Onbe
reviews and complaints

I wish we could leave zero stars. I had a gift card from my company with $635.25 remaining on it. Like everyone else, I discovered that it expired in 7 months, instead of an expected 12 months or 5 years or NEVER. What card expires in 7 months?! I contacted the company Prepaid *** Solutions and they didn't even try. They just said there was nothing they could do. What a ridiculous crock of lies. As far as I'm concerned they stole $635.25 from me. Fraud. Shame on them."

i earned a $50 giftcard from *** for this service. I went to use it a few months later and was locked out of my account. I contacted customer support which sent me a link supposedly to reset the account, but was still locked out. When I tried to explain this I was provided with a very passive aggressive "thanks for contacting us" and no further help. Now the entire wallet is "expired" (right after I made a complaint? yeah right). I want the $50 that this company stole from me back.

I earned a $200 bonus gift card awhile ago with a very short expiration period. I had no end of issues with this company, being locked out of my account numerous times, the card not working for a purchase, and then the balance on the card expired and I had to submit paperwork and pay a fee (I thought it was $15) to reinstate my balance! Every time I called it was a struggle to get anything fixed and now I have been trying to log onto the website for 2 days and cannot access it, keeps coming up unable. What is going on here?

I should have read these reviews, before I decided that it was be SO much easier to have a digital card! I've emailed this company no less than 10 times. Originally, I was told to create an account with my digital token - which I did - but was then able to access my account. When I was finally able to login, my account showed no token present. There is no history available, and my $10 essentially disappeared. Today I was told that it was expired, and the fee to reissue the card would be equal to the funds available. The entire operation is a scam - DO NOT choose a digital card!

CARDHOLDER SERVICES website www.prepaidcardstatus.com *** Gift Card)P.O. *** My car was in a *** lost my card that night removing everything from my car before the wrecker came. It took almost 2 months for the car repairs. I found the card which was stuck to another card, but it was expired. I knew that they expire but I didn't realize that much time had passed. I called for a replacement by the number on another *** gift *** was told that there was a *** fee to replace it. No fee waiver but a hand full of attitude.

I received a 125.00 reward card from a survey I did with *** I called to ask some questions and the customer service reps are rude and totally unprofessional I was speaking to one rep and she said "I can't hear you" so I had to yell in the phone that is so rude of reps to tell you they can't hear you I think its the reps that are hard of hearing I get so tried of these reps telling you they can't hear you give me a break if you can't hear someone turn up the volume on your headset after reading all these reviews about this company I will never deal with this company again!

Worst Prepaid *** Ever Apparently Onbe is a shell company for a terrible sham of a prepaid card company called Prepaid Digital Solutions. Their card expired after only 6 months (shorter than any other card I have ever seen), and they refused to reissue a new card after talking/waiting on hold for an hour with their answering service in *** (yes, they are using people in a third-world country to do their dirty work... shameful). Be careful when accepting any refund (in this case from Sure Smile) that you don't get scammed with one of these cards. I would get them a zero star rating if that were possible.

This service is a scam. The cards they offer do not work at many retailers online, and they expire very quickly after being issued. Once expired they can be reissued only by sending a mail in form, and paying a $10 fee. They will "not receive" your form the first time you send it every time. After two months an expired card disappears from the leger without a trace, and can not be reissued or even verified as ever having existed. Any company that works with them is likely taking a cut of the money they steal from their customers. Be skeptical of any company that utilizes their service, as they are almost certainly aware of what is going on, and is profiting from it. Two of these companies are L&E research, and Swagbucks.

I was given a prepaid card by my company in May last year (2019) and tried to use it several times online, and it never worked. I then tried to use it again this month and I have been told it expired in December. In working through support, I've got nothing but the run-around and unlike others on this thread, I was not offered a form to fill out to get a new card issued for a $10 fee. I was told "Unfortunately the time frame to claim this token has expired and is no longer eligible for replacement." It hasn't even been 11 months yet, not to mention I claimed the token and it was the virtual card that expired. I feel bad for anyone that gets a gift card from this company. My advise to you is spend it as quickly as you can and realize it will probably be declined for no good reason even when it is valid.

I received a $200 gift card from my workplace via Prepaid Digital Solutions. It expired within months, which is an insanely short timeline, extremely scummy as they did not clearly state this anywhere in the process from what I could find. When you select a card it simply says: Hello NAME,Thanks for visiting https://www.prepaiddigitalsolutions.com. You recently selected a CAD *** Virtual Card.Click here to check your balance, card details, spend history and more.Enjoy your card!https://www.prepaiddigitalsolutions.com ------None of this tells me I only have months to use the card. I was not aware it expired, and if I knew it had an expiry date at all, I would expect it to be at minimum a year.It's been a few months just shy of a year when I got the gift card. I emailed and only received canned responses to log into the site to see if my card is eligible for replacement (I had already done this). This company is horrible and I wish I could give it 0 stars. They will not provide me access to money that was given to me, and I consider it stolen.

I've recieved many gift cards via prepaid digital solutions from Capterra, and have NEVER had any issues until misled by a scam site. The team resolved my issue within 24 hours on a SUNDAY! I trust this service, as I redeem many Tango gift cards via Prepaid Digital solutions - the latest was a legit $1,000 gift card and I was able to use ALL the gifted funds 100% legit. No, this isn't paid - I'm a real person, who is extremely tech savvy and very cautious about scam stuff - so it's great to know this company is real and good, and has excellent customer service. If you have issues with this company it's due to the sites you use the card on, not the actual card company, which actually blocks scam sites from charging your card and taking out funds. It's best used on US sites or those with solid SSL certs and a legit web presence, not shady resellers. Honestly, if you follow all the rules (make sure to read the terms and conditions) - normal users shouldn't have any issues - you can have access to your card and funds. If you're worried, just offload to paypal or amazon or something right away... PS - don't try to do refunds, they might get lost, there's no guarantee they won't get blocked by one side or another.

A few months ago, I received a token from their team to redeem a $100 gift card. The email containing the token had ZERO mention of an expiration date. Nowhere in the email did it state that the token expires or contain any legal language about expiration date. I am aware that once you redeem the token, then the actual gift card expires within six months; however, based on their inability to supply sufficient information in their official messaging, I was not aware that the token itself expires as well because they do not mention it anywhere in their email messaging. When something expires, you are obliged to inform the consumer of the exact date and parameters. I wrote to them, provided a screenshot of the email they had sent, and of course it should not come as a surprise that they are now giving me the run-around. They told me I would need to contact Swagbucks, even though the token doesn't come from them but Prepaid Digital Solutions. Then I resent the screenshot again and they said to give their team a call instead, but when I did (several times), I couldn't get through. Withholding important, necessary information about a product is a shady practice and makes me feel like they're trying to scam customers out of their money. This has been a frustrating experience to say the least and if I could, I would leave 0 stars.

A quote from one of their dillusional description of what they are about..."creates engaging payment experiences on behalf of modern brands for consumers, workforces and marketplaces, delivering value beyond currency for all."Total nonsense, positive sounding words and phrases crammed together not to accurately describe what they do, but instead to make their extraordinarily deceitful and knowingly immoral business practices seem admirable. Here is a far more accurate description of their function.We provide tools, strategies, resources, expertise and all levels of management to allow your company to retain a large portion of your assets that you owe, have promised to pay, or have been allocated or offered to entities such as customers, vendors, employees etc... Why are you paying the people you contract with the full amount of what you agreed upon when our alternative payment strategy will allow you to avoid actually paying that amount. If you can promise 100, make deals based on that number but through our multi faceted "unnecessary and deceitful *** run around arrangement" only end up paying half that amount why wouldn't you?I'm sure that morals, integrity, decency, honesty and self respect and the respect of those you interact with don't apply. Consider how egotistical their *** sounds. Highly organized quick change artists. Grifters who fool themselves into believing otherwise.Unnecessary middlemen taking what's owed others and acting like they earned it.

ARRRGGGHHH! The normal financial company/tool shenanigans to squeeze profits This "prepaid" *** tool/website is maybe among the bottom 2 or 3 worst websites/vendors to deal with. Between my companies "rewards" tool shenanigans and this websites *** dates, I waste more time, ***as-time than the "prepaid" card system is worth.I wish my company and its reward company had chosen something better.-DON'T LOSE YOUR TOKEN # ... OR your card #... OR your *** or the darn website name www-dot-prepaiddigitalsolutions-dot-com -"cards" expire in 7 months: so spend ASAP!-Don't DARE get a card with more money than you're going to use b/c you'll never be able to use odd leftover amounts for anything useful -Has an ultra-confusing login and verification system with: token #s, usernames (not e-mails) with unclear rules for names, won't let you login once your cards in your "wallet" expire, but won't let you re-register that same wallet name, makes you jump through multiple hoops to recover password (good luck IF you didn't save your username, token #, and remember your personal question answer)-charges $3 if you want a physical card The only reason I give it more than 1 star is because I've dealt with it before: I used my company's health reward system to claim a reward prepaid card _only_ when I decided I wanted to buy something on a website, I asked for a card with the exact amount (taxes, shipping, and card all ready for payment--that can include *** then it took me maybe 45 minutes to wrangle through the reward e-mails (don't lose track of the subject and sender of those kinds of e-mails!), then immediately got a "virtual card" and used it. BUT, when I tried adding it to my existing "wallet"--no dice b/c all those cards w/ remainders were expired!--and then tried to create a new wallet--through a dozen hoops & tries--, it took about 30 min. I did this ONLY in case of a mess-up with my order--in case the merchant needed to refund my payment. (Lord help me if I needed to go through that mess w/ prepaidigital...)

My work used Virgin Pulse to track healthy behavior.Over the course of the year my wife and I earned points for various things like steps, workout goals, and health checkups . Well she tried to redeemed a *** Gift Card from Virgin Pulse. The *** e-gift card is issued by Prepaid Digital Solutions. Next thing is that Prepaid Digital Solutions sends an email asking for proof to verify identity. First she sent her driver's license as requested. Then after no response we called Prepaid Digital Solutions and they escalated the issue. After no response (they fraudulently claimed they tried to contact us three times), we called back and they asked for her passport, she provided that as well. Then no response and follow up phone call again they escalated the issue and she sent her utility ***. We called about *** times in total and each time they claim the a third party verifies the identity and all they could do is escalate the issue and wait for a response in *** hours. After *** escalation, we never heard back each time. It has been 2 months since redeemed for the *** gift card. Prepaid Digital Solutions is a fraudulent company who just stole our reward. On two of those calls, they even promised the issue would be resolved, but that was not true. On top of that we did have to pay taxes on the redeemed award which adds insult to injury. Shame on you prepaid digital solutions. We had asked them time and time again to help us resolve but we keep on hitting the same brick wall - their service representatives keep escalating the issue and claims they will raise the issue so a third-party company that they use will respond.

Prepaid Digital Solutions practices deceptive advertising and communication that seems to have the sole purpose of benefiting from when their products are not used in an incredibly short window that is not evidently clear in any form. I received two virtual visa giftcards from a merchant that indicated once they were sent and delivered (by Prepaid Digital Solutions) these giftcards would have a 6 month expiration. Prepaid Digital Solutions hides the fact that they actually have a 3month expiration on their token, and a 6 month expiration on their actual card, which isn't generated until you take a very certain step of ordering/generating a card number, but not the "save for later" option which is a definitive action you must take and should follow the same guidance. Confused? Me too, but Prepaid Digital Solutions has a business model that benefits from this and has many customers evident by their reviews which lose access to their money. When I contacted customer service by email, their response both times was a single sentence that was clearly a prompt reply. This was NOT a solution or even a response by any stretch to address my concerns. When I called, there is no way to speak with a human. Even when I directed towards "lost or stolen" in the call tree, it just hangs up each time after 5 minutes. The company refuses to respond to customer concerns about this confusing and deceptive behavior, and even if your card is stolen will hang up on your request for support it seems. This is definitely something that consumers should be aware of, as well as the CFPB on what's going on with a third party payment provider like Prepaid Digital Solutions. BEWARE!

After, getting approved for ***-Mobile refund card of $500 dollars. On 11/23/2023 North Lane were supposed to send out a refund card issued by *** N.A. the company stated it would take 3-5 business days to receive. After a timely manner of 3-5 business days, I never received my prepaid refund card. I decided to contact the company *** on 11/30/2022 to inquire about the prepaid card. During the time of speaking with a North Lane representative I was told the prepaid card was already activated, and there was a $0 dollar balance on the card. I Immediately explained to the representative that I never received my prepaid refund card, and nor did I authorize any charges. North Lane *** informed me that I should rest assure, and not worry. He also mentioned all unauthorized fraudulent charges will be covered by *** N.A., and investigation will take *** days. I was also informed that the investigation will result in my favor, and I would receive another prepaid refund card with a balance of $500 dollars, since the charges occurred in a different state (***) than I reside in (***). On 12/14 I contacted ***mobile refund issued by *** N.A. I was told the investigation results were in, and my claim was denied, so I will not receive a refund of $500 dollars. Although the company is aware that I never received my prepaid refund card, and the unauthorized charges were made in a different state than I reside. Regardless of the proof and evidence this company denied me what Ive been owed its not fair, as they have multiple clues and ***. They rather be cheap than to protect their consumers doesnt matter if its a prepaid card or not this company should be held responsible for my lost. *** needs to reverse all transactions that were unauthorized and make account positive with a balance of $500 dollars.

I received a Prepaid Digital Solution card ending in *** in the amount of $120 as payment for completing a survey from Curion on December 20. I logged into my account online to pay for my horses supplements, Smartpak.com, as I was running low and I not only had my $120 in digital payment but I also had an additional $101 in a *** gift card and $17.80 in a mastercard gift card. Since this site does not allow for multiple forms of payment, I called and spoke with ***, who suggested purchasing Smartpak gift cards, as those could be applied to the payment of my supplements. We attempted to do this and were successful in purchasing $115 in Smartpak gift cards. I received an email stating that my last $100 did not go through on my Prepaid Solutions digital card ending in ***. I called to inquire as to why at ***. I spoke to an extremely rude service representative and was told that I could not purchase a Smartpak gift card with a gift card. I explained that I just purchased 2 other Smartpak gift cards with other gift cards and she said that wasn't possible, and not Prepaid digital solutions policy. I attempted to explain my specific situation and she refused to listen. She further explained that I could purchase $120 in "merchandise" through Smartpak. I asked for a manager and she refused. I then returned to the site and made my purchase on the *** ending in *** in the amount of $119.12. This purchase was for merchandise of Quiessence, horse supplements, a 50lb bag. It was declined again. I called to inquire why and spoke with *** who was wonderful. She stated that it was due to the fact that Smartpak offers "monthly subscriptions" and Prepaid Digital Solutions "policy" does not allow for monthly subscriptions. Amazon, *** Wal-mart all offer "monthly subscriptions" No where does it state this on their FAQ. It states these cards are allowed anywhere ***, Mastercard are accepted.

This company is solely intended to hold onto your refund money from different companies for as long as possible, or forever. I was issued a refund by ATT on these cards, twice. The cards expire within 6 months, so if you forget about them then you never get that money. You can only charge for the exact amount or less on the card, which makes sense, but you can't even split it. So if I have $12.50 left on the card, you have to find a way to spend exactly $12.49 to get use from it. Then they get to keep the ***, which doesn't sound like much, but multiply it by however many people these cards are sent to and it could be a lot of money. Anyways, I finally figured out that I can transfer the money to my bank account after activating my card, registering my card, and doing a bunch of other meaningless stuff that. So I went to transfer an old balance and found out someone had managed to get the card information and use the $12.50 I had on there. I called them and they told me they had to MAIL ME A NEW CARD FOR $0.00 THEN START A FRAUD CLAIM THAT WILL TAKE UP TO 45 DAYS AND THEN THEY CAN PUT THE $12.50 BACK ON THE *** I got the service representative to admit that they have the power to cut me a check for the $12.50, but they will not. They tell you "I can't do that", and you think okay, they can't. No, they CAN, they just WON'T. Also to start the fraud claim you have to Fax or physically mail them the form, as if we are in the 1980's. Oh yeah, after I talked to the "Supervisor" and told her that they were stealing people's money and that I would report them to the *** she hung up on me. I called back and was hung up on again two more times before I was finally able to speak to someone. If you end up with one of these cards without asking for it, best of luck to you. *** will be hearing about this as well, since they didn't ask me how I wanted my money returned, they just automatically put it on one of these horrible cards.

On May 23rd I got charged for BeenVerified because my trial period had ended and I had forgotten to cancel it. Money was taken from my account with the card ending in ***. I called BeenVerified and cancelled and they were kind enough to refund me the amount. Then later that same day it showed the refund, but it also showed ANOTHER charge from BeenVerified. I emailed them this time and they responded that they only charged me the first time and then refunded the amount back. Called Onbe/Northlane cs and,1. Was incredibly difficult to understand what the rep was saying. 2. It was all script reading because my issue was not addressed 3. I felt like a nuisance and not a concerned customer 4. I was told that I had to wait 15 days for it to clear or be put back into my account 5. Then I lost it Full fledged panic attack. Because to you, that *** only be 23 some dollars. But to a woman who has to donate plasma to survive while waiting for disability... that money is the difference between eating for the next 4 or so days or paying the electric *** so I don't die in the 100+ heat in the desert. Now, this is not the first time ice notice suspicious activity on my account. I ALWAYS check before purchasing something, what the amount is that I have to spend. And often I'm told I don't have enough in there only to go and look again and be negative? You guys told me it was impossible for this card and account to go into the negatives. I would like that second charge returned to me and investigation started into why I was charged twice, but not by the company it says I was charged by. There was also a refund from Amazon on the 19th that I got returned to me. It showed *** in my transactions and then two days later it disappeared. Your system needs to be updated and made better, your customer service reps need to be taught compassion and you need to be honest about over drafting. I'm negative 50 dollars and I have no idea how that is even possible!

Good afternoon. This company is an *** partner. *** issued compensation in the form of a $300 *** card. This company writes letters that the card has been issued and sent. But they don't give any information. Do not provide how to send the card which track number is the US *** or courier company. They don't say anything. I asked this company to send a username and password to my personal account. They didn't. Count 3 months have already passed, how much can you mock me? what is the problem. There is a case number of the case number of the incident. Why can't I receive compensation for so long? They wrote letters that, due to the coronavirus, the delivery of the card was delayed by plastic. But I haven't received the card yet.https://login.northlane.com/xContent/content/op/program/prelogin_terms_en_.html https://login.northlane.com/https://login.northlane.com/contactus.do If you do not know your card number, please call *** at *** to obtain your username. NOTE:This number is ONLY to be used for obtaining your username.Dear ARTEM STANOVOY,We received your email regarding your Prepaid account. Unfortunately, we cannot register the card on the website if you still haven't received it yet. We need the card information in order to complete the registration. As for your card, our records indicate that it was requested to be mailed to the following address on 02/05/2022:510 ***., APT *** The card will arrive in approximately *** business days from the requested date; however due to global supply chain issues and limited employee availability because of COVID-19 have caused production and delivery delays. Please allow an additional *** business days for delivery.We appreciate your patience during this time.Please do not hesitate to contact us with additional questions or concerns as your satisfaction is our top priority.Prepaid

On Aug. 13, 2021 Spectrum said I was due a $479.94 refund for charges they made to my account after I closed it which were supposed to be processed through North Lane within *** business days. Even though the address provided was correct and I live inside a gated entry apartment building with a key entry mailbox that only I have access to (and have never had an issue with any mail delivery before) I did not receive my card. I contacted North Lane to let them know and they said they would issue a second card. Once again I did not receive the card. When I contacted them to let them know they said the card had been delivered and used. They said I had to fill out a fraud form to get a refund but they would send a replacement card in the meantime with a zero balance so that once the fraud was resolved I would be ready to go. As far as I understand the gift card they are sending can basically be used by anyone who steals it out of the mail or if it is delivered to the wrong address because it required ZERO verification. I completed the request, (Case ID #: *** and was never notified the fraud had been resolved, which it was, in my favor.I do not receive the 3rd card either and asked them to send the new payment through a different method since this obviously wasn't working (perhaps overnight it, via *** or wire payment or check). Instead they sent their usual template response that a new card would be issued and to wait weeks for it.When I reached out yesterday to let them know I have not received their card for the FOURTH time they said it had once again been delivered and used in full (fraudulently), because they sent the same type of gift card instead of check or other payment option. Now they are requiring me to again complete the fraud form and wait up to 90 days which will be 9 MONTHS since I was due my refund. Seeing the other reviews on this site and others it seems like the company will do anything to avoid paying its clients.

Received a prepaid credit card from "Northlane" in November 2022 on behalf of an overpayment the *** automatically charged my account. I did not select this option instead of just having the refund go back to my account (which I know is pretty easy, this happens all the time with other companies).So I get this card, and, when I get around to looking at it on 12/1/2022, immediately I am directed to call the number *** to activate my card. The line is dead. I have tried to call it multiple times today. Still disconnected. Strange.The mail I receive from *** says I can go to "northlane.com/VZRefunds" to transfer my money to my bank account. So I go do that. Set up an account. Start the process to transfer my funds. Then they say that it can't be completed at this time and to call ***. Once again the line is disconnected. I have tried to call multiple times today. Still disconnected.When I say disconnected, I mean, like you get the weird dialtone and a lady saying "We are unable to process your call right now. Bye!"Okay so now this is getting weird. Feels like something is off. Do some online research. Can't find much about northlane and, bam, plenty of people have the same issue with Onbe which bought Northlane.It seems to me that this company solely exists to house overpayment money and create as many barriers as possible for people to access their funds - hoping to collect fees on it later. This feels especially egregious when I think how easy it has been to get a refund that I paid for with my own money at other companies *** Target, etc.) compared to getting a refund on an overcharge a company made without my consent. This is a borderline scam and should be dealt with with any legal repercussions that can be taken. Here is all I ask:Onbe needs to refund $27.10 to my bank account immediately. Once I am in contact with a representative from the Complaintsboard.com I will happily provide the routing and account numbers needed.

I was issued a Northlane debit card by KED Plasma a couple weeks back and within the first few transactions had an issue where a declined purchase at a retailer was posted to the card. I faxed in the dispute form as requested. A few days later I called asking about a provisional credit being given while the investigation was done and spoke to a supervisor that told me "because this is not an account that falls under Regulation E we don't provide provisional credits as we can't legally do so." I did some research and found out that merchant errors at the *** do fall under Reg E and faxed over a complaint regarding this and let them know that if a provisional credit was not issued I would be filing a complaint with the *** as they had provided false information regarding my transaction not falling under *** next time funds were loaded and I tried to use my card it was declined everywhere. It cannot be added to any apps and is declined at any ***. I've spoken with CS 8+ times and continue to be told that the card is fine. I walked a mile down to the store to try and use the card as I was told it will work fine and it was still declined. Called CS again and am told there are no issues with my card and they see no declines. I tried to transfer my funds to my bank account on the website and am given an error message that the transaction cannot be completed and to call CS. Doing so only gets me the same answer that the account and card are perfectly fine and can be used anywhere that MC is accepted and because they don't see the declines there is nothing they can do and my card is fine. The only explanation is that after I told them I was making my first complaint to the *** they blocked my card in retaliation leaving me no recourse and no way to get my funds without waiting *** business days for a new card. I have recorded my calls with CS and have documented every decline. This inability to access funds has caused me undue financial hardship.

In 2019, I was issued a refund from ATT when I cancelled service. They used North Lane to process the debit card (card #1) for the refund they owed me in the amount of $95.10. When it arrived, it was not activated as it was being saved for a trip. This trip was cancelled due to Covid and the card expired. I called and they happily reissued the card. At this time, there was no mention of any fees that had been taken out or were refunded as a courtesy. I received the full amount of $95.10 for card #2.Due to covid, I am in the same situation with the card not being activated or used for the trip, so I called again to get a replacement card since card #2 has expired again. When I called, I was told they would be happy to reissue it and would waive any fees as a one time courtesy. There was NO mention of the $24 in fees they had taken out and the man I spoke with confirmed it would be the $95.10. When it arrived, they had taken out $24. When I called, they told me it was monthly maintenance fees. Per their list of fees that they sent with the cards (all of them), "If your card is not activated you can request a "replacement card" at any time up to 5 years after the card expiration date, any monthly maintenance fees assessed against your card account WILL BE REVERSED prior to card reissuance." I called North Lane and was told they would not reverse the fees. I asked for a supervisor and explained that no where in their fees did it say it would only be done one time (the reversing of the fees) and that it CLEARLY says the fees WILL BE reversed if the card is not activated. This is extremely misleading and is fraudulent. No where on the long list of fees does it say they will only return the maintenance fees ONE TIME. If I had known that every month they were taking $3.00 (for 8 months until the card expired), I would have gone ahead and activated it and used it. The company stole $24 for me and refuses to issue me a new card with the missing fees in it.

I've been reporting an error trying to make an ACH transfer multiple times every other day on the last fours weeks and have an email chain of 22 emails starting from Feb *** detailing all my attempts and the lack of support on fixing the issue that still isn't solved. My funds are being withheld from me and their customer service is non existent and a distressing experience.My first call was on Feb 18 and I called multiple times after that to report the same issue since I wasn't provided an solution. The phone agents are unprepared and unhelpful and can only say they will escalate the situation and to try again in two business days, but it's only a script and nothing really happens as the problem persisted. They hung up twice on me after I asked for a supervisor and was put on hold indefinitely up to 20min until the call is dropped by them and I need to call and start it all over again.I contacted customer service by email and it is even worse, the pre made pasted replies are generic and doesn't even address the issue I'm reporting, doesn't answer my questions and ignores my concerns. There is no continuity. They even created two other unrelated solvable issues, but mine isn't addresed.Their troubleshooting steps and proposed solutions doesn't work, and after reporting it doesn't work, I don't get a reply within their own two business day deadline so I have to follow up about the lack of reply, only to have an unrelated answer or being told that a solution was already provided, ignoring that it just said it didn't work, so I have to explain my self all over again from the start.I'm on my third generic "We reviewed your account you can try again now" after having to follow up their lack of reply on the third business day, and surprise, I still get an error.And yes, I cleaned my cache and cleared the cookies and restarted my devices before my attempt. It's one month that I'm reporting this exhaustively and still can't transfer my funds.

My mother passed away in late November. There was an over payment to her cable company. The refund of the overpayment is suppose to be processed through Northlane. On 1/9/2022 they advised the refund check was processed. I contacted them again via email and was informed that the check was again processed on 2/7/2022. It has now been 12 weeks since the original response on 01/09/2022. On 3/23/2022 I contacted the *** of Northlane *** in an attempt to get a resolution and have had no response so I am now using this means to try and get the refund. This is the response I received 1/9 Dear ***,We have received your email regarding the Spectrum Refunds for the Estate of ***. We are very sorry for your loss. Please be advised that we have received the copy of Death Certificate. As requested, a check has been issued. Please allow *** business days for the check to arrive, however due to delays across the globe, delivery may take an additional *** business days. At this time, we are recommending that you allow this additional time for your check to continue being delivered.Please do not hesitate to contact us with additional questions or concerns as your satisfaction is our top priority.Response 2/7 Dear ***,We have received your email for ESTATE of *** Spectrum account. As requested, a check has been issued 09-Jan-2022 .The typical delivery timeframe to receive your card/ check is 10 business days, however due to delays across the globe because of limited availability of employees due to Covid-19, delivery of a physical card/check may take an additional *** business days. At this time, we are recommending that you allow this additional time for your card/ check to continue being delivered.Her case number with Northlane is *** and ***. I think I have waited long enough for delivery of a check and would like the refund so I can settle my mothers estate

On Nov 4, 2021, I made a double *** payment to my home energy provider, Met *** After realizing this, I called them to have the charges refunded. The total refund was $347.78. Met *** informed me that my refund will be sent in the form of a debit card from a company called North Lane. I called North Lane a few days later and verified that they had my information and had already begun to process of sending out my card- reference #***. North Lane advised me that the card would arrive in 10 business days. After 10 business days the card did not arrive. I called North Lane and they stated that they would send another card out to me. They verified my address: ***, and said to give it another 10 business days. Time came and went and still no card arrived. I called North Lane back in mid December and was advised that there were nationwide mailing delays and to please allow for another 10 days. I thought that was was fair and continued to wait. in early January, I called North Lane back and was advised that yet another card will be sent to me, same deal, 10 business days, if it doesn't come, wait another 10 business days. They told me the post office has a concern with my address. I contacted the post office and was told there is no such issue. I have never ever had any issue with any mail arriving to my address as I live in a well populated township not in a secluded area. On Jan 27th, I contacted Met *** asking for their help. I asked them to reverse the procedure and credit my account again instead of waiting any longer but they said they cant so anything once its sent to North Lane. I researched North Lane and found that lots of consumers have had similar concerns with North Lane. Alarmed, I called North Lane back today asking for an update. I was told, yet again, either the card will come today, or wait another 10 days. I asked if there was ANY other resolution, a check, a deposit into the account, mailing to a different address. They said no.

My mother passed away in Feb 2022. I paid and disconnected her *** services at her home. Recently I got a letter from *** saying I was owed a refund in the amount of ***. I called ***, they said don't worry Northlane will send you a mastercard gift card. They said if you don't get it call us back. I never got it, I called the card company they said oh well if it was sent to your mother we can't send the card back. It will come back to us. You have to call *** and tell them to tell upper management to call our upper management to change the name on the card to your name or you can't have the card. I called *** billing twice and they both said we can't change the name the card place is crazy they were suppose to send the card. I called them back and now they will not send me a card so I can get the money I overpaid ***, Verzion tried to call them while I was on hold and they hung up on them twice. So now they tell me I have to send a death cert and power of attorney to them to get my refund, because legally what they are asking *** to do is illegal for them to change the name on the account so I can get my overpayment back. I said I already sent surrogates letter and death cert to *** naming me as the executor. She said no you have to send it to us but no guarantee you will get the money you over paid because if *** doesn't call us to update it we can't update the name for a new card to be sent out. Meanwhile they did update the address on the account to reflect mine. They will not change the name so I can get the money back with the card or check I am the one over paid after my moms death. I spoke to a *** and a *** at the Northlane customer service. I am beside myself. I was told to pay the ***, I overpaid now can't get the money back after a death. Seems crazy and this is the last thing I want to deal with but I want my overpayment back, as *** states it is mine. Card number is suppose to be