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RIU Hotels & Resorts Complaints Summary

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460 Unresolved
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RIU Hotels & Resorts we will now become your 'nightmare'!

Riu hotels & resorts - www.riu.com

Attn: ms. monica serrano

Riu palace resort

Luis riu, president and ceo

Carmen riu and luis riu, jr.

Riu palace resort

Cc: leonel fernandez reyna felicio jimenez jeff, duty officer

President minister of tourism american embassy

Dominican republic dominican republic dominican republic

New york times new york daily news new york post

Travel editor travel editor travel editor

Dear ms. serrano:

We are writing this letter to you with a copy to all of the above regarding the deplorable experience we had at riu palace macao resort, punta cana, dominican republic and the unprofessional behavior of the staff at the resort and the authorities in your country.

My husband, who was born and is a citizen of the dominican republic and whose family still resides there, and I decided to renew our wedding vows for our 25th wedding anniversary at the riu palace macao on october 8th 2007. (we arrived on october 5, 2007.) we reserved rooms for our guests who were traveling with us from the united states and over 60 people were attending the ceremony and reception to help us celebrate our special day. all reservations and plans for our wedding and reception were confirmed many months in advance. before we go into what happened on october 8, 2007, let me tell you what transpired from the first day of our stay.

Our guests, robert dobles, his wife sylvia and their daughter laura were staying in room #3336. their cell phone and ipod were stolen from their room. our niece, priscilla arias was staying in room #3338 and while she was bathing she heard someone trying to open the balcony doors, thinking it was her sister trying to get in she went to look, it was not her sister, it was someone trying to break into her room. she startled him since he probably thought the room was empty and he ran and climbed to the roof. she went to get my husband and our friends who tried to find him but were unable to. both of these instances were reported to sub-director, franklin trinidad when we were finally able to locate him many hours later. he was very nonchalantabout both these incidents and his response was that there was a safe in the rooms for valuables and that he was already working 'two hours over his usual work time'. he did not feel it was necessary to address the incident with our 19-year-old niece who could have been badly hurt or worse if she was attacked. safety of your guests does not seem to be an important matter to your hotel if mr. trinidad is your representative. while we were speaking to mr. trinidad, we met two women who were staying in room #3317 who also had their cell phone stolen. mr. trinidad shrugged his shoulders at their story and did not seem concerned. I guess robberies in your hotel are a normal occurrence. we inquired with the front desk if a police report was issued for the robbery and break-in and we were told that no police report gets issued only a 'resort report' will be issued. the two women in room #3317 reported the incident to their travel agent who contacted the resort and told the resort representative that they were not going to refer vacationers to riu palace macao unless the women's issue was resolved. the women were immediately compensated for their trouble. (priscilla arias had her room changed to #3357 after the attempted break-in)

We met with your so-called wedding planner, magnolia on saturday, october 6, 2007, to confirm all aspects of our ceremony and reception on october 8, 2007, and to discuss alternate plans for our ceremony in case it rained. our 24-year-old daughter, my mother, cousin, our best man and his wife were also present when we discussed plans with magnolia. our main concern was the weather and what alternate plans were in place if it rained. magnolia stated repeatedly that 'it is not going to rain'. each time we asked her to tell us what the alternate plan was if it did rain she said, 'it is not going to rain'. no matter how many times we asked, she would not elaborate on any alternate plans if it rained. she told us that we were not to worry everything would be taken care of. needless to say, it rained, and her alternate plan was to put over 60 people in a small, dingy, moldy smelling room near the kitchen for our wedding ceremony and reception. this was done only after our guests, my husband and myself were allowed to sit in the rain until her alternate plan was in place. october 8, 2007 was supposed to be our special day. we were married 25 years ago by a justice of the peace and we wanted this day, 25 years later, to be special. well it was, it was 'especially horrible'.

We spent the entire morning of our ceremony waiting to speak to mr. trinidad. we went to the reception desk at 9:00 am on october 8th and when the front desk contacted mr. tinidad, he said he would be there in 20 minutes. he did not show up until 11:00 am and was not the least bit concerned or apologetic about keeping us waiting. as a matter of fact, he stated that he is not a 'robot' whatever that is supposed to mean. we have recorded proof of mr. tirnidad's condescending conversation. by this time, we were angry and upset and insisted upon speaking to mr. tinidad's superior. mr. miguel rodriguez who we were told was the 'director' finally spoke to us. we wanted to know what he was going to do about securing the safety of our guests and the guests of your hotel. he stated that 'there would be security on our floor and that we could put our valuables in the safe deposit boxes in the rooms'. this did not comfort us at all. the only time we saw security guards posted on the night of october 8th, and the police were still not contacted about the robberies and break-ins. my mother-in-law, alma arias a dominican citizen and resident, finally had to contact the local police and a report was made.

On friday, october 12, 2007, we 'bumped' into mr. trinidad and asked him how we could get a copy of the police report. he told me we had to go to the police station in person. we asked him to arrange transportation and make arrangements for us to speak to someone once we got to the police station. mr. trinidad made arrangements for us to speak to the person who was 'supposedly' in charge of the robbery. when we arrived at the police station the person we saw refused to give us his name. we explained what transpired at the hotel and that another one of our guests had a pair of $150.00 sneakers stolen from his room. he made a joke of this and told us, 'he had a pair of sneakers he could give him'. everything was a big joke to him. my husband was very angry and this 'person' taunted my husband by getting on his knees and begging my husband to hit him'. we have witnesses to what transpired at the police station and cannot believe the way we were treated. this person then told us we had to go to the 'tourist police station', we had to buy stamps and then come back to him. by this time, we had enough. we went back to the hotel and asked to speak to miguel rodriguez. while my husband was speaking to mr. rodriguez, I called the american embassy to relate what was going on and how threatened we all felt, how we were being 'taunted' by franklin trinidad and that we were all afraid to be alone at any time anywhere in your hotel. the american embassy representative told mr. rodriguez to keep mr. trinidad away from our group.

Also on a side note, on october 11, 2007 one of our guests julio negro room #3341, rented a quad with his son for a sight seeing tour. at 11:45 am on october 11, 2007, he passed the tourist police precinct and saw your director, franklin trinidad standing in front of the precinct with officers in uniform, drinking beer.

Needless to say, our 25th wedding anniversary, renewal of vows and our vacation along with our guest's vacation, were ruined. we were devastated and heartbroken. I needed to seek medical attention upon my return to the united states and now find myself under doctor's care due what we were put through. we spent what should have been one of the happiest times of our lives scared, embarrassed and humiliated. it was a nightmare. what we planned for months, was totally ruined by your unprofessional staff and government officials. we did not receive any satisfaction in any way from anyone associated with your hotel. no one said 'i'm sorry'. no one tried to help us in any way. you should all be ashamed of yourselves and your countrymen.

We promise you, we will not let this rest. we will now become your 'nightmare'.

Yours truly,

Virginia and julio arias

Read full review of RIU Hotels & Resorts and 48 comments
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Mark Flannery
Saugus, US
Apr 11, 2023 11:35 pm EDT

I filed a complaint a month ago and haven’t heard back. We got sick at the real Palace Aruba due to mold in the room. I sent pictures and details. Please advise when a decision will be made.

Mark Flannery

12 Indian Rock Dr

Saugus, Ma 01906

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lanie---allen
dunmore pa, US
Oct 15, 2022 11:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

its been 11 days and still heard no response..riu rebuplica punta cana..sept 17-24th,2022 party of 7///...,, need more?it was awful..i work in the travel industry since 1989.so ive seen the best/and the worst...this [property is in worst lineup.afraid to sell this property to future guests.

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Graeme Evans
, US
Oct 10, 2022 9:32 am EDT

staying at the riu bambu and had my table forcibly moved today 1/10/22 whilst eating to accommodate a large group of guests when I complained to management other guests were verbally abusive and calling the wife a f****** [censored] and staff did not intervene and majority of staff appear anti British from what other guests have experienced

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Phillallen
, GB
Sep 10, 2018 4:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A waiter saw me drop my phone and came over to me with a dirty cup trolley deviating my attention asking if I wanted a drink or if I was ok, she bent down like she was picking up a dirty cup and walked off. A minute later I am looking all over for the phone. I go to my room even though I know the waiter took it, the assisting staff are useless.

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Aranda
, GB
Aug 21, 2018 5:48 am EDT

I stayed at the Rui hotel in Sri Lanka 🇱🇰 this year it was great this is the secound time I have stayed at a Rui hotel but am still waiting for my membership cards

Mr stuart crook
51 Hart road
Old harlow
Essex
Cm170hl
[protected]
[protected]

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lenny verdica
, US
Oct 28, 2017 12:23 pm EDT

We were almost killed in RIU PALACE MACAO. I was stabbed in my left eye with a champagne fluted glass I'm blind in my left eye today and my friend was slashed across the face and needed 77 stitches in Roy Palace Macao we want 10 million dollars for our permanent disabled conditions.you blackmailed us.you made us pay for hospital bills and for damages in your hotel which we were the ones who were attacked in your hotel and you let two people leave that country that should have been arrested and we should be compensated 10 million dollars is what we want from rui Palace Macao attention Carmen and Louis RIU the owners of the hotel you gave us a claim number 45333 we're waiting for your response we're going to mainstream media we live in NYC I had 2 major surgeries done here in new york, I've lost site due to your negligence &security in your hotel that we stayed at.this vacation was a catastrophe minors were injured in your hotel.this isn't over yet.your gonna pay us, 10 MILLION dollars for our damages.you can find me in N.Y. and my friend to.attention Luis RIU &Carmen RIU the owners of this huge hotel chain.10 MILLION is a fair place too start.my name is Glen VERDAGUER & Michael MANZO from new york.this story is 100% percent true & accurate. We hope to see the owners soon.This story isn't going away.you extorted us under duress situations and blackmailed us.we were guest of the hotel RIU. All your business will suffer until you come to see us here in new york travel and tourism can contact us anytime and all of the world is welcome to questions & answers to this disaster vacation thats left me blind in 1 eye today, and my friend 77 stiches.

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Phillallen
, GB
Oct 02, 2017 9:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I will be putting riu on blast on all social media. The service, the hospitality, the disrespect these staff have for paying customers is unacceptable furthermore it is diabolical. We do not work hard to be disrespected by third world country peasants. The staff of riu have no manners no hospitality and this all stems from bad pay. There monthly and annual salaries are so disgusting the staff are forced to beg for tips for every little thing, steal customers personal possessions. Until riu staff or any other resort staff in these third world country's recieve a decent/fair pay us as tourist will always be victims of crime as these pheasants are led to believe we as tourist live on a island of gold where money is infinite. I have friends we connected friends who have millions of followers on social media my mission is to make sure riu ocho rios pay for spoiling me and my families first trip to Jamaica and I will not rest until they are exposed for the crI'm in also they really are. I promise you, you will never recieve such a service and lack of respect for human rights in any other country compared to Jamaica. What's more funny is the staff all work together misleading you with this fake positive greeting but they are just calculating what positions they see of yours are worth. NEVER in all my travels NEVER EVER have I witnessed the kind of service that me and my family have had to endure for 10 days in riu ocho rios. I will expose this company fully until these fraudulent members of staff are flushed out of the company and I am refundedicated for this diabolical nightmare called a restful tropical resort. I should of stuck with sandals. Look out on social media is am maKing it my nber one mission to get to the bottom of this.

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Riu palace bed Buggs
Glendale, US
Feb 27, 2014 10:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Each day me and my husband had bites on different parts of our body and tonight i woke up and was unable to fall back to sleep due to the excessive itching. Bed buggs had crossed our minds but i thought no it might be lying by the pool and something bit you. I started to search and just as we suspected there were bed buggs. I could not believe my eyes i had never seen a bed buggs before. Now here i sit @ 4:45m in a different room unable to fall asleep and don't go home to tuesday. All our belonging are in the old room with the bed buggs. We don't know what happens next, i will keep you posted.

Most important thing there was no written inspection protocol in place and employees had no direction or instructions to give guest.

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Carlos Sierra
, US
Aug 07, 2016 9:42 am EDT

All of these happens because you preffered to go to a **cheap** low quality branded hotel, like RIU. Next time, choose better, cheap comes more expensive at the end, always

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The Fedz
, US
Sep 16, 2015 8:07 pm EDT

Good Morning Madam/Sir,

I am writing to express my concerns at the Riu Montego Bay. I can honestly say, I have nothing but complaints. From the food, to the service, to the rodents in this facility, my trip was just awful.

From the time my friend and I arrived (Friday, September 4, 2015), the service was very bad. We carried heavy bags all the way to the other end of hotel, as our room was across from the beach. Once we got to the room we needed a cold drink, but to our dismay the refrigerator had not been turned on and all the drinks were just as hot as outside. The room itself was decent. But just decent. It was like a step above a motel as far as the comforter and sheets were concerned. For the money we paid, it should have had more features in it including: separate queen size beds, and regular toilet with the handle on the side, better flooring made for sand so sand would not be tracked all over the floor and then in the bed and bathroom, garbage bags in the room lined around the garbage can, and maybe a pamphlet describing what there was to do. We dropped our bags down and tried to figure out how to actually turn on the lights and the refrigerator for over a half hour because one switch turned on one thing but another switch may have turned on two other things and so forth. Once that was all figured out we decided to check out the food. The food was pretty bland. I looked at other people's food plates and saw basic things such as salad, bread, burgers, and fries. Expecting Jamaican food, since we were in Jamaica, we really did not see anything other than a stew beef and rice and peas. The food really had no flavor to it. Even the "American" styled food was gross. The food, I understand, is suppose to be catered to the liking of the majority, but if you go to another country that makes certain types of food, you would think they would have a lot of that type of food the way it should be cooked. Things that are suppose to be spicy, perhaps should just have "caution food may be spicy" signs around it. Why deprive the people that like the spices of the Caribbean from the spices?

The next day was Saturday, and we were trying to figure out what there was to do other than the beach and pool. We were told there were no buses or shuttle buses to go into the city but, if we did chose to go anywhere, the cabs would be $20-$30 per person, which I found absolutely absurd. There should have been a free shuttle bus to take guest to the malls and around town after all they had to pay to get to the hotel and stay there. We chose to stay at the resort that day and had reservations at the Asian styled restaurant Kalu. We checked out the water-sports that the hotel offered. The inconvenience of the waiver signing place was a little bit much, especially when the sand was pretty hot. When we finished signing the waiver, a group of four had gotten there before us. Although there were three paddle boats, they only had one pulled out. One guy told me he was not allowed to pull others out because he was told not to. Another guy told me that it was too much work for such a slow day. So we had to stand there and wait until these people finished, which there was not a time limit so we ended up waiting about 45 minutes. Later that night we had reservations for Kalu. Once there we tried to understand why we had to make reservations for yet another buffet styled dinner. The food there was absolutely gross. The rice for the sushi was overcooked and under-cooked which really confused me and the sushi was not fresh. My friend ate the rice and chicken and took about two bites and asked if we could leave. We went back to regular cafeteria and had "Jamaican styled dinner" and all the oxtails were gone which really was the only thing I looked forward to. Jamaican night consisted of about four things that actually was something "Jamaicans" actually cook. I figured I would just have some pizza. The pizza was so nasty. It had no sauce and should have just been called a mozzarella cheese sandwich. The thing we did enjoy most was the nightly entertainment provided by the hotel. It was very entertaining.

The next morning, Sunday, was excursion booking for us as well as "Jamaican styled" breakfast.
We woke up bright and early hoping that we were just having bad luck with a few things but maybe things would be better. The breakfast was pretty decent that day. There were a lot of Caribbean dishes that I was happy to see. We sat down enjoying the meal for the first time since we arrived at the hotel and to my disgust, I see a mouse crawling under the table in front of me. The couple next to me saw it as well and started recording it. (Be on the lookout for a video because during the video the man was saying the name of the hotel) I told one of the bus boys and he told me it would not harm or hurt me. I was extremely mad, and also disappointed. We left not even halfway through our meal. We went to book our excursion with Vacation Express, but met another guest along the way. She was telling us about her experience with some of the excursions she had went on and told us she did not recommend certain ones. I could tell the Vacation Express lady was getting frustrated because she began rushing us telling us she had other things to do. So we ended up leaving the resort for a few hours to get away. We got a cab to go to the market and sight see a little which cost us $25 per person, which was seriously over priced. I thought Adrian was a great cab driver/tour guide although the price of the cab was a little ridiculous.He was patient and he took us to a few good places. Once we came back to the hotel we booked our excursion with the Vacation Express lady who told us we needed to speed things up because she was hungry and was going to pass out. After that we went to the pool around to the bar side. My friend and I sat enjoying our drinks some other people started coming with their children. I did not mind it until their kids started jumping into the pool and doing canon balls, splashing water into my drink. One kid jumped so hard, my drink fell into the pool. I understand that there is not much you can do to keep the kids out of that area but there should be some guard there preventing splashing and things especially in an area with other adults who are drinking. Later that night we went to the Steakhouse. Their food was pretty good although my friend asked for a medium well steak and it came out extremely red. The manager was extremely creepy he kept staring at us as if we were going to steal the steak (that we clearly had already paid for). He continuously kept coming over to us asking us why we did not eat this and why we did not eat that. (At a regular restaurant a manager would come over maybe once to make sure everything was okay or if there were any concerns), but this guy was really borderline harassing us. He was hanging on the wall behind us just standing over us. Then when he said something, three of the waiters came behind us and started staring at us as well. Seriously, creepy!

The next morning, Monday, we got up and had breakfast. There were two roaches on the cinnamon buns. I really do understand this is an outdoor facility in a hot environment but between the mouse and the two roaches my curiosity about the foods sanitary condition is very unsettling. We bought a piece of JackFruit from a market downtown. The JackFruit ended up being very bad so we left it in the refrigerator. It began to smell. This facility has absolutely no garbage cans anywhere which does not make any sense to me. Something like a fruit should be able to be disposed in a garbage outside somewhere. We saw a cleaning lady's cart in front of someone's room so we placed the JackFruit at the room next to the one she was cleaning so she could throw it out. This was about 1pm and we went to the beach. We came back to our room about 4:30 pm the room had been half way cleaned. What I mean by half way cleaned, was our beds had been made up but had no pillowcases were on the pillows. My bed had black dots all over the top sheet, the floor still had sand all over it, and the sanitary disposable bags had not been replaced. My friend asked one of the cleaning ladies if someone could give us pillowcases, new sheets and the bags. The lady told her with a very nasty attitude that she was not our cleaning lady and once we were out of the bags they would not be replaced. When she came back and told me, I called the front desk. Within 10 mins of the phone call we had pillowcases and a cleaning lady and her supervisor came in to look at the sheet. They whispered something to each other and then the supervisor handed me the bags. The lady took off the sheet and started changing the sheet. She put on the new sheet and again saw some black dots splattered all over that sheet. She got yet another sheet, and that one appeared in better shape. (I could not understand why they were still cleaning our rooms past 5 pm it was such an inconvenience.) We ended up napping and slept through dinner. Around 10 pm we got up and went to the bar. On the way back to our rooms about 1:00 am the bag with the JackFruit had been placed right in front of our door. Instantly, we came in a checked our safe deposit box along with our items. We could not understand how it was that someone new that 1) we had been the ones to place the JackFruit there and 2) someone waited until after 10 pm to then place the JackFruit back at our door. We assumed it was definitely someone who worked for the hotel. There was no one outside when we placed the fruit down and the cleaning people were the only ones who actually knew we had the fruit.

Tuesday, we woke up very early, because we had an excursion, to magically have found garbage cans all over the facility. They were EVERYWHERE, which they should have been from day one. At first, I really thought I was going crazy seeing things, and started thinking “maybe there were garbage cans there the whole time, ” until I saw two of the maintenance men putting a garbage can up on a stand. I could not believe it.

Wednesday, was our last day there and since I had a fairly decent experience at the Steakhouse, although my friend did not, I choose to go back. The food to me was pretty good. We went back and they sat us in a different area his time. Once the waiter brought our food over I cut into my steak, and of course with my luck, my steak was bleeding. I was actually disgusted. The couple in front of us barely touched their steak, there were two women to the left of them that did not eat their food either. The waiter did not ask me or the two other ladies who had not eaten their food, if there was anything wrong with the food, or why the steaks all appeared to have one bite taken out of them and were not eaten. However, he did address the couple sitting in front of us who happened to be Caucasian and we were African American. The lady gave an excuse of being “too tired to chew” her date just said he was full. If I told you the amount of steaks on the “garbage cart” was enough to feed a small village that would be an understatement. All the steaks looked like mine and the meat was very tough.

I think what I was most displeased about was the tipping. This resort was suppose to be a no tip resort, but of course for good service, you could not help but tip. These people would give you terrible service but expect a tip and if you tipped them in the Jamaican $100 bill they looked at you as if that money was no good. I had one person tell me they did not take Jamaican money.

The thing I enjoyed most about this resort was the nightly bar crew, Clive, David, Chris, and Allen. They really were very nice guys and really did their job well. I saw them cutting off people that were overly drunk and just genuinely enjoying what they do. Steve, the maintenance guy was my favorite person on the entire resort. He got my coconuts all the time, as well as many other people, and he was quite popular. He really just had a great personality.

Although, you probably can not tell from this letter, I am really not one to complain. This resort however, gave me so many things to complain about daily. I have honestly never been to a hotel or resort like this, whose staff was not concerned at all about rodents or bugs, a facility that did not have garbage cans, where the cleaning people were still cleaning rooms well past 5:30pm, where the food was more than likely unsanitary because of the bugs and rodents, the food was just really tasteless on a tropical resort, and the service was just horrible. I really did try to be positive while I was at this resort, but I am very sorry I wasted my money here.

Sincerely,
Fedie McKenzie

RIU Hotels & Resorts In-depth Review

Overview: RIU Hotels & Resorts is a renowned hospitality company that offers a wide range of accommodation options across various destinations. With a rich history and background, RIU has established itself as a trusted brand in the industry. Currently, the company owns a significant number of hotels and resorts, providing guests with ample choices for their stay.

Accommodation: RIU Hotels & Resorts caters to different preferences and budgets, offering luxury hotels and all-inclusive resorts. The rooms are known for their quality and cleanliness, ensuring a comfortable stay for guests. Each room is equipped with amenities and facilities such as Wi-Fi, minibar, and room service, enhancing the overall experience.

Location: RIU hotels and resorts are strategically located in various geographic locations, providing guests with diverse options for their stay. These properties are often in proximity to popular tourist attractions and amenities, allowing guests to easily explore the surroundings. Additionally, accessibility and transportation options to and from the properties are convenient, ensuring a hassle-free experience.

Customer Service: The staff at RIU Hotels & Resorts are known for their friendliness and professionalism. They are responsive to customer inquiries and requests, ensuring that guests' needs are met promptly. The check-in and check-out processes are efficient, allowing guests to have a seamless experience during their stay.

Dining and Cuisine: RIU Hotels & Resorts offer a variety of dining options on-site, ensuring that guests have a wide selection to choose from. The quality of the food is commendable, and the all-inclusive packages provide value for money. The company also accommodates special dietary requirements, ensuring that all guests can enjoy their dining experience.

Activities and Entertainment: Guests at RIU Hotels & Resorts can enjoy a range of activities and entertainment options provided by the hotel or resort. The facilities, including pools, fitness centers, and spas, are of high quality, allowing guests to relax and rejuvenate. Additionally, the availability of organized excursions and tours adds to the overall experience.

Value for Money: RIU Hotels & Resorts offer competitive pricing for their accommodations and packages. The prices often include additional services and amenities, providing guests with excellent value for their money. When compared to competitors, RIU stands out in terms of pricing and overall value.

Sustainability and Environmental Initiatives: RIU Hotels & Resorts are committed to sustainability and environmental responsibility. The company actively takes measures to reduce waste, conserve energy, and support local communities. Their efforts have been recognized through certifications and awards received for their eco-friendly practices.

Reviews and Ratings: RIU Hotels & Resorts have received positive reviews and ratings from various sources. Guests have praised the company for its exceptional service and amenities. While there may be some negative feedback, RIU's ratings are generally in line with industry standards and often surpass those of competitors.

Booking and Reservation Process: Booking through the RIU website or other platforms is a seamless process, ensuring ease for guests. The information provided during the reservation process is clear and comprehensive, allowing guests to make informed decisions. The cancellation and refund policies are flexible and transparent, providing guests with peace of mind.

Safety and Security: RIU Hotels & Resorts prioritize guest safety and security. The properties have measures in place, including the presence of security personnel and surveillance systems. Additionally, emergency response protocols are established to ensure the well-being of guests.

Corporate Social Responsibility: RIU Hotels & Resorts actively engage in social and community initiatives. The company supports local charities and organizations, contributing to the betterment of the communities they operate in. RIU maintains transparency in reporting their CSR activities, showcasing their commitment to making a positive impact.

Conclusion: RIU Hotels & Resorts is a reputable hospitality company that offers a diverse range of accommodation options across various destinations. With their commitment to customer satisfaction, high-quality amenities, and competitive pricing, RIU is an excellent choice for travelers seeking a comfortable and enjoyable stay. The company's dedication to sustainability and corporate social responsibility further adds to their appeal. While there may be areas for improvement, RIU's strengths outweigh any minor shortcomings. Whether for leisure or business travel, RIU Hotels & Resorts is a reliable choice for a memorable experience.

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