The complaint has been investigated and
resolved to the customer's satisfactionResolved Sahalie — vip plus scam
resolved to the customer's satisfaction
I placed an order with sahalie in dec 2012 and was signed up for their VIP PLUS program through placing the order. I wasn't aware of signing up for anything and wax charged $14.97 a month since that date. My husband never questioned the charges because he assumed I authorized these charges. When I found out about this problem, I called sahalie, I was given a separate number to call and cancel the service. I was connected to "Shaday" when I called the number and she told me that I was signed up for the program when I used a promo code for 15 percent off my order...still don't remember that. She said they had a strict "no refund policy", but would see what she could do to help. It sounded like she was reading from a script. She put me on hold and came back with an offer to refund all changes up till jan. 2013. She continued with her speech and when I tried to explain why this program wasn't questioned or cancelled I was disconnected. I will never order from this shady company again. Buyer beware!!!