United States - 16366
Be cautious when ordering from this company. Checking a box that states that you would like to receive discounts and rewards from this company will charge your credit card $14.95 each month without your direct authorization. Calling the "dispute charges" number provided by my credit card company, a credit was issued for the 2 months they unscrupulously charged my card.
I have ordered several times from Sahalie in the past and there previous name "Early Winters" and never had any problems until this December. This was the worst experience I have ever had with a catalog company. I placed my order of 3 items on the morning of Dec. 11, plenty of time to recieve them before Christmas. The web site states that items ship within 4 days. I recieved an email that day stating that the items were in stock and would ship soon. Four days later (Dec.15) I still had not recieved an email confirming that the items had shipped so I called to find out what was up and was told they were in the shipping area and would ship soon. Three days later (Dec.18) there is still no confirmation of shipping so I called again and sent an email to customer service, both said the same thing again. I told them that I needed these items before Christmas and could they check out what the problem was. I was reassured that they would be sent in time.Dec. 20 repeat, Dec. 22 repeat, Dec 23 they tell me that they won't be shipped before Christmas. A week after Christmas I get an email saying that one of the items I ordered was out of stock but my other items will be shipped soon. 25 days after the original order and many more phone calls with "customer service" I canceled the order. Four days after I cancelled the order I got a notice that one of the items has shipped. I don't want it and I will never order from them again.
Buyers beware! This company has an incredibly rude and inefficient customer service department. Who knows what's going on in the warehouse! There seems to be a fundamental lack of concern regarding the product delivery process. I placed an internet order on Friday afternoon and as of the following Thursday, this order has still not shipped from their warehouse. Three telephone inquiries and one email customer service inquiry have not solved this issue. The email inquiry has not even been answered by their customer service department. Each time I call they indicate that the product is boxed and ready to ship, but it has not shipped. Each time I am assured it will ship that day but it does not. I was promised expedited shipping after my second telephone inquiry. After discovering the product had still not shipped I called again the next day. This time I was told that I could not have expedited shipping because I had not paid for it. I asked to cancel the order because I am really disgusted and no longer interested in receiving the product. I was told that the order is impossible to cancel because it is in the warehouse. Long story short, I am in a catch 22 position. I can't get the product and I can't cancel the order. I will never order from Sahalie again.
BEWARE OF THIS PROGRAM!!! This is one of the biggest scams I've run into. One month ago, shortly after ordering some sandals from Sahalie, I got an e-mail from them to sign up for their new Sahalie Rewards program. This is a company that I used to do sporadic business with and thought was trustworthy. It seemed to have good benefits and indicated that it was free.
So I clicked through on the link and signed up. Nowhere in their documentation was there any information on fees. Lo and behold two months later I see a $14.95 charge on my credit card that I'd made the sandal purchase with. I was LIVID!! I immediately called the company managing the program, demanded closure of the account and refund for the fee, which they claim they did and will take 1-2 billing cycles for the refund to appear.
To say that I am angry is an understatement. I, too, have been scammed by Sahalie for the 14.95 per month. When I called Encore Marketing, they said that I knowing signed up for the rewards program on a 30 day trial, checked the box, and when I didn't cancel, they began billing me 14.95 per month. This has been going on for the past 10 months. First, I do not remember signing up for anything, and if I did, it was grossly misleading because I would NEVER knowingly sign up for an automatic monthly deduction for something that I get no benefit from. Sahalie should be ashamed that they have partnered with this company and scammed their customers this way. In my eyes, they stole from me - - it is theft, pure and simple. I will no longer order from Sahalie because I cannot trust them. This is a shame because I have spent thousands of dollars there over last couple of years and I have been a fan of their merchandise. In fact, I am wearing a Smith Rock Tee as I write this. I hope the 150.00 that they stole from me is worth it to them...since they lost a loyal customer for life.
I ordered from Sahalie, and in Jan. 2008 just started, but did not complete, to enroll for a rewards program to get 15% off my order. Without ever informing me, they have been deducting $14.95 off my credit card every month for the past 15 months. (what a fool i've been seeing these charges on my account!). I suggest NEVER dealing with SAHALIE that arranged such a fraudulent scheme.
My husband ordered a watch for me from Sahalie as a Christmas gift. He did not authorize any rewards program. He did not take any discount on the watch he ordered. Months later, in March, we see a charge to his credit card for 14.95 for the Sahalie Rewards membership. I called Sahalie and they said they do not administer the rewards program and gave me a phone number to call - [protected], Encore Marketing. I called and spoke to them. After a few minutes of conversation, me insisting that he did not sign up for this and if they did not remove it, we would do a chargeback, the representative agreed to have the 14.95 refunded and the membership cancelled and no further charges. She said it would take one to two billing cycles to show on our credit card statement, but that if I tracked that account online I should see the refund in 7-10 business days. I will be watching this closely. We plan to close that card account as soon as this is done. We will never order from Sahalie again, because they shared our credit card information with a company we did not authorize it to be shared with, who then charged to it fraudulently.
Sahalie has HORRIBLE customer service. They charge you for items not shipped. They pay no attention to the fact the you paid extra for rush shipping. Also, they say items are in stock, but are not. They won't answer your question, either. They only give canned responses that don't even pertain to your questions.
After ordering an item from the web site, I was added to Sahalie's "Sahalie Rewards" program without my consent. I discovered a charge of $14.95 on my credit card in January and immediately called my credit card company to register a dispute and also called "Sahalie Rewards" to cncel the membership and demand a refund. Sahalie did say they would refund my money and gave me a cancellation confirmation number but that it would take 2 billing cycles to get my money back. The customer service rep had no idea how I could have been registered automatically. I tried to contact Sahalie but their email links are not working. I am lucky I caught the charge the first time; according to the web site for Sahalie Rewards, the program charges $14.95 a month and is automatically billed to the card they have on hand. I will be watching closely next month.
I placed approximately $200 in orders with Sahalie and it did not ship them. When I called to ask for upgraded shipping to ensure timely arrival, I got no response. I cancelled the orders via email, and when a customer service agent called, confirmed the cancellation by phone, and thought that was the end of the matter. Instead, Sahalie billed me for the items I have not received. It's been almost two weeks and I still do not have the items. Sahalie's customer service has been unresponsive at best, and rude other times, telling me that I shouldn't expect more. It is now January 12, 2009, I still do not have my items, Sahalie has $200 of my money, and they refuse to give it back. I filed a complaint with the Better Business Bureau of Oregon in hopes of finally getting some action. This company is a ripoff.
I TOO ORDERED FROM SHALIE ON DECEMBER 2. I RECEIVEDONE PACKAGE THAT SAID IT CONTAINED 4 ITEMS ON THE PRINTED PACKING SLIP.THE 4 WAS CROSSED OUT AND A PENCILED 2 WAS THERE.BOXONLY CONTAINED 1 ITEM.GOT A SECOND ITEM 4 DAYS LATER.STILL NO SIGN OF THE OTHER THREE ITEMS.HAVE BEEN PUT ON HOLD FOR A COMBINED
TIME OF 4 HOURS HUNG UP ON ONCE AND NO HELP.MERRY CHRISTMAS SAHALIE YOU SUCK!
I ordered items from Sahalie on Nov. 30th. A few days after placing order the order was in "In stock, Ready to Ship" status. It has remained in that status ever since. I've called. I've emailed. Each call I was told "Order is ready to ship and will ship any day now". When I insisted on knowing the actual ship date, I was told "you will get your order by Christmas that's all I can tell you". I called today, 12/23/08, and was told I "may or may not get the order by Christmas". I asked to cancel the order since it is highly unlikely I will get the order for Christmas. I was told I can not cancel the order since it is "on the shipping floor".
I'm still not being told when or if this order will be shipped.
I ordered 2 items (same item, 2 colors) on 12/9/2008. Both items were in stock when I ordered according to the website. After a week, and they still hadn't shipped, I tried to call and could never get through, so I finally sent an email to their customer service with my concerns about my items not shipping, needing them by Christmas, and not being able to get through on their phone line. I got back a standard form email the next day thanking for my business and they are working on my order. Not one concern or question answered. I called on Thurs 12/18, and was told that one item had shipped on 12/17 and the other would be shipping that day. I did get the first item on Fri, 12/19. On Sat, 12/20, the second item still had not shipped, so I called and with much persistence finally got past the "we can't handle your call now message" and got put in the on hold queue for about 25 minutes. when I finally got a real person, she told me that she couldn't cancel my order. And when I asked what they were doing for customers with issues such as mine, she offered nothing. When I pressed the issue, she 'offered' free S&H. woo hoo. Today, I called back as the item still hasn't shipped, and after about a 15 min hold, I got a pleasant cs rep who did tell me that they seriously underestimated their staffing, and they are having a lot of issues around warehouse/shipping and their online information is updated only sporadically as they have the computer personnel working in the warehouses trying to get orders filled. She did cancel my order and did sound genuinely apologetic. But, that is not enough for me to ever use this company again.
Buyer beware: I placed an online order with this company for a couple Christmas gifts on 12/10/08. Though the website assured me the gifts were in stock and would deliver in time for Christmas, it is now 12/22/08 and the order has never even been shipped. In a call to the company last week, I was assured that the order would ship on Thursday. Today, in a follow-up call, I couldn't even get through to a live person. A recording informed me that due to high call volume there was no one available to speak to me. At this point, I don't even know if my order will ever arrive. I left a message for the CEO, John Emrick [protected]), but am cynical about whether I will get a response.
I placed an order with Sahalie in order to receive the products before the Christmas holidays. Their catalog says that In Stock items will be received within 4-8 business days. Most of the items I ordered were in stock. 7 days later the items still have not shipped. Calls and emails to customer service go unanswered-in fact, if you try to check on an order on the phone you get a recording that the call volume is high and they cannot talk to you (from 9 am til 9 pm) but they are still taking orders. Clearly customer service is not high on their list of Corporate priorities. I can't even cancel or pay more to expedite my order. Buyer beware.
I ordered some items for an upcoming trip to Colorado on December 14, 2008 and requested their VIP delivery service. Per the shipping information on the website, orders placed before 2 pm EST will be shipped the same day and will be received in 2-3 business days. I ordered after 2pm, so the items should have been shipped on December 15. Today is December 17 and according to the order status section of their website, the items still haven't shipped. I have sent two e-mails and have only gotten back one weak response. I have tried calling customer service for two days now and have been placed on perpetual hold. Today when I try to call customer service the recording says they are too busy and to call back later. This is absolutely ridiculous. If they are that busy they should hire extra workers for this time of year. For goodness sake, people are out of work all over the place now. Surely they could find plenty of people looking for extra work. If I don't receive my items by Friday, December 19, 2008, I will dispute the charges to my credit card if I do end up receiving the items. Customer service for this company is absolutely pitiful!
I discovered a $14.95 charge on November 26 from Sahalie Rewards on my bank statement. I had never heard of Sahalie Rewards so this made no sense. I did purchase one item via the internet from Sahalie in October. I assume they used a deceptive means of getting me to "accept" a membership in the Sahalie Rewards program. I never join rewards programs such as this. I called Sahalie and asked for a refund and was told I would receive one. We will see.
Sahalie catalog is CHARGING for their rewards membership...I placed an order with them, and don't even recall authorizing a charge for a rewards program. I then got a rewards catalog in the mail - the catalog has the membership rules in it (once you get to page 51), but I haven't yet found where they disclose the charges. When I called to inquire and get a refund, the customer service at Sahalie Rewards, Kimberly, was rude and defensive. She said I authorized the charge when I placed my order. I think this is very sneaky and fraudulent. I was never told I was going to be charged a MONTHLY fee for some rewards program. I have many, many rewards memberships...not one have I ever had to pay for.
I purchased items from Sahalie in the past. Recently, my husband, who pays on our credit cards, discovered...