SUBMIT A COMPLAINT / customer service

I ordered a maxi dress from along with a few statement necklaces. Though the necklaces were complete tat, plastic and broken on arrival, I thought 'you get what you pay for' and that's my fault.

However the front fastening maxi dress, which shows as having button fastening from top to bottom arrived without buttons or buttonholes. It was basically a piece of fabric.

I wrote 5 times to Rosewe to request a substitute. The first time they answered...someone, but not me. The reply did not relate in any way to my query. Since then they have not responded to my messages at all. I can only contact them through their 'ticket' system as emails are all returned to me as undeliverable.

Feb 16, 2016

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