SUBMIT A COMPLAINT / customer service and refund policy

Ordered a dress. When it arrived 2 weeks later it was the similar color, style, and pattern, but was clearly the wrong dress and was totally see through.

Contacted them for a full refund and return instructions . They offered "60% per their return policy" and told me to "give away or sell it on-line for a good price". They have completely ignored their mistake; does not sway from policy regardless of why and no one is ever available by phone. Tried to explain that the policy does not apply when they send the wrong item, but that got me no where.

They never once offered to send the correct dress. Now it is no longer be available. As I suspect it wasn't when I ordered it; they just sent the next closest thing.

Stay away from these people.There is no telling what they will send you.

Mar 04, 2016

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