Roomstore / wiil not honor warrenty

Wilmington, NC, United States Review updated:

We bought a sofa and recliner brand new off the showroom floor in November 2011. The sofa has recliners on both ends. After a short period of time we noticed the cushions on one end didn't match up with the rest of the sofa. They had dropped down a couple of inches. It gave the sofa a broken down look. A couple months later we noticed a gap between the seat and armrest in the recliner . Finally in April I contacted customer service asking for someone to come take a look and fix what was wrong. Wasn't asking for new furniture, just a repair. Furniture came with a one year warrenty. We were told that because we bought it off the showroom floor that it was an "as is" purchase and therefore not covered by the warrenty. That was never disclosed when we made the purchase. A main part of the sales pitch was the quality, the warrenty, and how Roomstore stands behind it's products. Doesn't look so good now.

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  • Tj
      24th of Apr, 2012

    My name is Terri Jobe and I am the Director of Customer Loyalty for RoomStore. Please contact me in reference to your complaint. I will be happy to assist you. I can be contacted at [protected]

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