Sahalie Rewards — unauthorized monthly billing
I purchased something from the catalog Sahalie 18 months ago and must have done something to get a discount, but it was so long ago that I don't remember.
Somehow I got signed up for the Sahalie Rewards program without knowing it. Turns out that, unlike other rewards programs that have either an annual fee or no fee at all, this one cost $15 per month, with the billing coming straight out of your credit card.
If you're like me, you don't scrutinize your credit card bill very often. While I will grant that it had been way too long since I gave my credit card statement the review it deserved, I had scanned it a number of times over the last year and a half, but the $14.95 charge with the nondescript title "SAHA REWD" did not catch my attention (and I definitely didn't notice that it was a recurring charge).
Yesterday I finally was looking at a long enough period of billing to discover that this was a recurring charge and that I had no idea what it was.
I did a quick google search and found out that I wasn't alone in falling victim to this problem.
I called the number listed alongside the line item on my credit card statement and let them know how displeased I was. They were nice enough, but the first person I spoke to was only authorized to reverse two months' worth of charges. Her supervisor was only authorized to reverse six months' of charges. When I spoke to the supervisor's supervisor, she reversed the charges from all 18 months.
I thanked them for taking the charges off and offered my editorial comments that if someone like me was failing to catch on to the monthly charges, there were probably lots of others in that boat. They weren't too interested in hearing my point of view, but listened with a measure of politeness.
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