the internet and found few of the users have the same issue and they have replaced their handset.
Hence I went to my retailer here in Riyadh and explained the issue and requested for a replacement, but the retailer asked me to get a letter from a nearby Samsung service center as a proof to replace the handset.
I went to the nearby Samsung Service center and explained my situation, they said they can’t decide the issue, hence they want to send the phone and the issue description to SAMSUNG Korea to make sure whether it is a faulty handset or not. I have launched a complaint in the service center and I have attached all my invoice details with my phone for your perusal.

Note : The phone is just 4 days old, hence kindly take care of my phone, and hope I will get my replacement very soon.

Here by I’ve attached my Phone and Other Details.

Model Name : SAMSUNG Galaxy S2 GT9100
Serial. No/IMEI.No : *358537/04/304506/0*
In the Complaint Sheet the Serial. No appears as : [protected]
Date of Purchase : 04-August-2011
Date of Complaint : 08-August-2011

For more Information on the issue, kindly visit the below links from www.Youtube.com

http://www.youtube.com/watch?v=QznuN_ZUh-A
http://www.youtube.com/watch?v=EJ-14AeaHqo

You can also search for “galaxy s2 camera issue” in www.youtube.com for more videos stating the issue.

Thank you for your Understanding.

Thanks
Karthick

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afsal,kallingapadan
, SA
May 30, 2013 8:40 am EDT

SIR;
MY MOBILE PHONE WAS LOST BEFORE ONE MONTH.CAN YOU PLEASE SEARCH MY PHONE, AND RETURN TO ME .
THANK YOU

A
A
abhivats79
, IN
May 10, 2013 1:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i want to remove ad for my cell phone ad from olx.in ...
my friends have made a fun .

my mobile no. that are +91-[protected] ... to please
kindly remove my ad or remove my mobile no. from the
ad ... thnx ... :)

Z
Z
zubair_it
, IN
Feb 24, 2013 3:26 am EST
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i had a theft of my mobile on 17/2/2013 at JBS Secunderabadwith this imei number [protected] .. can u please help me out to get my mobile back

ghufran rabbani
ghufran rabbani
, IN
Sep 16, 2012 8:50 am EDT
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I have lost my Samsung galaxy s2 before one month in railway station gaya Bihar
The details of my mobile:
Model : SAMSUNG 9100
IMEI NUMBER: [protected]
purchase date: 17 June 2012
Purchage place: tumkur (karnatka)

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noorazwar
, SA
Feb 12, 2013 1:46 pm EST
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i buy Samsung Galaxy S2 two month ago, phone is auto power off always, after i submit the phone riyad olaya customer service they repair and return the phone but problem remain so i submit 2nd time, and 3rd time still i m facing same problem i don't know what kind of customer service and very bad technical support ... t

R.S.Pillai
R.S.Pillai
, SA
Dec 31, 2012 6:02 am EST

Rajashekharan Pillai From Riyadh (KSA) Very Bad Customer Service for Samsung Gadgets Pls Look into this Matter Immediately or U may Loose the Market ...Rsp

R.S.Pillai
R.S.Pillai
, SA
Dec 31, 2012 5:49 am EST

Sir Im Rajashekharan Pillai from Riyadh (KSA) I have Purchased Four Pcs of Galaxy Mobile Sets 2pc S2 & 2pc S3 Within 2 Months from Your Lulu Mart in Rabwa Out of That One S3 was Purchased on 08/12/12 and i Used it merely for 10 days and The Display has Struck and not Visible and i have taken it to the Lulu Mart & Informed them the matter and they told they will be sending it to the Olaya br & Will Be returned after 20 Days But after One week i got a call from them that the Display is Damaged & it Doesn't Cover the Warranty & This is Not Mentioned any where in ur Warranty Card and When this Gadget was Given to the Rabwa Br Y didn't they Inform this & When the Olaya service Center Received this Item Why did they keep it With them for 8 Days to Inform this Matter, I would Like to Request u as a Customer i need a Replacement for my Set or Replace the Display, Pls Hope U Would Stand for Customer Satisfaction, Hope i Would get a Quick Response

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Sajad Ahmad
, SA
Sep 25, 2012 5:37 am EDT
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I think brother has same issue like me but only difference is i have problem with my new laptop. One month gone still waiting, everytime i m calling they didnt pick fone. when i go there they teliing next week. i dont know when this week will come. i also dont have much time to visit it regularly.
if u have consumer court contact, please mail me on sajaad.wani@gmail.com.
Thanks

S
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samsung saudiarabia sucks
, SA
Apr 01, 2012 1:46 am EDT

Dont buy here in saudi arabia. WARRANTY HERE IS NOT WORKING.. i got the same issue and NO BODY CARES FOR MY COMPLAINTS. better buy a lot of bullet and put it on the head of those managers. Yah! they do not care coz they arent even working for their salary.

D
D
Dr. Martenes
, SA
Dec 02, 2011 4:53 pm EST

HI there Karthick, actually Ive been waiting for S2 since 3 months let us say Im doing heavy review and lots of research about this device and today I almost got one but unfortunately I was late for the Jarir promo (November issue) which includes SR 200 gift check, car charger & mobile case for SR 2399. I just came home and said the offer was done so still waiting for the next one. So I went to another shop (local market) and the price is SR 1900, everything's the same from Jarir except the warranty. Warranty say's I have 12 months warranty with the same shop, any problem they will repair it or replace it. I've bought lots of mobile on that same shop so far no problem yet. But forGalaxy S2, the only problem (you can find it all over the net) is the camera, you're rigt the red part on the camera. To solve this (base from the users) is to upgrade your OS from 2.2.3 into 2..2.4 or 2.2.5 and all issue will be perfectly solve including latest features. On the other hand, Samsung will release Android 4.0 next year, you may get this by upgrading your OS online thru your mobile.

You mentioned you got your new mobile from Samsung as replacement, did you had the same problem since then? Did you try upgrading your OS as mentioned in the net? What can you advice in buying this? I'm about to buy anytime soon and cant help mysel on asking people about this mobile. Can you help me? Buy it from Jarir or from the local market instead?

By the way, here in Jeddah there's a well known place for mobile shop it's the biggest mobile shops in KSA (if I'm not wrong) because you'll see tons of mobiles in a long street. I'm only saying that these shops are not what you think you can find it from any places.

Thanks and cheers!

RD
Jeddah, KSA

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Samsung mobile stolen

I lost my mobile with imei [protected] on 16th july'11 which I purchased on 3rd may'11. I had filed a fir on 16th july'11 but I haven't receive any development in the search. Please can anyone help me in finding the lost / stolen mobile.
Regards,
Chandan singh
[protected]
[protected]

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Samsung panel complaint within 3 years

We have purchased the above mentioned TV on 2007 .We have to replace the tuner within 3 years, now the panel is complaint.Whats the value of 50.000/Rs if it is not guarenteed for atleast 5 years.What is the value of samsung if its products are not durable.whenever we call service person they will say that no spare parts are available .If they can't produce spare parts why are they selling things.I will spread the message against samsung products.We are not at all satisfied.we made the mistake of buying all samsung products four years ago and we regret .

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Samsung no proper service

i had samsung galaxy fit(s-5670).i purchased it on 06-04-2011.it was posing a number of problems.within a month it posed a problem of blank memory card.so i gave it to samsung service centre(xpert communication-patiala) for repair.he changed its mother board and took 20-21 days for changing it.
but problem was not solved and again aftEr a month it started showing the same.even more it used to get hanged during calls.screen used to black out itself, u have to remove the battery and again start it.so i gave the set to XPERT COMMUNICATION for replacement.i gave them my cellphone on 20-07-2011and they gave me a time of 15 days.but its has been 29 days since then and service centre MANAGER HARPREET SINGH is not giving me proper information about it.and even if he does so it is always wrong.i have called him a number of times, also i have went to the centre but he increases the date day by day.im so much unhappy with their service and now I DONT WANT TO CONTINUE WITH SAMSUNG ANYMORE.I WANT MY REFUND.i have been harassed for last one month.
so pls do something regarding it.now i only want my refund.nothing else.

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Samsung faulty phone almost cost a life

Since April 2011 Ive been trying to get sprint to cooperate with me. They provided me with a faulty phone-Samsung moment-and afterwards said they couldnt help me because I didnt have insurance. They phone has software issues not damage from user negligence why the hell would I need insurance for that? Ive called them numerous times and sent e-mails explaining how the phone freezes, crashes, locks up, restarts on its own, loses signal, wont get a gps signal, etc. These ### refuse to do anything but send me into the repair center and they tell me its nothing they can do because its a software issue.
Getting to the point. This is what really has me pissed and considering contacting a laywer. This is part of the e-mail I sent to Dar-Sheen Mays in the executive services office.

This weekend on the way to South Carolina my 7 year old niece had an allergic reaction that caused her throat to swell. I was unable to call 911 from my phone because the phone froze and the screen blacked out after I tried to turn Telenav GPS off. I was literally standing on the side of the road FRANTIC.Scared for her life she asked me if she was going to die. DO YOU KNOW HOW IT FEELS TO LOOK INTO THE EYES OF A CHILD WHO IS POSSIBLY MINUTES AWAY FROM DEATH? In the heat of the moment who thinks about troubleshooting a phone? I'm so angry that this ongoing issue with you over A PHONE could have cost my niece her life. She is only 7! Her life was about to end before it began! At this point, its beyond any phone or billing issues- this is about a life.An innocent life! Put yourself in my shoes and understand the severity of this situation. I want my contract cancelled and all early termination fee's waived. Had this issue been handled properly in the beginning I wouldn't of had to put our lives in danger by flagging down a stranger to assist us.
I reiterate that this is an issue with your phones software, not user negligence.To make matters worse I have called multiple times to resolve this issue that almost cost someone their life and instead of you stepping up and taking responsibility you push me off to the service center Dar-Sheen and say you cant be of more assistance because I don't have insurance. Great customer service! I'm surprised more customers don't come to your company.

Can you believe this sad excuse for a woman still had he nerve to call me and say I still need to take the phone to the service center! I just told the broad I DIDN'T WANT SERVICE with them. This was my last straw. I'm contacting my AG and possibily a lawyer. Im telling every one now, DONT CONTINUE TO SUPPORT THIS COMPANY. I will continue to file complaints with the FC, BBB, AG and any other agency I can find.

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SamsungCarla
Plano, US
Aug 18, 2011 5:39 pm EDT

Hello,

Samsung is sorry you're having issues with the Moment. Our Executive Customer Service team would like to speak with you to see how we can resolve this. Would you please provide a phone number or email where we can contact you? Once received, we will contact you right away.
And if you have additional questions about your Samsung phone, you can always contact our Samsung Social Support Team at @SamsungSupport on Twitter or Samsung Support on Facebook.

Look forward to hearing from you.

Sincerely,
@SamsungCarla
Samsung Social Support Team

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Samsung video not suported, no movie running

Dear Sir,
I have purchased samsung LCD TV model L26D400E1 series 4 on 14th August 2011. When I connect USB it does not showing Video song in containing folder. Video is not supporting by this tv. Please Suggest me which format of video it supports. How can i see video songs, Movie through USB.

Thanks

Asheesh K Awasthi
[protected]@gmail.com
+[protected]/+[protected]

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

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Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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