Sahara Packers And Movers / Delay in Delivery / Damgages to things / Irresponsibile answers / No Claims for Damages
I am Jayadas and along with my family, I shifted from Chennai to Gurgaon on 21/06/09. I planned to send the household things through packers and movers and chose Sahara Packers and Movers(hereafter referred as SPM) based on the timeline they quoted to deliver the things at Gurgaon. They packed the things from my Chennai home on 20/06/09 and promised that the things will be delivered at Gurgaon on 27/06/09 or 28/06/09. They mentioned this date in the quote that they gave me. My Consignment note No. is 102537. They charged Rs.19238 for this work and asked me to pay Rs.15238 initially and the remaining amount on receiving the things.
I brought my wife and 11 month old baby to Gurgaon with baby food for one week believing that SPM would keep their word and deliver the things on time. When I called the Chennai office on 26/06/09 to know the status, they told they will deliver on time. The very next day(27/06/09) they evaded answering my question. The next day (28/06/09) people at the Delhi office of SPM told that the vehicle carrying the things met with an accident and that things would reach only on 02/07/09. When I called the Chennai office on 29/06/09, I was informed that the vehicle carrying the things started from Chennai only four days earlier and it would reach on 02/07/09.
On 02/07/09, when I called up the Delhi office, they informed that they had not received the things. In the meantime I called the Complaint number of SPM (91 [protected]) to lodge a complaint. The person incharge sent the following SMS: Sorry, Ill call you back after some time, If anything urgent kindly SMS me the matter thanks. Even after I sent an SMS I didnt receive any call and had to call back repeatedly until he picked the call. He informed us that the things would reach Delhi on Saturday (04/07/09) and will be delivered at our home on Sunday (05/07/09). Even this did not happen. Since I was getting irresponsible replies from people at Chennai and Delhi SPM offices, I called their corporate office at Bangalore to get a concrete date of delivery and to get assured that my things were safe. I was informed that my things would be delivered on Tuesday (07/07/09). I waited for my things on Tuesday and since I didnt receive them or a call on the status of delivery, I made a call to the Chennai office in the evening. Only then I was informed that the vehicle met with an accident on Monday (06/07/09) some 750 kms from Delhi. They told that they would file an FIR, and an insurance person would survey the damage after which things would be brought to Delhi. When I called them today (10/07/09), to know if my things are safe and when they would deliver my things, they have told that the things will reach Gurgaon on 11/07/09 and delivery of things at my home would be on 12/07/09. I still doubt what they have told due to the replies I got earlier.
I have faced various challenges due to the delay in delivery of my household items by SPM.
1.) My babies stock of food was over in a week and he suffered from Diarrhoea on 29/06/09. As my scooter is being transported by SPM, I did not have any means of taking my child to the hospital for consultation with a Paediatrician and had to carry him to a dispensary by walk.
2.) I am getting food from outside until now.
3.) Being new to this place, my family is finding it difficult and are struggling to settle down in Gurgaon without any household items for the past three weeks.
After a period of around 25 days, I received my things in July 14th.
Many cartons were torn because of dampness and the cloths, pillows, bedsheets were wet and stinking. There were many other damages to the things like Washing Machine, Pedestan Fan, TVS Scooty, Plastic Kitchenwares. And parts of Baby Rocker, One Fibre stool and TVS Scooty key missing.
Before delivering the things at my home in Gurgaon, they asked me to come to their office for verifying whether there any damages to the things which was actually a ploy to force me to make the remaining payment to them before they could deliver things at my home.
I was waiting for my household things for the past three weeks and through out this time I was not sure whether my things were safe. When I asked them to reduce some money for the delay they made in delivering my things they didnot agree for that. Instead they insisted on paying them immediately with out even thinking that I would have the required amount in hand. Also they told it is against their company rules. The company rules appeared to be framed for the benefit of the company and not for the customers.
Through out this past three weeks, I didnt received any calls from the concerned person updating me when I will receive my things or the status of my things. Whenever I call to find the status, they just give me some false deadlines for pacifying me. But so far they havent kept their words.
I with my family had suffered a lot here in this new place (GURGAON) just because of SAHARA PACKERS AND MOVERS. My complaint against them is:
1. SAHARA PACKERS AND MOVERS had given a false promise to me that they will deliver the things in Gurgaon in 7 days time. (But they started the vehicle from chennai only 5 days after they packed the things from my home in Chennai).
2. SAHARA PACKERS AND MOVERS didnt called me for updating me about the status and delays in delivering my things in Gurgaon.
3. SAHARA PACKERS AND MOVERS had spoken to me without any responsibility and without courtesy when I called them to get updates.
4. SAHARA PACKERS AND MOVERS's quality of packing materials were very bad.
5. SAHARA PACKERS AND MOVERS has to compensate me for :
a. For the delay in delivering my household things in Gurgaon.
b. For the Telephone calls/Mobile Calls I made to them enquiring the status.
c. For the damages which have occured to my things during the transit from Chennai to Gurgaon.
d. For the mental stress that I had to go through along with my family during the past three weeks.
When I called them again and asked for the Claim amount, they are answering very irresponsibly. I kindly request you to get me justice.
Thanks and Regards
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