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Russells / Pepkor Trading / stove not working - poor service from the call centre agent - busi is her name

1 South Africa

I called last week Thursday 28/09/2018 to report that the stove was not in good working order and I was told they will send an sms to the phone number on register, that never happened. And I was also told that they will call with a few days and up to today they have not called.
I then called the call center today 05/10/2018 and I spoke to Busi who was very rude and unhelpful as she didn't not know the turnaround times plus she hung up on me when I was telling her that it not acceptable for her to just say she doesn't know when we should be expecting the call.
I told her its over a week since the first time I logged a complaint about the stove and we are having serious problems because the stove is just cold and does not get hot enough to cook with it.

We really need the stove repaired or replaced.

Oct 5, 2018

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