Think your safe with purchasing brand name products? Not with Samsung!
Most people will purchase big name products for the security of knowing they care about there costumers enough to help them they are at fault, well think again.
I called Samsung June 23 09 to find out how to get a new battery for my digital camera, the lady on the phone gave me the "product code" and a few places I would be able to find it, most of the places didn't have it but I managed to find it at The Source. They said they didn't actually have the battery but could order it in but it would cost $15 on top of the cost of the battery, I agreed and paid upfront. A few days later I went back to pick up my battery and realized it was not the correct one! I looked at the "product code" on there box and it was indeed the same one I gave them. They refunded my money for the battery but did not refund the $15 delivery fee because, of course, they gave me exactly what I had ordered.
The next day I called Samsung back to tell what had happened, the lady on the phone was extremely rude and told me I must have wrote down the wrong code, it's not there fault and there was nothing they could do about it. I asked her if she would give me the code again and this time it was 3 digits shorter! So she is basically telling me I somehow added on 3 digits to my code? I talked to my boyfriend who previously worked at a future shop and he told me that even if I did somehow add on 3 digits, the chance of it being another product code is slim to none.
I decided to take it higher, I asked to speak with a supervisor or someone above her and she gave me ever excuse in the book as to why that wouldn’t be possible. Primarily it was that there was no supervisor, then the phones where unable to transfer, and eventually I pushed and she said that there would be someone above her who could call me back in 48 hrs! If your supervisors are that busy that they will be on the phone for 48hrs before they can contact me, obviously you guys are doing something wrong. When the supervisor did call me she was already angry she told me the only option was to order another battery from a store called global electronic supplies, and it will take 10 business days to arrive and I would have to pay another shipping fee! They also said that they can’t remove any shipping fees because it was not there company. I tried to find someone higher then the supervisor but they dragged there feet in the mud the whole way and said they couldn't give me any information on contacting anyone higher.
After spending almost a week giving them shot after shot to redeem themselves, I surrendered. I decided to just buy another digital camera that was not, and that no product ever will be again, anything from the Samsung brand. So let this be a lesson I learned for you, think going with big name products like Samsung will mean better service? Think again!