The Salvation Army USA

Bought a piece of furniture of there. Store #2 and only can pick up after 6:30 in evenings generally they say but have never reinforced it pick up in 3 days it was 3 days after the pick up I came in and saw my piece gone the new manger Jeremy sold it right underneath me to someone else no phone call to me nothing! I'm out my money no store credit or refund but at least a phone call would of been nice I've seen this manger bad mouth customers waiting in line telling the cashier to watch out for those sisters they always want to rip us off and the customer in front of me turned around and was like omg! He fired employees and I've been in the store hearing him talking to people about why he's fired them so unprofessional and disrespectful! I've talked to some regulars that won't go there because of him now so they are losing business now and he tells people one last paid 20.00 for shoes she said good thing I didn't price them I would of prices them for 200 there Italian ! Who's gonna buy 200 shoes from sal's! She was embrassed it's not like he's getting a commionsion on what he's selling why is he so greedy! Last I knew salvation army was community based to help the community if he's not for helping people which it's very clear he's not someone high up really needs to look into his work ethinics practices they are not for the people of the community! I have called his boss a few times in Worcester major Lisa and have not heard back from her to address these concerns but would appreciate it if I did!

Tonight Friday, November 3, 2016 at approximately 6:00pm I went to my local Salvation Army Thrift store at 453 N Krome Ave Florida City, FL 33034. I went to try on some clothing at 6:30pm as I heard an announcement at 6:55pm that the store would be closing at 7:00pm. As I brought my clothes to the register the Mexican girl on register duty told me that if I was using my card my purchase minimum needed to be 5 dollars as I had sale items, my total was 4.23 so far. As I went to look for something else I could actually use I informed by the Mexican young lady that they were closing. I asked her if I could hold the clothes until the morning and come back to find something and she said No. The store manager came behind her and said the lights go out by a certain time and I needed to leave, she then said didn't I bring cash. I told her No, I just had my card and the Mexican girl chuckled. I continued to look and the Manger said Ms we are closing you really need to leave. I said, if I can't hold my clothes until the morning then you need to allow me time to get something. She said well I am the manager and as a courtesy I will hold your things but you need to be here by 10am tomorrow morning. I said I will. I then said I would have been gone sooner if you said that sooner and she said it's not that serious. I said yes it is. I asked her what her name was and she said Velva. She told me the Mexican girls name at the register to because I asked but I didn't quite get it, it sounded like Reshea. My grandparents were both Brigadiers in the Salvation Army. Lebert Bernard and Valcina Bernard and dedicated their life to service. It's a shame I have to an organization that is an extension of their great work and be met with employees that have no idea what the organization stands for!

Sometimes I wonder if they truely forget that all this stuff they are putting these high prices on was given to them by the community.I went into Bellingham WA store off of Northwest Ave today and purchased about $40 worth of items that I paid cash for.2 hours later we had a family emergency come up and we needed that cash back.So we went to make the return and the two haggard old ladies that work in there were rude.On a scale of 1-10 of rudeness they didn't even register.Awful customer Service.Im calling corporate office Monday.

Den of thieves. I was a beneficiary at the Salvation Army a while back, but was kicked out for talking to my girlfriend who was struggling with wanting to use and I found that more important than to follow the rules. Before I left I witnessed so many things that if the public really new what was going on with their donations they would never donate again. I was there when the Warehouse Mgr of 16 years was fired because he stole over 1.5 MILLION dollars. He was not alone the big guy also stole and the retired lady stole and they still do. The old lady who nobody likes and old man who work in the stores are as evil as they come and both have had their hands in the kettle. I have seen and had them treat me and employees so badly. They will run you off if you are not liked by them. They will lie and deliberately set you up. The other store Mgr has played the role of slut. She has dated 1 beneficiary and now lives with another one who too was kicked out. She will tell you lies but I speak the truth. When is it ok to screw around with the beneficiary? This Mgr also steals from the store I have helped load things into her car that she never paid for she also lets customers steal. The new Majors are a joke and really the Albuquerque Salvation Army should just close I was in the Silver store and was really upset when I heard that a true good person was fired. That's why I am telling you and anyone else that this place is a DEN OF THIEVES. As for me I finished my program and my girlfriend and I are doing great. I have made it my mission to expose this place for all it is. Doing the most good is for the people who work there. They don't care about anyone but themselves. DON'T DONATE A PENNY!

On Wednesday, September 28, 2016, at 11:00 a.m., Under the rain, I went to get help with food. Last month, August, I arrived approximately 2:30 p.m. It was entirely a waste of my time to drive 15 minute to get help for food. There were no food available. Everything was gone, gone, gone. I asked myself if they even care of others that were on line waiting for their turn to get food. I guess not. Those people were told to take as much as they wanted.

Well, this month, I decided to come early under the rain as I stated before. I was thinking that I will be able to get more this time since I was there early.
Surprisingly, not was the case. I was told that I was only allowed to take 1 item from a table of 5 items. It was going to be a limited about of food. I explained what happen last month and they said that we need to leave food for the rest of the people. It wasn't fare that I had come so early to be mistreated by the Salvation Army staff.

The staff was great in letting us get the food at 12 p.m. Because it was raining. But, the staffs are not consistent on the amount of food the people should get. Why not have them bagged the food for us? I can avoid all the headache in coming early or later.

The quality of the food were inferior. The lettuce, squash, carrots and other produce were getting ready to spoil. The meat is old. Why are you giving us old food? Are you trying to kill the community?

Last year, we a great year with the Salvation Army food help. What happened this year? I'm so clueless. Your supposed to help people and not send them to the hospital with food poison.

I hope to receive better food quality next months to come.

God Bless.

The week of 8/22/2016, I went into the local salvation army to see about help on an electricity bill and the woman that was there "helping" people was a little less than helpful. This isn't the first time that I have had issues with this woman, but I can assure you that it will be the last because I am going all the way up the ladder with this one. I read her card and it said her name was Sharon West. From the start she had a snobby attitude with me, like she was too good to deal with my problem. She never once smiled, she just gave orders to me and then raised her nose up at me. I hope that her boss sees this and if he or she doesn't, I will take it to a Corporate level. I have never been so embarrassed and mistreated in my life!

I was always thankfully for Salvation Army but since a year now I can't even afford to bye the things I need anymore it's like a high end antik store ., I'm so sad I can't spend 3 to 400 $ for a sofa and that is the cheapes one a chair for 175$ a little pillo for 39 $ this was all from donated to help the ne who can't go Macy's or ikea now it's even more expensive then there, I ask the manager on Geary street in San Francisco she told me hey we have to get our paycheck lots off people work here, , , I told her hello it's all donation to help people in need ok I can't even get a simple item here it's market 125 $ for a garden table, I'm sorry I will never ever go there no more and il tell others that it's not helping people no more it's being greedy I'm sorry I'm very hurt because it was my place to go to if I'm in need,

I was referred to the salvation army by my case manager at a family shelter that I was living at. I needed assistance with my first month rent and security deposit. I was contacted and assigned a date to come in. From my referral date until now it's been about four months and I still have not received the deposit they promised me a mth ago. Why?

This occur on june 25, 2016 we was schedule to have stuff picked up.. And they never show up nor call nor email. Its sad that you giving stuff away and they play like this. We are a military family trying to support a families in need. With a lot of household stuff and lots of food.

I was simply walking in their Thrift Store on Webster Street in Oakland. Within 5 minutes I was escorted out of the store, without explanation as to why. I did overhear one of the cashiers claim I was wearing their jacket (a USMC jacket I got from the Bay Area Rescue Mission)

I am spreading this information like wildfire! I will never support them again.

They were extremely rude and unprofessional. I feel, as a veteran, that of all places I should be allowed to shop at, a thrift store should be alright.

When I went to check out, the cashier insisted that I take off all of the hangers on the clothes. What in the world is this? I have never, in any store or thrift store, been ordered to take off the hangers from the clothing that I was purchasing. Incredible!

I looked to see if she was handicapped in any way and she was not. She was simply too lazy to do the work. Unbelievable.

Well, you won't see me again.

I went to the Salvation Army to purchase clothes for my grandson. I purchased $49 worth of clothes. The clothes were in good condition but I thought they were a little pricey. What a shock it was for me to go to Super Walmart, after leaving the Salvation Army store, to find that the very same clothes that I had purchased were selling brand new for either the same price or $2 more per item.

This is outrageous! I realize that my complaint will not matter to anyone in the Salvation Army but I will never go and support your company again.

I scheduled a pickup for a couch at my house for May 31, 2016 on May 9, 2016. Received an email stating they received the request and was scheduled for pickup. Somewhere along the line, someone cancelled the pickup and they didn't bother to email or phone me.

I find this kind of behavior unacceptable. I went out of the way to make the couch easy for them to pick up. I won't use their services again.

I have been a loyal customer shopping at the Wareham location for over 2 years now. I spend roughly $100-$200 a month there. I used to shop there everyday, but since Carlene Weeks has became store manager I maybe shop once a month. I have 3 children and will be moving into my apartment within the next couple of weeks. Working one job with 3 kids and moving doesn't really make much so I choose to shop here because it's better for my budget. My fiance does work there, but I do not disturb him or any other employee while I'm shopping. Carlene has threatened my fiance's job because I shop there, she has run her mouth to other employees there about my presence in the store. But never has she approached me. I think it is unprofessional as well as rude and discriminatory as to what she is doing. I am just shopping. I need clothes for work, clothes for my children, and things for when I move into my apartment in two weeks. I'm not causing a disturbance or loitering, I am not destroying the store. If anything, I help promote that store. We have a lot of family in this town as well as friends, and whenever someone asks me where I can find it I say the salvation army. When customers come into my job and we don't have what they are searching for I say have you tried the salvation army? This store manager doesn't even follow the dress code policy. Managers there wear red aprons, she wears her north face jacket. If she wants sales to increase at her store, she needs to follow policy and not worry about me shopping there.

I've recently become homeless not because of eviction due to failure to pay my rent nor any fault of my own. I've gone to the salvation in Hillsborough County, Tampa, FL. I have been treated with pure disgust. The staff judged me based on my appearance and made me feel even worse than I did when I walked in. As I'm in tears the woman is telling me that I must have done something to deserve it ppl dont just get put out for no reason. Then she told me that there was nothing they can do for me and I had to leave. I went to the salvation army emergency shelter and the woman there told me I don't look like I belong there which made me feel like I shouldn't be. I went to these ppl for help and was dismissed. I would like to know How can I file a formal complaint? These ppl should not be in their positions

I have been to Salvation army in West Chester multiple times but not anymore. Each time I went, the owner, the cashier or the processor Jerry was arguing with a customer. This has not happened once. It's every time! If there are only two or three people in the store, they find a way to argue with each one of them. Our policy this and our policy that. Yes, I understand the policy and follow it very well. The processor Jerry came over to the dressing room while I was trying on three blouses. He made a comment "you people all need to get out of there. Our policy is three items only and you all have been in there too long". He yelled this loudly so you could hear it across the store. I came out with my three items and confronted him that it takes a minute in winter to remove your scarf, hat and coat to try on a blouse and then put all those items back on. Jerry was loud, rude and arrogant and started yelling that people need to follow the policy as if he was taking out his years worth of frustrations on me. Jerry just cost his company the 100 dollars each Christmas that I place in the bins at Walmart and the two to three thousand in merchandise that I donate each year along with the thousand or so I spend in the store each year. Yes 4, 000 to 5, 000 (120, 000 or more over a lifetime) may not mean much to a large company but with the way this guy is treating people, it will start to add up. I saw very, very, very low class employees at this location. If you're having a bad day and want to take it out on the customers, at least be correct in what you are stating. I tossed the three blouses on the counter and out I went. Forever.

I was given a housing grant after being found both physically and mentally disabled. Salvation Army in new richmond wi, stole 2 yrs of housing $. When I asked to see my file and showed i.d. An unknowing secretary gave me the file which also... Had all originals and copies from s.s. Both me and My 72 pound service dog that they kept making me put in my van, were attacked for the files from a tbra, worker? Called 911 but stayed homeless for 16 months, now to this day almost all funds in my county go to s.a. But I am not allowed to get any help, even though I was attacked after they stole my grant funds, I am not allowed to go on the property per the n.r.police dpt? Salvation Army is full of biased thieving horrible people who should all be jailed.