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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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Newest Samsung reviews & complaints

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3:27 pm EST
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Samsung samsung range

8 mth, new black series line. We bought 3 New Appliances for $4000. Paint is chipping off on Oven Door around Handle, Samsung won't do Anything about it. Says Cosmetic damage, , , , , We did nothing, its their product flaw, So if this happens to our Oven, , , , then all Future Customers, , , , Beware, the same will be coming your Way! No more Samsung for us, unless you send us a new door or something, , , , besides Just NO.

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10:15 am EST

Samsung mobile

Mukund Bhaskar Gadgil,
3, Visawa,
Dr.Rajendra Prasad Road,
Dombivli - 421204.
M-[protected].

Date : 01.12.2018

Dear Sir,

Your reputation also depends on how your service stations behave. You will not know about it unless your customers tell you. Hence, this letter.

I am a Samsung customer for many years. I had given my mobile (model No.) for repairing in your Service Centre at PP Chambers, Dombivli, Dist. Thane, Maharashtra . Keeping in mind that you always give best quality, I had full faith in your Service Centre. However, I received totally bad service and they completely ditched me like a roadside repairer. The problem of my mobile is that it is not getting charged and if charged it is immediately discharged within a minute or so. Your service centre told me that mobile is o.k. but battery is faulty. So they told me to change the battery which I did promptly. They gave me a new battery under their invoice no. __________ dt. ______________. But, to my utter surprise the problem was not at all solved and your service centre executive told me that battery is o.k. and the fault is in mobile. The repairing charges will be Rs.5000/-. They also refused to take back battery which I had purchased from them at their advice. This is nothing but cheating.

Please refund me Rs. _______ which are unnecessarily paid for battery.

Thanking you,

Yours faithfully,

Mukund Bhaskar Gadgil.

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1:28 pm EST

Samsung oled tv - q9fn

Purchased Samsung qled tv - q9fn series around 8 months for $8000. 3 weeks back we encountered multiple vertical and horizontal lines on the screen, Called samsung support and explained them the issue. a ticket was created and someone named Robert (cell [protected]) from ussi was asked to look into it. Robert requested pictures of the issue, Sent multiple pictures of defects to him and immediately he confirmed that this issue is covered under warranty, parts will be ordered and technician will be sent over to get it fixed.

Robert's txt - "Sorry, pictures received, was on another phone call. All set though, no damage. From here we assign a tech and ship them the parts once assigned. I generally advise 3 to 5 days on parts delivery and then tech will call to schedule"

After 3 weeks the tech, Jason (cell [protected]) shows up at the house with a replacement panel. He mentions that again needs an approval to get the issue fixed, inspite of me telling him that robert has already approved it over txt messages. Whoever the tech called, decline to approve the replacement and gave me a quote of $4000 to fix the screen and even if i want to pay for it right now, it will take another week for them to create a ticket in their system, get another tech scheduled to come over at my house at later date. Avoid samsung at all cost! I'm stuck with $8k tv

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9:40 am EST

Samsung note 5

I have been loyal to and happy with your note series phones since you brought them to market. I have only one com;plaint. The stylus on your platinum note 5 has come apart where the plastic meets the metal. I have replaced it twice, and now carry the broken stylus in my eyeglass case. It looks unprofessional and is an annoyance. It is to the point now that it is uncomfortable and embarrassing with my patients, friends, and colleagues. This is especially disturbing since this is such an outstanding product line. I have been loyal to samsung and its products because they are, in my opinion, superior. Please address this for me. I am frustrated and in conflict about this issue since I d love the phone and will probably upgrade to another note series phone. Sincerely, Dennis J. Massler M.D. my cell phone number is [protected]. My email is [protected]@optonline.net my home phone is [protected]. my office phone is [protected] My home address is 16 Meadowbrook Road Boonton Township. New Jersey 07005 Given that I support your products, I have been reluctant to complain on Yelp, though I am sure that would get your attention. Please respond.

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7:15 pm EST

Samsung 4k samsung tv

I purchased a 4k ready tv 65 inch almost $6000 in 2013. At that time 4k was not ready for all platforms. last year or this year our direct tv was finally ready with 4k channels. they came and installed a new 4k nos. my tv says it's not 4k compatible. I have called Samsung numerous times to only get a different story and we are now out of warranty. at first they told us to call our cable company, we did they came and still had the problem. called again they said we need an evolution system because the TV's back in 2013 were not 4k compatible, the call dropped and we called again, the agent said no we do have a 4k tv and it's not the evolution kit that we need we need a technician to come and look at the tv. but we need to pay for it! Really $6000 later and we still cant watch 4k channels. this is really frustrating and was hung up again by an agent. this is not the way to treat a customer especially when spending so much money on your products. I need this resolved and not keep getting the run around. I will escalate this problem and keep complaining until something gets done!

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11:56 pm EST

Samsung camera failure on samsung s7

This is the biggest peice of crap phone i ha e ever owned. Samsung has bragged about their fantastic phone and how great it is. The color is horrible (orange tones), the camera has failed, been fixed, still failed and wiped out half my pictures due to the camera freezing up when it did eventually work. I will NEVER purchase your product again, and i will let everyone on every social media there is that Samsung does not want to take responsibilty for their poor workmanship. The S9 had an even poorer rating and i will only be spending mega bucks on another crap built, crapware phone. Hello to my new Iphone. Samsung has seen their day and it's coming to an end. Everyone i know has switched to the new Iphones and have been much happier.
Good ridance to bad rubbish!

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1:59 pm EST

Samsung inferior product - terrible customer service

Bought a Samsung Waterwall Dishwasher in November 2015. Picked up from store April 2016 when the warranty starts. It wasn't installed until November 2016. When I tried it, it didn't wash well at all, soap was still in a pile at the bottom of the dishwasher. When I made the first call to them, after trying it several times, it was 2 weeks past the warranty. They refused to offer anything in the way of coverage or assistance. I reached out to them several months later after paying $600+ to try to fix it. The appliance repairman, after researching the error codes with Samsung to me that it required a pump, a board, a cover and a dispenser & the cost to fix would be more than the cost of the dishwasher. Keep in mind this dishwasher has never worked. Samsung refused to help in any way and told me they are closing the ticket and will not entertain this issue anymore. So, I went to the store I purchased it at (Home Depot). Their customer service is fabulous and they reimbursed me the full cost of the dishwasher, to which I ordered another one, NOT A SAMSUNG, NEVER AGAIN A SAMSUNG ANYTHING!

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1:12 pm EST

Samsung samsung s8 plus return for credit

I recently upgraded my Galaxy S8 Plus phone to the Galaxy S9 Plus. The purchase included a promotional trade-in credit of $450 towards the purchase of the S9 Plus upon return of the S8.

The first problem--and the one that is the cause of all my subsequent problems--was that Samsung neglected to include the prepaid return mailing label for the S8+. I called Samsung and spoke to a very nice customer service agent, who although he was I think doubtful about the fact that the label was missing and not just accidentally thrown out, said that he had generated a new mailing label and was going to mail it out immediately (we had two weeks to get the phone in to Samsung in order for them to honor their commitment on the return).

I received the mailing label in 2-3 days and mailed the phone the next day. Two weeks later we got an email from Samsung saying they hadn't received the phone and that they were charging our credit card the $450.

My husband's first call was to Samsung. He was told that they didn't have a record of my call, and that they didn't mail out a mailing label. After rechecking my documentation and call record, my husband again called Samsung and gave them the date of the call, the number I called, and the name of the agent, the tracking number and destination on the mailing label. He was then told that Samsung doesn't use UPS, which was the tracking number on the mailing label, and that they weren't familiar with the destination address. This necessitated MORE research on our part. We were able to learn that the destination was Verizon's return warehouse. Another call to Samsung resulted in a grudging admission of the possibility that the agent, who could tell from the phone order that Verizon was our carrier, requested a return mailing label through them, although no one knew exactly how, since no one could find a record of the call.

The next call was to Verizon, who confirmed receipt of the phone 3 days before the trade in deadline. They didn't, however, know what to do with the phone, which was now languishing in their warehouse.

My husband called Samsung again, and was told that WE to resolve the problem with Verizon, that WE needed to ask them to send the phone back to us, at which time Samsung would send us ANOTHER mailing label for us to mail the phone to them (Really? After the earlier experience?) They GRACIOUSLY extended the return deadline by 3 weeks. Nice of them...

Another call to Verizon. This time, my husband spoke to a supervisor, who urged us to demand that Samsung resolve the matter since the original mistake was theirs. He suggested that if we requested that our call be accelerated to the supervisory level, the resolution would be fairly straightforward. Samsung could call Verizon, confirm that they have the phone, request its return, and honor their commitment to us. He also recommended that my husband dispute the charge on his credit card, which he has.

Another call to Samsung. The call was easily accelerated to a supervisor who agreed that this is how the situation would be handled and assured my husband that as soon as she could verify that the phone was with Verizon, she could credit my husband's credit card the $450. He should see the credit within 2-3 days. She would follow up with an email documenting the situation and its resolution. We were very happy--until my husband realized that the email was not going to be forthcoming.

Two weeks later...no credit, yet. My husband called Samsung again. This time, no way was the customer service agent going to accelerate the call to a supervisor, regardless of my husband's repeated requests to do so. First he told my husband that Verizon was responsible for the credit transaction. When my husband stressed that the credit was promised by Samsung and that the initial error was their's, he was put on hold no less than three times. Finally the agent came back on the line and told my husband that as of 5pm the night before, there was "progress being made". What the hell? When my husband asked what that means, he wasn't given any information, and again his request to talk to a supervisor was refused. The call ended with no resolution.

Unfortunately, this fiasco has ended future business with Samsung by this couple. We have had many of their products, and I absolutely love my new phone and my older Galaxy Tab s2. When upgrades are needed, however, we will be jumping the Android ship in favor of the iPhone and iPad.

The charge on the credit card will remain in dispute until Samsung resolves the matter. Too bad. I'll miss my Samsung electronics.

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8:36 am EST
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Samsung re:job title: salesman male

I buy a Samsung tab...some day it's not working...I come next day...This keep tab ...till know 1 month over not given...my money return, their sales boys very bad...don't know how to talk with female I sitting 1 hour ...he was play game in tab ...and saying I will check this the way to do with females...I never buy any thing for (Muraba (lulu)next time not good person their very bad

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1:09 pm EST
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Samsung samsung qled tv warranty and best buy misleading sales pitch

At Best Buy, Syracuse, NY, the authorized Samsung sales person unequivocally told my wife and I that the Qled TV Q7F had a lifetime warranty against burn in. After purchasing this TV, vs an OLed TV, we checked the warranty and no such warranty exists. We checked with two Samsung representatived by phone and chat line who verified that no such warranty exists. Then we checked the Samsung website and called the store. After an over hour wait time reaching the store we were again told the same thing that the Qled TV had a lifetime warranty against burn in. When I asked to see it in writing I was directed to the Samsung website. I had to educate them that the statement on the Samsung website takes one to a link to register for the lifetime warranty, BUT it only applies to specific sets in the Samsung GULF region which is the Middle East. Follow-up emails to the Best Buy managers, the customer service rep I spoke to, and to Samsung itself have gone unanswered for over a week! We believe this false sales pitch is despicable and way below the ethical standards one should expect from Samsung and Best Buy.

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12:07 pm EST

Samsung side by side refrigerator

I have a 9 year old Samsung refrigerator that cost almost $2000. The Display Control panel is bad and they no longer make the part to fix it nor do they have a substitute part. So I'm sitting here with a $2000 refrigerator that doesn't work! Samsung should not be allowed to sell refrigerators in this country and anybody who buys one should seriously reconsider. I have put almost as much as the original cost in repairs on this thing and that's over and above the warranty work that was done. It's GARBAGE! And they do not stand behind their product. They were going to send out a service technician at MY cost for $100 to tell me that there is no part to fix it! These people are frauds!

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9:16 pm EST

Samsung refund for recalled washing machine

I purchased a Samsung washer that was recalled. They fixed the recall the first time but the second time they told me instead of fixing it they would give a full refund. They asked for the receipt, I provided that. They asked for pictures of the back of the machine with the cut cord, I provided that. They asked me to fill out a refund application. I did that as well. I have called over 30 times since August and they tell me every time that my refund will be processed in 2 days. This never happens and I call again. Each call takes at least 30 minutes. I think they are just giving me the run around hoping I will give up. I think they have no intention of refunding me the $749 they promised me back in August. I have been told several times that they lost the paperwork and that it would have to be resubmitted. I have done that at least 5 times. I have been told to talk to a case manager. When they transfer me they hand up on me each time. When I call back they tell me I need to call back tomorrow. I feel that this practice is unfair and they are making it difficult so that they do not have to give me the refund that is due me. I have complained each time I have spoken to someone and it does not matter. They have no intention of paying me what they owe. They will just keep me calling back indefinitely until I give up. They sold me a faulty washer that they owe me for. It was still under warranty when I filed the claim. I have complied with all their demands and yet still not been refunded.

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Geraldine Rosenmeier
, US
Dec 09, 2018 6:55 pm EST
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I am not sure if my washer is or was one that has been recalled, since I have NEVER been able to speak with anyone or had an answer to my complaint. I have the washer from hell. NOTHING even a single sheet comes out like it has not been mangled from here to hell and back. I have been told if not properly loaded it could explode. Maybe it should ! than maybe I could sue! You ARE KIDDING ME RIGHT. I HAVE A HARD TIME UNTANGALING IT, I have even tried loading one sheet at a time. Since I change sheets every 3 days, and iron the top sheet and pillow case, this has now become a dreadful experience.
Having just gone threw problems with Florence, if I had the money, I would just put this nightmare machine out with the rest of the debris and buy a new anything rather than what I have! I have been battling with it for 2 years. ALSO, the top level of the machine next to the water outlet is bubbling. Can you tell me if there is something else
that can happen.
I live in a community that has at least 40% senior citizens, I am sssssoooooo close to posting this on facebook and NEVER recommending a Samsung product again. What do you think? Not a threat, but a promise, would not want anyone to go thru this, even if I hated them!

Jerry Rosenmeier

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3:22 pm EST
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Samsung samsung refrigerator

8 different ticket numbers, numerous calls and 4 repairman visits and my refrigerator is still not working right. keep hopping thru Samsung customer service hoops, ie, receipts (complete) and getting the run around. Been going on since repair attempt #1 on September 20, 2018. This is absurd. I am really frustrated and need assistance resolving this cooling ssue.

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6:49 am EST
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Samsung samsung dishwasher

Purchased a Samsung dishwasher at Lowe's in Murphy, NC on February 13, 2018. After less than 8 months the unit died and error code directed me to shut off water and power and call for service. This is when I was told Samsung does not have service for their products in the area I live. This is after three calls and promises that a repair tech would contact me within 2 business days. After never receiving a call back I contacted them two more times to be given phone numbers to call and both times the number had been disconnected or never answered. After getting the run around they finally told me with no service I would be issued an exchange. Unfortunately this did not cover the delivery or installation which I had paid for on the original appliance. My only option was to go back to Lowe's pick out another dishwasher ( Only upside was I did not have to purchase another Samsung) but again had to pay for delivery and installation. Never again purchase a Samsung product. Buyer beware. Know if service is available in your area because you will eventually need it.

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3:49 am EST
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Samsung cellphone

I have purchased a Samsung S8 plus cellphone from Best Buy store in Toronto Canada and returned to Turkey where I live. I contacted the Samsung service Center here in Istanbul (Center Number: [protected]) in order to have the network sim lock removed on October 16, 2018. The service center said one week later on October 23, 2018 that they were unable to do so and returned the phone still locked. They also lost all the original documentation I have submitted with the phone including receipts, passwords and warranty information.
The service center is not helping me in any way to return the original documents and I am unable to apply to another service center to have the phone unlocked without them. Could you please help me in order for the service center to find and return these documents.
The service center does not give out any phone numbers or e-mail addresses.

The only information I have is the postal address and service center number (above) Postal address is:
Samsung Teleservice, Bagdat Caddesi Caddebostan, Istanbul 34848

There is also a phone number for Samsung in Turkey for inquiries and it is +[protected]

Thank you

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11:34 am EST

Samsung refrigerator

I purchase a samsung refrigerator on 2012, model no: RT2735TNBPZ . The warranty on the digital inverter compressor was 10 years. But now that compressor is not working, no breaking or other problems.
i complaint to samsung customer care, now the company write me by mail it was one year warranty.
How can I help from ?
My refrigerator now stopped condition, no services from Samsung.

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5:46 pm EDT

Samsung refrigerator

11 months old compressor stops. Filed on phone in September and no return repair setup. Filed online 2 weeks ago and no response. Samsung only wants to get the product in your home then they know it will crap out on you.Many similar complaints out there. Top of the line refrigerator too. I have a TV also that has had color issues from the start and filed also on that with no return or response.

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8:39 pm EDT

Samsung samsung 10kg front loading washer sam-wm-ww10k6410qw

Bought the front loading washing machine in Feb 2017. We 1st encountered the problem in August 2018. The machine got stuck. All buttons not functioning and the door can't be opened. Called the svc ctr in Malaysia, followed their instruction for diagnosis and still nothing happened. they sent technician to change a chip and we were charged. Now in October the same thing intermittently occur again. Why is Samsung product so fragile? Its less than 2 years!

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3:00 am EDT

Samsung smartphone samsung a7

Hi there, My name is vivek. i am from Ichalkaranji, Dist-Kolhapur, State-Maharastra. I had bought samsung A7 mobile. But after 2months its happening so many problems like display, charging sockets, back panel, being hot automatically, continuously hanging etc. I have already submit my complaint to Samsung board. Local office manager and there team not going to support us. I request to Ichalkaranji care center manager is that please replacement my mobile because of since we bought this mobile nearly 5 to 7 months in care center. So once again my request is give me replacement...

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9:12 pm EDT
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Samsung 55" samsung curve uhd

I Purchased a Samsung Curve in Jan 2016 for about $2, 000.00 . In November of the same year I came home turned on my T.V. and it had lines running through the screen . I contacted Samsung for warranty and they requested that I send pictures of the TV.
2 days later Samsung refused to warranty the TV. Saying it was caused by physical damage.
On my Rebuttal I expressed my concern of the likely hood of proving physical damage to a TV 1, without physically seeing and inspecting the TV. And 2, the fact it's an internal problem and how a picture could possibly justify the claim of physical damage. ...

I filed a complaint with Head office suggestin that with 3900 Bad Reviews on the same TV that Samsung was committing fraud by not honoring their warranty and misleading a customer. . I never heard back from them.
Im to a point of starting a class action suit against Samsung if this issue isn't resolved

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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